Solved: lan connected but cannot connect to internet using Vista

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jersan

Thread Starter
Joined
Apr 3, 2010
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4
I have a similar problem where Vista is not allowing me to connect Internet regardless of any browser though network connection is working fine.

I tried pinging my own IP address and it failed:

ping 192.168.1.129
Pinging
192.168.1.129 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.


I understand this may be a firewall issue. But how do I turn-off as I already uninstalled Norton.
Please advise.
 
Joined
Dec 16, 2009
Messages
327
did you use the norton removal tool to remove nortons?

try uninstalling and reinstalling the driver for your NIC
 

TerryNet

Terry
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Mar 23, 2005
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81,426
Here's the link to the above mentioned Norton Removal Tool.

That's probably all you need, but just in case here are some repairs to run if still having an issue after the NIC reinstall ...

(From a JohnWill post)

TCP/IP stack repair options for use with Vista or 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
 

jersan

Thread Starter
Joined
Apr 3, 2010
Messages
4
Thanks for the tips. It seem I already uninstalled Norton and its modules. For some reason they are still active(which I can see under Firewall list) and there are no options to disable.

Is there a way to clean up via Registry?
 

TerryNet

Terry
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Joined
Mar 23, 2005
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1. Uninstall Norton. Done

2. Download, install and run Symantec's Norton Removal Tool (see link above).

3. If needed use Device Manager to uninstall your adapter; reboot and let Windows re-install the driver.

4. If needed run the repairs given above.
 

TerryNet

Terry
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Mar 23, 2005
Messages
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You're welcome. :) You can mark this solved using the button at the upper left of the page.
 
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