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Solved: Limited connectivity wireless network vista

Discussion in 'Networking' started by nikita81, Jan 23, 2011.

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  1. nikita81

    nikita81 Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    Hi, I just moved into a new house and cannot connect to the wireless network. My housemate have no problem connecting to the internet via the wireless network. Her notebook is running on Win XP; mine is Vista. I tried manually setting the IP address but it still didn't work. Can you please advise? Below is the result of my command prompt:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Nikita>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Nikita-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-1E-65-1E-A3-92
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f554:8d02:7cb8:624b%11(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.98.75(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 268443237
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-0B-00-9A-00-1E-33-CD-20-44

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
    Physical Address. . . . . . . . . : 00-1E-33-CD-20-44
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{C5562634-4976-46AF-9927-2771D07A2
    3EC}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{4C5EE734-2D1B-48C5-B2B7-C86B5AB11
    75A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 18:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{4C5EE734-2D1B-48C5-B2B7-C86B5AB11
    75A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 19:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 21:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{4C5EE734-2D1B-48C5-B2B7-C86B5AB11
    75A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 25:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 28:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 29:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #9
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    that IP is when windows cannot find a dhcp service - i suspect your firewall is blocking access - what security suite do you have
    norton , mcafee etc

    also download copy and install this xirrus program and post back results - see below

    if its a secure wireless network - try removing wireless profiles - you willl need to reenter the KEY - also KEYS for any other profile that has been saved if you reconnect to those wireless networks

    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista/Windows7:
    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to

    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  3. nikita81

    nikita81 Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    I'm using Norton Internet Security; I've tried disabling the firewall and reconnect to the wireless network but it was unsuccessful. I tried removing the profiles and reconnecting, but still encounter "Limited Connectivity" - no internet connection.

    My network adapter is Intel(R) WiFi Link 5100 AGN. Printscreen of Xirrus attached.
     

    Attached Files:

  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    thats a busy network
    Just as a TEST - theres some open network see if you can connect to any of those - NOTE this is for a TEST
     
  5. nikita81

    nikita81 Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    Those are the networks of my neighbours. I can't connect to any of them either due to weak signals or it requires a security key. I usually have no problem connecting to wireless networks in the university or cafes. I tried using another wireless router(Aztech DSL600EW - I brought this from my home country, Malaysia) and got a local connection; however, I cannot get this modem to connect to the broadband service in Shanghai.
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    well lets stick to the working router for your other housemates

    Try a tcp/ip reset - see below

    can you connect to the router by cable and does the PC work ?

    see if you can update the wireless adapter - whats the make and model of the PC

    log into the router and remove your wireless security and see if you can connect

    power cycle everything
    turn off modem/router /pc
    turn on modem allow to settle
    turn on router allow to settle
    turn on PC - see if connects


    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Note: Type only the text in bold for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.

    If you receive the message
    The requested operation requires elevation.
    The please open the command prompt as administrator - as requested above
    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


    Post back the results here
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Windows XP with SP2/SP3.

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.

    Post back the results here
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
     
  7. nikita81

    nikita81 Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    Well, I managed to solve this problem by using a different wireless router(Linksys WRH54G); my housemate can connect to this router as well. :) It seems that some routers are incompatible with Vista. The previous router was TL-WR340G. And, I think the reason why Aztech DSL600EW couldn't connect to the broadband in China is because it does not have the country standard for China.

    Anyway, thank you very much for your help. For your info, I can't connect to the "old" router via cable either - it reads "Unidentified network". I also tried removing the wireless security, disable IPv6 and/or manually set IP address - these attempts were unsuccessful. My notebook is Toshiba Satellite L510; specs as follows:

    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4093 Mb
    Graphics Card: ATI Mobility Radeon HD 4500 Series , 256 Mb
    Hard Drives: C: Total - 291481 MB, Free - 185795 MB;
    Motherboard: TOSHIBA, Portable PC, Base Board Version, Base Board Serial Number
    Antivirus: Norton Internet Security, U
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    thanks for letting us know
     
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