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Solved: Laptop internet stopped working

Discussion in 'Networking' started by imasham, Jan 12, 2013.

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  1. imasham

    imasham Thread Starter

    Joined:
    Jan 12, 2013
    Messages:
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    I have an HP/Compaq laptop that is quite a few years old but has been working fine. It has stopped connecting to the internet although it will connect to my wireless network. The internet works and all other devices (my tablet, my phone, daughter's laptop, etc) all connect. The laptop started having troubles recently and would eventually connect to the internet if I rebooted a couple of times. However, I've been trying multiple times today and it still won't connect. I have Windows Vista and the repair function has not fixed it or diagnosed the error. Suggestions most welcome.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    explain - it connects to the wireless but NOT to the internet - correct
    is that connect to the wireless - OR it will connect to the wireless network - but not the internet ?

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc

    try the following

    will it connect to the router with a cable and work ?

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on the screen ):

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Please note and post back - if you receive the following message :-
    Access is Denied

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357


    ------------------------------------------------------------------------
     
  3. imasham

    imasham Thread Starter

    Joined:
    Jan 12, 2013
    Messages:
    2
    The issue was that I could not connect to the internet although I was connected to the wireless network. I did not try the cable before I attempted the solution indicated. I reset the stacks and the Winsock entries which worked successfully. After the first reboot I was able to connect to the internet. Thanks for the help.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    your welcome (y) thanks for letting us know
    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
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