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Solved: Laptop Hard Drive Failing maybe?

Discussion in 'Windows 7' started by EagleEye75, Apr 8, 2015.

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  1. EagleEye75

    EagleEye75 Thread Starter

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    I am using my pc to write this so cannot download the tsg sysinfo the now but can if it really needed just using the laptop as little as possible

    I have my sisters laptop here she says she got an error message about backing her stuff up but she can't remember exactly what it said exactly but as of yet I have not seen this message.

    I checked speccy and under the S.M.A.R.T status it reads warning so I guess it was a message regarding that.

    I did download HDDScan but have no understanding of these things.

    I can post a report from HDDScan or you can get me to use another program if its better I know you guys have your own set of programs you use.

    Laptop is:

    Compaq Presario CQ58
    OS: Win 7x64

    so any advice would be great :)
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Do not attempt to download anything else if the report is correct re the smart status, using the drive more than necessary may well just result in complete failure


    click the windows button and type in search
    cmd


    when it appears above as command prompt
    right click and click run as admin


    the cmd window should be headed
    Administrator Command Prompt


    type at the C:\ etc prompt


    chkdsk /r


    agree to run on restart and do so
    watch the results
    it is a five stage check and will tell you if bad sectors are recorded




    If you can also post the report from HDDScan that would be great
     
  3. valis

    valis Moderator

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    Hd's dont repair themselves, and the SMART shows it failing. Back up any data you want, but I think its dead.
     
  4. flavallee

    flavallee Trusted Advisor

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    What's the complete model number of that CQ58 series laptop?
    (A dash and additional characters after CQ58 comprises the complete model number)

    Also advise what the exact part/product number(P/N) on it is.

    ----------------------------------------------------------
     
  5. EagleEye75

    EagleEye75 Thread Starter

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    thanks guys

    I have not done the chkdsk scan but here is the HDDScan S.MA.R.T scan report

    Hitachi HTS543232A7A384-E2P3421L17U19P-SMART.mht
    HDDScan S.M.A.R.T. Report
    Model: Hitachi HTS543232A7A384
    Firmware: ES2OA60W
    Serial: E2P3421L17U19P
    LBA: 625142448

    Report By: HDDScan for Windows version 3.3
    Report Date: 08/04/2015 21:07:34


    Num Attribute Name Value Worst Raw(hex) Threshold

    001Raw Read Error Rate 0710570000000545-0C1C062

    002Throughput performance 1001000000000000-0000040

    003Spin Up Time 21210000000E0000-0001033

    004Start/Stop Count 0990990000000000-0775000

    005Reallocation Sector Count 044044000000022B-0235005

    007Seek Error Rate 1001000000000000-0000067

    008Seek time Perfomance 1001000000000000-0000040

    009Power-On Hours Count 0860860000000000-181F000

    010Spin Retry Count 1001000000000000-0000060

    012Device Power Cycle Count 0990990000000000-0775000

    183SATA Downshift Error Count1001000000000000-0000000

    184End To End Error Count 1001000000000000-0000097

    187Reported Uncorrectable Error 1001000021041D77-0000000

    188Reported Command Timeouts 100096000016006A-128C000

    190Airflow Temperature 07105229 C 045

    190Airflow Temperature Maximum07105237 C045

    190Airflow Temperature Minimum07105215 C045

    191G-sense Rate/Servo tracking 0560560000000000-2CD6000

    192Emergency Retract Count 1001000000000008-0008000

    193Load/unload Cycle Count 0570570000000006-AC29000

    196Reallocation Event Count 0840840000000000-0244000

    197Current Pending Errors Count 0650650000000000-03F7000

    198Uncorrectable Errors Count 1001000000000000-0000000

    199UltraDMA CRC Errors 1001000000000000-0000000

    223Load Retry Count 1001000000000000-0000000
     
  6. EagleEye75

    EagleEye75 Thread Starter

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    here is the info from system info utility

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
    Processor Count: 2
    RAM: 3688 Mb
    Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
    Hard Drives: C: Total - 283956 MB, Free - 220884 MB;
    Motherboard: Hewlett-Packard, 1885
    Antivirus: Bitdefender Antivirus Free Edition, Updated and Enabled

    where do i get all this information
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    run the chkdsk please
     
  8. flavallee

    flavallee Trusted Advisor

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    It'll be on the labels on the bottom of the laptop case and/or inside the battery compartment.

    ----------------------------------------------------------
     
  9. EagleEye75

    EagleEye75 Thread Starter

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    Running it the now :)

    ok must be inside battery compartment i look after scan :)
     
  10. EagleEye75

    EagleEye75 Thread Starter

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    how long should the chkdsk take it still at 11 percent on stage 4 of 5 is this normal it been running for nearly 1 and half hours
     
  11. valis

    valis Moderator

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    Depends on the size of the HD; 3 or so hours isnt unheard of. Of course, chkdsk will obviously stress it, so it easily could just quit at any time.

    Whats the size of the HD?
     
  12. EagleEye75

    EagleEye75 Thread Starter

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    I think the hdd is a 320gb with a useable space of 278gb would that be right and 211 or something left so used 60 odd so not that much from what i can remember.
     
  13. flavallee

    flavallee Trusted Advisor

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    It looks like it has a capacity of about 277 GB.

    ---------------------------------------------------------
     
  14. EagleEye75

    EagleEye75 Thread Starter

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    yeah that looks like it
     
  15. EagleEye75

    EagleEye75 Thread Starter

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    the scan has not moved since i posted it seems frozen ..so what can i do now on another note there are 2 solid lights on side on laptop
     
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