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Solved: Laptop says connected to wireless network, but can't access the internet

Discussion in 'Networking' started by dawnsangel8397, Nov 13, 2011.

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  1. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    have been using my laptop on my wireless connection for a couple of years. All of a sudden, I can't access the internet with it. My wireless icon in the corner says Wireless Network connection connected and the strength is very good. I tried to let the computer obtain the ip address and the dns automatically and have put the numbers in manually. Neither has worked. The laptop is a Toshiba Satellite running Windows XP. The router is a Verizon Wireless Actiontec Ml1424-WR. I've tried using it right next to the router and it still doesn't work. I've tried rebooting the router with no luck. Below is the TSG SysInfo results:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) M processor 1.73GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 1015 Mb
    Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
    Hard Drives: C: Total - 95142 MB, Free - 70664 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: AVG Anti-Virus Free Edition 2011, Updated: Yes, On-Demand Scanner: Enabled
     
  2. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    From a JohnWill post.
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    What firewall do you have or ever had on the PC - norton, mcafee etc ?

    in addition to the ipconfig /all can we also see an xirrus screen shot

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  4. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    Sorry, I got home too late last night. I will try to do it tonight.
     
  5. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    Sorry, I've been getting home too late all week. I'm posting the ipconfig /all results below. The first one is the results with a wired connection and the second is wireless. I'll run the Xirrus and post it tomorrow.
    MiniToolBox by Farbar
    Ran by gregg labs (administrator) on 18-11-2011 at 16:49:02
    Microsoft Windows XP Service Pack 3 (X86)
    ***************************************************************************
    ========================= IE Proxy Settings: ==============================
    Proxy is not enabled.
    No Proxy Server is set.
    "Reset IE Proxy Settings": IE Proxy Settings were reset.
    ========================= Hosts content: =================================

    127.0.0.1 localhost
    ========================= IP Configuration: ================================
    # ----------------------------------
    # Interface IP Configuration
    # ----------------------------------
    pushd interface ip

    # Interface IP Configuration for "Local Area Connection"
    set address name="Local Area Connection" source=dhcp
    set dns name="Local Area Connection" source=dhcp register=PRIMARY
    set wins name="Local Area Connection" source=dhcp
    # Interface IP Configuration for "Wireless Network Connection 7"
    set address name="Wireless Network Connection 7" source=static addr=192.168.1.5 mask=255.255.255.0
    set address name="Wireless Network Connection 7" gateway=192.168.1.1 gwmetric=0
    set dns name="Wireless Network Connection 7" source=static addr=192.168.1.1 register=PRIMARY
    set wins name="Wireless Network Connection 7" source=static addr=none

    popd
    # End of interface IP configuration


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : LAPTOP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller
    Physical Address. . . . . . . . . : 00-A0-D1-2E-A3-1E

    Ethernet adapter Wireless Network Connection 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection
    Physical Address. . . . . . . . . : 00-16-6F-39-AF-FB
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 192.168.1.1
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Ping request could not find host google.com. Please check the name and try again.
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 192.168.1.1
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Ping request could not find host yahoo.com. Please check the name and try again.

