Solved: LAN will not work with replacement router, Internet acces OK

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Darl444

Thread Starter
Joined
Dec 5, 2011
Messages
4
I replaced a Netgear router with a similar Netgear router, but the LAN is no longer working.

The old Netgear router would drop internet, but LAN would work. Replaced it, the new Netgear router works fine with the internet (cable modem), but the LAN with two computers will not work. The desktop with Windows XP, and a laptop with Windows 7. After runing network setups on both computers several times, I have been unable to reestablish the LAN, however internet access via the router is working.

Reinstalled the old router and the LAN works fine, allowing file and printer sharing.

Old router is a Netgear WGR614v2, new router is a Netgear WNR2000

Any ideas on how to reconfigure the router/computers to get the LAN working again with new router. Netgear Tech support will not help, without a fee that costs more than the router, because it is a LAN file and printer sharing problem.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
however internet access via the router is working.
how do you know this ?

can we see an ipconfig /all from one of the working PCs and an ipconfig /all from one of the none working PCs also the ping tests from the none working PC




------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------
 

Darl444

Thread Starter
Joined
Dec 5, 2011
Messages
4
however internet access via the router is working. how do you know this ?

I am able to access internet on both computers via the router. However the file and printer sharing is not working with the new router as it was with the old router.

Perhaps it was incorrect terminology to say the LAN wasn't working when I can't get the file and printer sharing to work, but the internet access is OK.

Here are the results of the ipconfig/all from the laptop with W7.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Darl-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : CC-AF-78-59-EC-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-E3-B5-58-46-AE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : CC-AF-78-59-EC-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24ac:1051:9c09:d72a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, December 05, 2011 1:48:33 PM
Lease Expires . . . . . . . . . . : Tuesday, December 06, 2011 1:48:32 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 248295288
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CD-67-FF-CC-AF-78-59-EC-FD
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F447C466-B007-4201-A0C1-610B3D9DF05F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1879:2b52:b347:32e7(Preferred)
Link-local IPv6 Address . . . . . : fe80::1879:2b52:b347:32e7%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

-------------------------------------------------------------------
and now the ipconfig/all from the desktop with XP via wireless access to router.


Windows IP Configuration



Host Name . . . . . . . . . . . . : BUSINESS

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-15-F2-9F-FE-31

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Monday, December 05, 2011 1:47:53 PM

Lease Expires . . . . . . . . . . : Tuesday, December 06, 2011 1:47:53 PM
___________________________________________________________
Pings below are from the laptop with W7

inging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms


Pinging google.com [173.194.64.104] with 32 bytes of data:
Reply from 173.194.64.104: bytes=32 time=26ms TTL=45
Reply from 173.194.64.104: bytes=32 time=26ms TTL=45
Reply from 173.194.64.104: bytes=32 time=27ms TTL=45
Reply from 173.194.64.104: bytes=32 time=25ms TTL=45

Ping statistics for 173.194.64.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 27ms, Average = 26ms


Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=55ms TTL=48
Reply from 209.183.226.152: bytes=32 time=53ms TTL=48
Reply from 209.183.226.152: bytes=32 time=52ms TTL=48
Reply from 209.183.226.152: bytes=32 time=55ms TTL=48

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 55ms, Average = 53ms
_______________________________________________________
The pings below are from the desktop with XP
Pinging 192.168.1.1 with 32 bytes of data:



Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64



Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Pinging google.com [173.194.64.99] with 32 bytes of data:



Reply from 173.194.64.99: bytes=32 time=26ms TTL=45

Reply from 173.194.64.99: bytes=32 time=23ms TTL=45

Reply from 173.194.64.99: bytes=32 time=27ms TTL=45

Reply from 173.194.64.99: bytes=32 time=25ms TTL=45



Ping statistics for 173.194.64.99:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 23ms, Maximum = 27ms, Average = 25ms



Pinging 209.183.226.152 with 32 bytes of data:



Reply from 209.183.226.152: bytes=32 time=52ms TTL=48

Reply from 209.183.226.152: bytes=32 time=53ms TTL=48

Reply from 209.183.226.152: bytes=32 time=53ms TTL=48

Reply from 209.183.226.152: bytes=32 time=74ms TTL=48



Ping statistics for 209.183.226.152:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 52ms, Maximum = 74ms, Average = 58ms


Thanks for any help you might be able to provide to get the file and printer sharing working with the new router.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
OK - thats different
it maybe that the IP range for your network has changed and this needs to be setup in the firewalls - have you tried disabling the firewalls at all ?

the IP range to set up on the firewalls would be 192.168.1.1 to 192.168.1.255

also try to ping the PCs
so from a working PC thats is sharing try and ping the two which will not and also from the two that will not share ping the one that is

to do that you need to find out the ip address of each of the PCs using the ipconfig /all info above

for example
Here are the results of the ipconfig/all from the laptop with W7.
IP is 192.168.1.8

AND
and now the ipconfig/all from the desktop with XP via wireless access to router.
IP is 192.168.1.2

SO

from the W7 machine
PING 192.168.1.2

from the XP machine
PING 192.168.1.8
 
Joined
Feb 9, 2008
Messages
1,862
Could be an A/V and/or firewall problem. What are you running?
Have you tried to share with the A/V and firewalls off?
 

Darl444

Thread Starter
Joined
Dec 5, 2011
Messages
4
Firewalls are turned off on both machines

The ping from W7 to 192.168.1.2 results in "Request timed out" all 4 times

The ping from XP to 192.168.1.8 are successful...

The W7 shared file are now showing on the My Network Places and the contents of the folders will be displayed on most attempts. But still get an occasional "access denied"
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
The ping from W7 to 192.168.1.2 results in "Request timed out" all 4 times

The ping from XP to 192.168.1.8 are successful...
so W7 cannot see XP - but the XP can see the W7

looks like something is blocking the on the XP machine - whats the firewall on that machine ?
have you ever had a trail version of Norton,. Mcafee on the PC ?
you may want to try setting the XP to safemode with networking - but it will need a cable connection - wireless does not often work in safemode - see how below

what about the other XP machine from the W7 - is that the same issue ?


------------------------------------------------------------------------
Safemode with networking
with a cable connected from PC to router
check the cable - see if there is a light on the router accosiated with the cable port used , also check if you have a green/yellow light on the PC LAN port
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
 

Darl444

Thread Starter
Joined
Dec 5, 2011
Messages
4
I may have solved the problem. I reinstalled the old Netgear router and checked the default IP address for the router and it was 192.168.0.1, where as the default IP for the new router was 192.168.1.1. So all the IP addresses with the old router were 192.168.0.x, 1 the router, 2 the XP desktop, and 4 the W7 laptop(wireless connection). So I reinstalled the new Netgear router, set the default address to 192.168.0.1, hoping that would then appear to be the same as the old router and fix the file and printer sharing problem. However, after rebooting all, while the IP addresses did reset to the 192.168.0.x, identical to what they were with the old router, but unfortunately, the file and printer sharing did not work. I disabled the Norton 360 firewall on both computer, which then allowed the ping tests to work, both with the IP address, and with the computer name. Subsequently, I then placed the IP address for the Laptop in the Norton 360 Firewall "trusted site" utility.

After rebooting, the second time around, file and printing sharing now seems to be working. Hopefully, it will continue to work for this configuration.

Thanks to everyone that provided suggestions on working through this issue.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
As suspected in post #4 above
it maybe that the IP range for your network has changed and this needs to be setup in the firewalls
(y) thanks for letting us know
You can mark your own threads solved using the
button at the top of the page of the thread in the upper left corner.
:)
 
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