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Solved: Limited Connectivity with wireless network

Discussion in 'Networking' started by NeveD, Jan 6, 2011.

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  1. NeveD

    NeveD Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    7
    Hi
    I've just got a new laptop and I have been unable to connect it to our wireless home netowrk.
    I've tried disabling my firewall, resetting our router, etc. but to no avail.
    this is the info i got when i did a command prompt (but i have no idea what it means=p)
    i was wondering if anyone else has had the same sort of problem or knows what i need to fix, or doing wrong.

    thanks

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\niamh>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : niamhsbox
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 1C-65-9D-65-03-98
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapte
    r
    Physical Address. . . . . . . . . : 1C-65-9D-65-03-98
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IPv4 Address. . : 169.254.167.206(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 64-31-50-57-9B-A6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9c6e:a951:810b:bc84%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 06 January 2011 22:48:36
    Lease Expires . . . . . . . . . . : 07 January 2011 22:48:36
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 247990953
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-FC-00-49-64-31-50-57-9B-A6

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{FEB04B2C-F833-4E30-8EE0-D42B6135C5C1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{413474DD-CE04-4496-9534-27BC5780D223}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\niamh>ping www.google.com

    Pinging www.l.google.com [173.194.37.104] with 32 bytes of data:
    Reply from 173.194.37.104: bytes=32 time=32ms TTL=57
    Reply from 173.194.37.104: bytes=32 time=32ms TTL=57
    Reply from 173.194.37.104: bytes=32 time=33ms TTL=57
    Reply from 173.194.37.104: bytes=32 time=32ms TTL=57

    Ping statistics for 173.194.37.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 33ms, Average = 32ms

    C:\Users\niamh>
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,242
    First Name:
    Cody
    I assume you ran this IPCONFIG/ALL while connected via Ethernet cable?

    If this is the case, remove the Ethernet cable, attempt to connect via wireless network, and run a new IPCONFIG/ALL.

    Then paste that log in your next post.
     
  3. NeveD

    NeveD Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    7
    sorry i wasn't concentrating-

    here you go
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\niamh>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : niamhsbox
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 1C-65-9D-65-03-98
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapte
    r
    Physical Address. . . . . . . . . : 1C-65-9D-65-03-98
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 64-31-50-57-9B-A6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{413474DD-CE04-4496-9534-27BC5780D223}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{FEB04B2C-F833-4E30-8EE0-D42B6135C5C1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\niamh>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,265
    First Name:
    Terry
    Do you detect your wireless network? Have you tried with encryption and MAC Address filtering disabled on the router?
     
  5. NeveD

    NeveD Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    7
    it picks up our wireless with full signal, and whenever i try to troubleshoot it windows can never seem to find a problem (this is without being connected via cable).

    what do you mean by, "Have you tried with encryption and MAC Address filtering disabled on the router?"

    how do you do that?

    sorry
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,265
    First Name:
    Terry
    You login to the router, navigate to the wireless section and set the encryption (or security) mode to 'none' or 'disabled' or 'off'' or similar. Then you navigate to wherever the MAC Address filtering or Access Control settings are and make sure you are not locking yourself out by that 'security" method. Consult the router user manual for specifics. Then you again try to connect by wireless.
     
  7. NeveD

    NeveD Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    7
    it worked! thankyou so much=]
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,265
    First Name:
    Terry
    You're welcome. :) If you've now re-enabled encryption and reconnected ...

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
  9. NeveD

    NeveD Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    7
    ok so it stopped connecting=[ i originally just pressed the reset button on the router and everything was fine for about an hour. now when i tired to reconnect, it won't accept the security key, even though it works with all my other housemate's computors. It just comes up with a little window saying 'invalid'. my laptop is a relativly new one, with windows vista. and it connects ok to my university network. unofrtunalty a wired connection isn't an option ( i live in the attic and our router is by the basement).


    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\niamh>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : niamhsbox
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 1C-65-9D-65-03-98
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapte
    r
    Physical Address. . . . . . . . . : 1C-65-9D-65-03-98
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 64-31-50-57-9B-A6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{FEB04B2C-F833-4E30-8EE0-D42B6135C5C1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{413474DD-CE04-4496-9534-27BC5780D223}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\niamh>

    thanks
     
  10. NeveD

    NeveD Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    7
    oh and the security settings and the encrytion type are all correct and such.
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,265
    First Name:
    Terry
    Your ipconfig /all says "Windows 7." :)

    Maybe a weak signal or wireless interference, and encryption is more susceptible to trouble. Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector.
     
  12. NeveD

    NeveD Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    7
    hahaha sorry i'm really not concentrating at the moment. revising for multiple exams. actually fixed the problem- for some reason in 'wireless network properties' for some reason there was a default setting for 'reliable multicast protocol which my housemate's didn't have. so I unticked it, and now everything works again. very confused. however its all ok=]
     
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