    Pinging 127.0.0.1 with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    0x1 ........................... MS TCP Loopback interface
    0x2 ...00 a0 d1 2e a3 1e ...... Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
    0x10004 ...00 16 6f 39 af fb ...... Intel(R) PRO/Wireless 2200BG Network Connection - Deterministic Network Enhancer Miniport
    ===========================================================================
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.5 25
    127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
    169.254.0.0 255.255.0.0 192.168.1.5 192.168.1.5 20
    192.168.1.0 255.255.255.0 192.168.1.5 192.168.1.5 25
    192.168.1.5 255.255.255.255 127.0.0.1 127.0.0.1 25
    192.168.1.255 255.255.255.255 192.168.1.5 192.168.1.5 25
    224.0.0.0 240.0.0.0 192.168.1.5 192.168.1.5 25
    255.255.255.255 255.255.255.255 192.168.1.5 2 1
    255.255.255.255 255.255.255.255 192.168.1.5 192.168.1.5 1
    Default Gateway: 192.168.1.1
    ===========================================================================
    Persistent Routes:
    None
    =========================== Installed Programs ============================
    Adobe Flash Player 10 ActiveX (Version: 10.2.159.1)
    Adobe Reader 7.0 (Version: 7.0.0)
    AIM 6
    AOL Uninstaller (Choose which Products to Remove)
    Apple Mobile Device Support (Version: 2.1.1.13)
    Apple Software Update (Version: 2.1.1.116)
    ArcSoft Software Suite
    Avanquest update (Version: 1.18)
    AVG 2011 (Version: 10.0.1411)
    AVG 2011 (Version: 10.0.2092)
    Bluetooth Stack for Windows by Toshiba (Version: v4.00.01(T))
    Bonjour (Version: 1.0.105)
    CD/DVD Drive Acoustic Silencer (Version: 1.00.008)
    Cisco Systems VPN Client 5.0.01.0600 (Version: 5.0.1)
    DeLorme Street Atlas USA 2006 (Version: 1.00.000)
    DeLorme Street Atlas USA 2006 Data (Version: 1.00.000)
    Download Updater (AOL LLC)
    DVD-RAM Driver (Version: 5.0.2.0)
    HP Product Detection (Version: 9.7.3)
    Intel(R) Graphics Media Accelerator Driver for Mobile (Version: 6.14.10.4421)
    Intel(R) PROSet/Wireless Software (Version: 10.50.0000)
    InterVideo WinDVD Creator 2 (Version: 2.0.14.376)
    InterVideo WinDVD for TOSHIBA (Version: 5.0-B11.529)
    iTunes (Version: 8.0.1.11)
    J2SE Runtime Environment 5.0 Update 4 (Version: 1.5.0.40)
    Java(TM) 6 Update 11 (Version: 6.0.110)
    Java(TM) 6 Update 2 (Version: 1.6.0.20)
    Java(TM) 6 Update 3 (Version: 1.6.0.30)
    Java(TM) 6 Update 5 (Version: 1.6.0.50)
    Java(TM) 6 Update 7 (Version: 1.6.0.70)
    jetAudio Basic VX (Version: 6.2.4)
    JetShell PRO (Version: 4.10.000)
    Macromedia Flash Player 8 (Version: 8.0.22.0)
    Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
    MapSource - Americas BlueChart v5.5 (Version: 5.5)
    MapSource - City Select North America v6 (Version: 6.00)
    MapSource - Trip & Waypoint Manager v2 (Version: 2.00)
    MapSource (Version: 6.1)
    Maxtor MaxBlast (Version: 11.0.8145)
    mCore (Version: 7.05.0000)
    mDrWiFi (Version: 7.05.0000)
    Metamail (Toshiba Registration Utility) (Version: 4.5)
    mHelp (Version: 7.05.0000)
    Microsoft .NET Framework 1.1 (Version: 1.1.4322)
    Microsoft .NET Framework 1.1 Security Update (KB2572067)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
    Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
    Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
    Microsoft National Language Support Downlevel APIs
    Microsoft Office OneNote 2003 (Version: 11.0.6360.0)
    Microsoft Office Standard Edition 2003 (Version: 11.0.5614.0)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft VC9 runtime libraries (Version: 1.0.0)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Works (Version: 08.05.0818)
    mIWA (Version: 7.05.0000)
    mLogView (Version: 7.05.0000)
    mMHouse (Version: 7.05.0000)
    Motorola Driver Installation (Version: 2.6.2)
    Motorola Phone Tools (Version: 4.30)
    Motorola Phone Tools (Version: 4.5.0b 2/22/2007)
    mPfMgr (Version: 7.05.0000)
    mPfWiz (Version: 7.05.0000)
    mProSafe (Version: 9.00.0000)
    MSN
    MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
    MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
    MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
    MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
    mWlsSafe (Version: 7.05.0000)
    mXML (Version: 7.05.0000)
    mZConfig (Version: 7.05.0000)
    Office 2003 Trial Assistant (Version: 1.0.0)
    Quicken 2005 (Version: 14.00.0000)
    QuickTime (Version: 7.55.90.70)
    Realtek High Definition Audio Driver (Version: 2.02)
    Replay Radio and Replay A/V 7
    SD Secure Module (Version: 1.0.3)
    Sonic DLA (Version: 5.1.0)
    Sonic RecordNow! (Version: 7.31)
    Spybot - Search & Destroy (Version: 1.6.2)
    SpywareBlaster 4.2 (Version: 4.2.0)
    Synaptics Pointing Device Driver (Version: 8.2.9.0)
    Texas Instruments PCIxx21/x515 drivers. (Version: 1.23.0000)
    TIxx21/x515 (Version: 1.23.0000)
    TOSHIBA Assist
    TOSHIBA ConfigFree (Version: 5.70.09)
    TOSHIBA Controls
    TOSHIBA Hotkey Utility (Version: 1.00.01SK)
    TOSHIBA PC Diagnostic Tool
    TOSHIBA Power Saver (Version: 7.03.07.I)
    Toshiba Q4 Retail Demo ScreenSaver
    TOSHIBA SD Memory Card Format
    TOSHIBA Software Modem (Version: 2.1.62 (SM2162ALD02))
    TOSHIBA Software Upgrades
    TOSHIBA Speech System Applications
    TOSHIBA Speech System SR Engine(U.S.) Version1.0
    TOSHIBA Speech System TTS Engine(U.S.) Version1.0
    TOSHIBA TouchPad ON/Off Utility (Version: 1.00.01SK)
    TOSHIBA Utilities (Version: 1.00.04SK)
    TOSHIBA Virtual Sound
    TOSHIBA Zooming Utility
    Uninstall AOL Emergency Connect Utility 1.0
    Viewpoint Media Player
    WD Diagnostics (Version: 1.08.0000)
    WebFldrs XP (Version: 9.50.7523)
    Windows Defender (Version: 1.1.1593.21)
    Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
    Windows Internet Explorer 7 (Version: 20070813.185237)
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows XP Service Pack 3 (Version: 20080414.031525)
    X5 User's Guide (Version: 2.20.000)
    Yahoo! Music Engine
    **** End of log ****
    MiniToolBox by Farbar
    Ran by gregg labs (administrator) on 18-11-2011 at 16:49:02
    Microsoft Windows XP Service Pack 3 (X86)
    ***************************************************************************
    ========================= IE Proxy Settings: ==============================
    Proxy is not enabled.
    No Proxy Server is set.
    "Reset IE Proxy Settings": IE Proxy Settings were reset.
    ========================= Hosts content: =================================

