My laptop (an HP Pavilion dv5 using Windows 7) won't connect to my home wifi. Both my iphone and my ipad does without any problems. I've tried removing the wifi network from my laptop and adding it again. When I type in my password for the wifi it tells me there's a key mismatch although I'm 100% certain the password is correct. I kept typing it in and eventually it just tells me it cannot connect to my laptop.
I tried a system restore but my laptop wasn't able to complete it. It told me the restore failed.
I'm embarrassed to say I can't remember now. Is there a way for me look this up?
Under Network Adapters, the following hardware is listed. No exclamation points or any other notations next to any of them:
Atheros AR9285 802.11b/g/n WiFi Adapter
Realtek PCIe GBE Family Controller
There are known issues with a specific Atheros adapter, but I am not sure if this is the one. If it is, this may explain some of the problems you are having.
joonscribble said:
TheShooter93 said:
What type of security are you using (eg. WEP, WPA, WPA2)?
The easiest way right now would be to enter the configuration page of the router (I assume you know how to access this as you set the router up in the first place) and look there.
The easiest way right now would be to enter the configuration page of the router (I assume you know how to access this as you set the router up in the first place) and look there.
I can only connect to the network via actually plugging in the cable to my laptop. Then it works fine. It's just when I try to access it via my wifi network that I cannot.
Plug in directly to the router and open a web browser.
In the URL box type 192.168.1.1 and hit Enter.
If that does not work, here are some other common IP addresses that your router may have:
192.168.1.2
10.0.0.1
10.0.0.2
You will know you've found the right one when a dialog box appears prompting you for credentials.
The credentials at this stage vary from manufacturer to manufacturer, and if you changed what they are and forget, then we will need to reset the router to factory conditions (or try a different method of finding out the security used on your wireless internet).
The most common set of credentials is "admin" for both the username and password. If that does not work, let me know.
Please try temporarily disabling the security on your wireless network and trying to connect with the problem computer.
If it does not work, feel free to re-enable the security.
---------------------------
FWIW, if you have the option available, I suggest using WPA2.
WEP and WPA are considered weak encryption by today's standards.
Though I ask that you do not do this while we are still troubleshooting your problem computer -- save changing the encryption type until after we have figured out this original problem.
Thanks so much again for your help. I was able to reconnect after re-setting the security. My connection seems a bit spotty despite sitting right next to the router. I keep periodically losing connection to the wifi (I get that yellow exclamation point) but it is able to reestablish it on its own. A bit annoying but certainly better than before.
I've tried sitting further away and downloaded the latest drivers but I'm still having connectivity issues. My laptop is also incredibly old so the last update for any drivers was back in 2010 so I'm not sure if that's also a factor.
I was able to do the first two tasks but for the third I'm told I need to run it as an administrator which I'm confused by since I'm the only user for this laptop.
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