Solved: Laptop won't connect to wifi, other devices do

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joonscribble

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Sep 11, 2008
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Hello,

My laptop (an HP Pavilion dv5 using Windows 7) won't connect to my home wifi. Both my iphone and my ipad does without any problems. I've tried removing the wifi network from my laptop and adding it again. When I type in my password for the wifi it tells me there's a key mismatch although I'm 100% certain the password is correct. I kept typing it in and eventually it just tells me it cannot connect to my laptop.

I tried a system restore but my laptop wasn't able to complete it. It told me the restore failed.

Any help would be greatly appreciated!
 

TheShooter93

Cody
Malware Specialist
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Messages
11,249
Hello joonscribble,

What type of wireless Internet do you have setup (a, b, g, n, ac)?

What type of security are you using (eg. WEP, WPA, WPA2)?

------------------------------------------------------

Let's see the following from the problem computer.

Device Manager
  • Press and hold the Windows button + R on your keyboard.
  • In the Run box type DEVMGMT.MSC and hit Enter.
  • Click the + next to Network Adapters so it expands, showing all installed hardware.
  • Take a screenshot of this window and attach the file in your next post.
  • Alternatively, list all hardware here along with indication of any exclamation points or question marks next to the entries.
 

joonscribble

Thread Starter
Joined
Sep 11, 2008
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50
Hi Cody,

First of all, THANK YOU so much for the quick reply.

The router I'm using is an Asus RT-N10+ Wireless-N

What type of security are you using (eg. WEP, WPA, WPA2)?
I'm embarrassed to say I can't remember now. Is there a way for me look this up?

Under Network Adapters, the following hardware is listed. No exclamation points or any other notations next to any of them:
Atheros AR9285 802.11b/g/n WiFi Adapter
Realtek PCIe GBE Family Controller
 

TheShooter93

Cody
Malware Specialist
Joined
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Messages
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Atheros AR9285
There are known issues with a specific Atheros adapter, but I am not sure if this is the one. If it is, this may explain some of the problems you are having.

joonscribble said:
TheShooter93 said:
What type of security are you using (eg. WEP, WPA, WPA2)?
I'm embarrassed to say I can't remember now. Is there a way for me look this up?
There are multiple ways.

The easiest way right now would be to enter the configuration page of the router (I assume you know how to access this as you set the router up in the first place) and look there.

-------------------------------------------------------

Have you ever been able to connect this laptop to your home network?
 

joonscribble

Thread Starter
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Sep 11, 2008
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50
The easiest way right now would be to enter the configuration page of the router (I assume you know how to access this as you set the router up in the first place) and look there.
Sheepishly, I do not know how to access this page as I set up the router so long ago. :eek:

Have you ever been able to connect this laptop to your home network?
I can only connect to the network via actually plugging in the cable to my laptop. Then it works fine. It's just when I try to access it via my wifi network that I cannot.
 

TheShooter93

Cody
Malware Specialist
Joined
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Plug in directly to the router and open a web browser.

In the URL box type 192.168.1.1 and hit Enter.

If that does not work, here are some other common IP addresses that your router may have:
  • 192.168.1.2
  • 10.0.0.1
  • 10.0.0.2
You will know you've found the right one when a dialog box appears prompting you for credentials.

The credentials at this stage vary from manufacturer to manufacturer, and if you changed what they are and forget, then we will need to reset the router to factory conditions (or try a different method of finding out the security used on your wireless internet).

The most common set of credentials is "admin" for both the username and password. If that does not work, let me know.
 

TheShooter93

Cody
Malware Specialist
Joined
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Great. (y)

---------------------------

Please try temporarily disabling the security on your wireless network and trying to connect with the problem computer.

If it does not work, feel free to re-enable the security.

---------------------------

FWIW, if you have the option available, I suggest using WPA2.

WEP and WPA are considered weak encryption by today's standards.

Though I ask that you do not do this while we are still troubleshooting your problem computer -- save changing the encryption type until after we have figured out this original problem.
 

joonscribble

Thread Starter
Joined
Sep 11, 2008
Messages
50
Cody,

Yes! I am now able to connect with the security disabled. Should I re-enable with a new network key?

EDIT: Just as I was typing the above, my laptop kept dropping the connection but has managed to get back on on its own.
 

joonscribble

Thread Starter
Joined
Sep 11, 2008
Messages
50
Hi Cody,

Thanks so much again for your help. I was able to reconnect after re-setting the security. My connection seems a bit spotty despite sitting right next to the router. I keep periodically losing connection to the wifi (I get that yellow exclamation point) but it is able to reestablish it on its own. A bit annoying but certainly better than before.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
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You're welcome. :)

Try sitting a bit farther from the router. If you are under 5 feet from the router this can cause issues.

Also, try downloading the latest drivers for your network adapter directly from HP's Support site.
 

joonscribble

Thread Starter
Joined
Sep 11, 2008
Messages
50
Hi Cody,

I've tried sitting further away and downloaded the latest drivers but I'm still having connectivity issues. My laptop is also incredibly old so the last update for any drivers was back in 2010 so I'm not sure if that's also a factor.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,249
Hi joonscribble,

I am getting ready to go to bed but will check back with you tomorrow. :)

In the meantime, please try the following.

IP Release and Renew
  • Press and hold the Windows button + R on your keyboard. A Run box should appear.
  • Type CMD into the Run box and press Enter.
  • In the command prompt, type ipconfig /release and press Enter.
  • Once the prompt returns, type ipconfig /renew and hit Enter.
  • Finally, type exit and press Enter to close the window.
---------------------------------------

Flush DNS
  • Press and hold the Windows button + R on your keyboard. A Run box should appear.
  • Type CMD into the Run box and press Enter.
  • In the command prompt, type ipconfig /flushdns and press Enter.
  • Finally, type exit and press Enter to close the window.
---------------------------------------

TCP/IP Stack Repair - Vista, Windows 7, Windows 8
  • Press and hold the Windows key + R and hit Enter.
  • In the Run box, type cmd and hit Enter.
  • In the Command Prompt, type each of the following commands followed by Enter:
    • netsh winsock reset catalog
    • netsh int ipv4 reset reset.log
    • netsh int ipv6 reset reset.log
  • Reboot the machine.
 

joonscribble

Thread Starter
Joined
Sep 11, 2008
Messages
50
Good morning!

I was able to do the first two tasks but for the third I'm told I need to run it as an administrator which I'm confused by since I'm the only user for this laptop.
 
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