    127.0.0.1 localhost
    ========================= IP Configuration: ================================
    # ----------------------------------
    # Interface IP Configuration
    # ----------------------------------
    pushd interface ip

    # Interface IP Configuration for "Local Area Connection"
    set address name="Local Area Connection" source=dhcp
    set dns name="Local Area Connection" source=dhcp register=PRIMARY
    set wins name="Local Area Connection" source=dhcp
    # Interface IP Configuration for "Wireless Network Connection 7"
    set address name="Wireless Network Connection 7" source=static addr=192.168.1.5 mask=255.255.255.0
    set address name="Wireless Network Connection 7" gateway=192.168.1.1 gwmetric=0
    set dns name="Wireless Network Connection 7" source=static addr=192.168.1.1 register=PRIMARY
    set wins name="Wireless Network Connection 7" source=static addr=none

    popd
    # End of interface IP configuration


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : LAPTOP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller
    Physical Address. . . . . . . . . : 00-A0-D1-2E-A3-1E

    Ethernet adapter Wireless Network Connection 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection
    Physical Address. . . . . . . . . : 00-16-6F-39-AF-FB
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 192.168.1.1
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Ping request could not find host google.com. Please check the name and try again.
    DNS request timed out.
    timeout was 2 seconds.
    Server: UnKnown
    Address: 192.168.1.1
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Ping request could not find host yahoo.com. Please check the name and try again.

