Solved: Laptop Battery

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mattytun

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Hi over the last few weeks when i plug my laptop in to charge it says (plugged in not charging) then i have to take the battery out and it works ok any reason for this...laptop is only 9 month old.:confused:

DELL XPS L502X
 

Macboatmaster

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Well we could carry out some checks but the real and only proper course of action is
...laptop is only 9 month old
refer it to the supplier ASAP
it is absolutely no use doing anything else
If it is a developing fault either on the battery itself, which is not just a battery but also includes various monitoring components, or a developing defect on a connection -

the best course is - register the problem NOW

That advice is confirmed I now know
http://en.community.dell.com/owners-club/xps/f/3681/p/19477018/20233192.aspx

one may suspect a problem - on that model as the web is littered with similar reports
 

TerryNet

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I often get the same message on my Dell and HP laptops. Then it starts charging after a period of a few seconds to five minutes.

You always get the message and charging never begins?
 

mattytun

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Hi just been on phone to Dell & the girl said re-boot the laptop & press F2 key then look at botom of screen look for AC Adapter type i told her it said None she said it could be the charger or motherboard so shes going to send me a new charger.
 

Macboatmaster

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Yes same procedure as on the link I sent you
I have never dealt with Dell, but from what I read other people have had this problem on that model and it turned out to be the motherboard

Please do not think I am being in any way insulting to you but I would ensure you keep good records of all telephone calls, what was said and who you spoke to
 

mattytun

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Ok thanks will do (y)..........................ill keep you updated........PS............if it is motherboard is that a big job will it have to be sent away to dell..
 

Macboatmaster

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Well in respect of the question re the motherboard I do not know what the service arrnagements are, but it is a fair sized job. I would suspect it is indeed going back to dell
There is one point that crossed my mind
UNLIKELY but possible
Is the AC supply connected to a anti surge bar, if so connect direct to supply
Very occasionally the anti surge bar causes problems
 

mattytun

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Funny you say that i do have a anti-surge bar with other plugs plugged in TV/ speakers/phone charger/ but the laptop AC A dapter is not..........
 

Macboatmaster

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OK occasionally and it is very occasionally I have only come across it myself twice the anti-surge bar can develop a fault whereby it fails to pass the correct voltage
eg in the UK instead of allowing the 240V which in practice is normally about 238 it only allows say 210 or something like so the AC adaptor whatever the tolerance on that then fails to deliver the correct 20V or whatever it is output.

As I said very rare but it can happen.

That said most AC adpaters for laptops have a wide tolerance on input supply voltage
 

Macboatmaster

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Very nice picture but I did not doubt what you said
Good luck with it
Please do let us know - hope Dell sort it for you
 
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