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Solved: Laptop - Wireless compatibility?

1K views 3 replies 2 participants last post by  etaf 
#1 ·
Years ago, my parents had trouble connecting this laptop:

HP Pavillion zv5000

To my wireless Router:

NetGear WG311 802.11g

So they put it away, and years later I uncover it in a closet....

Can anyone help me troubleshoot this?
 
#2 ·
1) Make sure the wireless is switched on - HP have a physical switch on the machine
2) Check the device manager and see whats in network adapters - see later
3) Post an ipconfig /all here - see later
4) Make sure firewall not blocking
5) remove any wireless secruity off the router and see if it connects

{ipconfig /all}
We would like to see the results from ipconfig /all

-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here

TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Method TWO -------------------------------------------------------------

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

----------------------------------------------------------------------------

{Ping Tests}
Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Ping google.com
Post back the results

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Ping 209.191.93.53
post back results

----------------------------------------------------------------------------

{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

for windows 7
start > control panel>
System and Security>
Device Manager

------------
 
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