    Pinging 127.0.0.1 with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    0x1 ........................... MS TCP Loopback interface
    0x2 ...00 a0 d1 2e a3 1e ...... Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
    0x10004 ...00 16 6f 39 af fb ...... Intel(R) PRO/Wireless 2200BG Network Connection - Deterministic Network Enhancer Miniport
    ===========================================================================
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.5 25
    127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
    169.254.0.0 255.255.0.0 192.168.1.5 192.168.1.5 20
    192.168.1.0 255.255.255.0 192.168.1.5 192.168.1.5 25
    192.168.1.5 255.255.255.255 127.0.0.1 127.0.0.1 25
    192.168.1.255 255.255.255.255 192.168.1.5 192.168.1.5 25
    224.0.0.0 240.0.0.0 192.168.1.5 192.168.1.5 25
    255.255.255.255 255.255.255.255 192.168.1.5 2 1
    255.255.255.255 255.255.255.255 192.168.1.5 192.168.1.5 1
    Default Gateway: 192.168.1.1
    ===========================================================================
    Persistent Routes:
    None
    =========================== Installed Programs ============================
    Adobe Flash Player 10 ActiveX (Version: 10.2.159.1)
    Adobe Reader 7.0 (Version: 7.0.0)
    AIM 6
    AOL Uninstaller (Choose which Products to Remove)
    Apple Mobile Device Support (Version: 2.1.1.13)
    Apple Software Update (Version: 2.1.1.116)
    ArcSoft Software Suite
    Avanquest update (Version: 1.18)
    AVG 2011 (Version: 10.0.1411)
    AVG 2011 (Version: 10.0.2092)
    Bluetooth Stack for Windows by Toshiba (Version: v4.00.01(T))
    Bonjour (Version: 1.0.105)
    CD/DVD Drive Acoustic Silencer (Version: 1.00.008)
    Cisco Systems VPN Client 5.0.01.0600 (Version: 5.0.1)
    DeLorme Street Atlas USA 2006 (Version: 1.00.000)
    DeLorme Street Atlas USA 2006 Data (Version: 1.00.000)
    Download Updater (AOL LLC)
    DVD-RAM Driver (Version: 5.0.2.0)
    HP Product Detection (Version: 9.7.3)
    Intel(R) Graphics Media Accelerator Driver for Mobile (Version: 6.14.10.4421)
    Intel(R) PROSet/Wireless Software (Version: 10.50.0000)
    InterVideo WinDVD Creator 2 (Version: 2.0.14.376)
    InterVideo WinDVD for TOSHIBA (Version: 5.0-B11.529)
    iTunes (Version: 8.0.1.11)
    J2SE Runtime Environment 5.0 Update 4 (Version: 1.5.0.40)
    Java(TM) 6 Update 11 (Version: 6.0.110)
    Java(TM) 6 Update 2 (Version: 1.6.0.20)
    Java(TM) 6 Update 3 (Version: 1.6.0.30)
    Java(TM) 6 Update 5 (Version: 1.6.0.50)
    Java(TM) 6 Update 7 (Version: 1.6.0.70)
    jetAudio Basic VX (Version: 6.2.4)
    JetShell PRO (Version: 4.10.000)
    Macromedia Flash Player 8 (Version: 8.0.22.0)
    Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
    MapSource - Americas BlueChart v5.5 (Version: 5.5)
    MapSource - City Select North America v6 (Version: 6.00)
    MapSource - Trip & Waypoint Manager v2 (Version: 2.00)
    MapSource (Version: 6.1)
    Maxtor MaxBlast (Version: 11.0.8145)
    mCore (Version: 7.05.0000)
    mDrWiFi (Version: 7.05.0000)
    Metamail (Toshiba Registration Utility) (Version: 4.5)
    mHelp (Version: 7.05.0000)
    Microsoft .NET Framework 1.1 (Version: 1.1.4322)
    Microsoft .NET Framework 1.1 Security Update (KB2572067)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
    Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
    Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
    Microsoft National Language Support Downlevel APIs
    Microsoft Office OneNote 2003 (Version: 11.0.6360.0)
    Microsoft Office Standard Edition 2003 (Version: 11.0.5614.0)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft VC9 runtime libraries (Version: 1.0.0)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Works (Version: 08.05.0818)
    mIWA (Version: 7.05.0000)
    mLogView (Version: 7.05.0000)
    mMHouse (Version: 7.05.0000)
    Motorola Driver Installation (Version: 2.6.2)
    Motorola Phone Tools (Version: 4.30)
    Motorola Phone Tools (Version: 4.5.0b 2/22/2007)
    mPfMgr (Version: 7.05.0000)
    mPfWiz (Version: 7.05.0000)
    mProSafe (Version: 9.00.0000)
    MSN
    MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
    MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
    MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
    MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
    mWlsSafe (Version: 7.05.0000)
    mXML (Version: 7.05.0000)
    mZConfig (Version: 7.05.0000)
    Office 2003 Trial Assistant (Version: 1.0.0)
    Quicken 2005 (Version: 14.00.0000)
    QuickTime (Version: 7.55.90.70)
    Realtek High Definition Audio Driver (Version: 2.02)
    Replay Radio and Replay A/V 7
    SD Secure Module (Version: 1.0.3)
    Sonic DLA (Version: 5.1.0)
    Sonic RecordNow! (Version: 7.31)
    Spybot - Search & Destroy (Version: 1.6.2)
    SpywareBlaster 4.2 (Version: 4.2.0)
    Synaptics Pointing Device Driver (Version: 8.2.9.0)
    Texas Instruments PCIxx21/x515 drivers. (Version: 1.23.0000)
    TIxx21/x515 (Version: 1.23.0000)
    TOSHIBA Assist
    TOSHIBA ConfigFree (Version: 5.70.09)
    TOSHIBA Controls
    TOSHIBA Hotkey Utility (Version: 1.00.01SK)
    TOSHIBA PC Diagnostic Tool
    TOSHIBA Power Saver (Version: 7.03.07.I)
    Toshiba Q4 Retail Demo ScreenSaver
    TOSHIBA SD Memory Card Format
    TOSHIBA Software Modem (Version: 2.1.62 (SM2162ALD02))
    TOSHIBA Software Upgrades
    TOSHIBA Speech System Applications
    TOSHIBA Speech System SR Engine(U.S.) Version1.0
    TOSHIBA Speech System TTS Engine(U.S.) Version1.0
    TOSHIBA TouchPad ON/Off Utility (Version: 1.00.01SK)
    TOSHIBA Utilities (Version: 1.00.04SK)
    TOSHIBA Virtual Sound
    TOSHIBA Zooming Utility
    Uninstall AOL Emergency Connect Utility 1.0
    Viewpoint Media Player
    WD Diagnostics (Version: 1.08.0000)
    WebFldrs XP (Version: 9.50.7523)
    Windows Defender (Version: 1.1.1593.21)
    Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
    Windows Internet Explorer 7 (Version: 20070813.185237)
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows XP Service Pack 3 (Version: 20080414.031525)
    X5 User's Guide (Version: 2.20.000)
    Yahoo! Music Engine
    **** End of log ****
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    in addition to the xirrus screen shot

    would you set the ip back to automatic and then just post an ipconfig /all

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
     
  7. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\gregg labs>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : LAPTOP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
    ernet Controller
    Physical Address. . . . . . . . . : 00-A0-D1-2E-A3-1E
    Ethernet adapter Wireless Network Connection 7:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-16-6F-39-AF-FB
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.101.244
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 169.254.101.244
    C:\Documents and Settings\gregg labs>


    Error: unrecongnized or incomplete command line.

    USAGE:
    ipconfig [/? | /all | /renew [adapter] | /release [adapter] |
    /flushdns | /displaydns | /registerdns |
    /showclassid adapter |
    /setclassid adapter [classid] ]

    where
    adapter Connection name
    (wildcard characters * and ? allowed, see examples)

    Options:
    /? Display this help message
    /all Display full configuration information.
    /release Release the IP address for the specified adapter.
    /renew Renew the IP address for the specified adapter.
    /flushdns Purges the DNS Resolver cache.
    /registerdns Refreshes all DHCP leases and re-registers DNS names
    /displaydns Display the contents of the DNS Resolver Cache.
    /showclassid Displays all the dhcp class IDs allowed for adapter.
    /setclassid Modifies the dhcp class id.

    The default is to display only the IP address, subnet mask and
    default gateway for each adapter bound to TCP/IP.

    For Release and Renew, if no adapter name is specified, then the IP address
    leases for all adapters bound to TCP/IP will be released or renewed.

    For Setclassid, if no ClassId is specified, then the ClassId is removed.

    Examples:
    > ipconfig ... Show information.
    > ipconfig /all ... Show detailed information
    > ipconfig /renew ... renew all adapters
    > ipconfig /renew EL* ... renew any connection that has its
    name starting with EL
    > ipconfig /release *Con* ... release all matching connections,
    eg. "Local Area Connection 1" or
    "Local Area Connection 2"
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    what firewall / security suite do you have or ever had on the PC - like Norton, mcafee etc

    can you try xirrus and post a screen shot



    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  9. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    Hi,

    I have AVG on my computer. It has the resident shield. I havae that & windows firewall.
     

    Attached Files:

  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    so the wireless adapter is working and picking up signals - you may have something blocking access

    AVG - is this the free version or are you paying for the security suite - make a note of any keys then
    remove AVG - that can cause issues - see removal tool below

    also do a tcp/ip reset
    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Windows XP with SP2/SP3

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.

    Post back the results here
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------

    --------------------------------------------------------------
    AVG Removal Tools
    http://www.avg.com/gb-en/utilities
     
  11. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    It's the free version. Also, I'm not sure what you mean when you say to make note of any keys.
    Thanks
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    as its the free one just remove - use the add/remove programs from control panel on XP and then also run the removal tool

    the keys where for a paid for version
     
  13. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\gregg labs>netsh int ip reset reset.log

    C:\Documents and Settings\gregg labs>netsh winsock reset catalog
     
  14. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    ????????????? you need to hit return after entering each command
     
  15. dawnsangel8397

    dawnsangel8397 Thread Starter

    Joined:
    Apr 22, 2009
    Messages:
    20
    I did. I did it twice, and the only other thing it said was to reboot the machine which I did.
     
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