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Solved: Limited Connectivity

Discussion in 'Networking' started by sidhuramneet, Feb 20, 2013.

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  1. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    please help me ,i am very frustrated and confused. i am unable to connect to internet on one laptop , i have 4 laptops in my home everyone is connected but mine is showing limited connectivity as i installed windows vista yesterday
     
  2. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    please help me
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    this is a site run by volunteers - posting a 2nd post after just 2 minutes is a bit impatient - it can take 24 hrs to get a reply

    where did you get vista from

    did you install all the drivers

    post make and model of PC

    did you check it would be able to run vista

    run these programs
    ------------------------------------------------------------------------

    Windows Validation

    Please download and run MGADiag Diagnostic Tool and post back the report it creates:
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default)
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard
    • Paste the MGA Diagnostic Report back here in your next reply

    Please download and run WVCheck and post back the report it creates:
    • Double-click WVCheck.exe.
    • As indicated by the prompt, this program can take a while depending on your hard drive space.
    • Once the program is done, copy the contents of the Notepad file as a reply.

    ------------------------------------------------------------------------
     
  4. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    i made dvds when i bought it in 2008 and i reformat it with that dvd but how i can i send these things as i am unable to connect with internet
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    do you have another pc you can copy to ?
    how are you posting here ?
     
  6. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {FE010096-4474-46D7-B48A-55D4F98ACF95}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE010096-4474-46D7-B48A-55D4F98ACF95}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3913317677-4117806096-889411795</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ50 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3C</Version><SMBIOSVersion major="2" minor="4"/><Date>20090623000000.000000+000</Date></BIOS><HWID>31313507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Canada Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-4105-6001.0000-0502013
    Installation ID: 014444615882665013602895927663242122080910033115004373
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAQABAAAAAgABAAEAeqjUQTboQq16fwCKgvTGBvL0BHYmu5aWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC INSYDE
    FACP HPQOEM SLIC-MPC
    HPET INSYDE SLIC-MPC
    BOOT INSYDE INSYDE
    MCFG INSYDE
    ASF! INTEL HCG
    SLIC HPQOEM SLIC-MPC
    SSDT INTEL SataAhci
    SSDT INTEL SataAhci
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    thanks

    lets see a device manager screen shot and ipconfig /all

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  8. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    Windows Validation Check
    Version: 1.9.12.5
    Log Created On: 1238_20-02-2013
    -----------------------

    Windows Information
    -----------------------
    Windows Version: Windows Vista Service Pack 1
    Windows Mode: Normal
    Systemroot Path: C:\Windows

    WVCheck's Auto Update Check
    -----------------------
    Auto-Update Option: Download updates and install them automatically.
    -----------------------
    Last success time for Automatic Updates for 'Detect', 'Download' and 'Install' could not be found.


    WVCheck's Registry Check Check
    -----------------------
    Antiwpa: Not Found
    -----------------------
    Chew7Hale: Not Found
    -----------------------


    WVCheck's File Dump
    -----------------------
    C:\WINDOWS\System32\slwga.dll
    Size: 12288 bytes
    Creation; 20/1/2008 20:25:0
    Modification; 20/1/2008 20:25:0
    MD5; 7269a928bc18dafbddcffb96b6e987f1
    Matched: slwga.dll
    -----------------------
    C:\WINDOWS\winsxs\x86_microsoft-windows-security-licensing-wga_31bf3856ad364e35_6.0.6001.18000_none_4e4769e7f9aab897\slwga.dll
    Size: 12288 bytes
    Creation; 20/1/2008 20:25:0
    Modification; 20/1/2008 20:25:0
    MD5; 7269a928bc18dafbddcffb96b6e987f1
    Matched: slwga.dll
    -----------------------


    WVCheck's Dir Dump
    -----------------------
    WVCheck found no known bad directories.


    WVCheck's Missing File Check
    -----------------------
    WVCheck found no missing Windows files.


    WVCheck's HOSTS File Check
    -----------------------
    WVCheck found no bad lines in the hosts file.


    WVCheck's MD5 Check
    EXPERIMENTAL!!
    -----------------------
    user32.dll - b974d9f06dc7d1908e825dc201681269


    -------- End of File, program close at 1240_20-02-2013 --------
     
  9. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\SIDHUAMANDEEP>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : SIDHUAMANDEE-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-23-4D-0F-D6-1A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::41c3:1add:73d6:8438%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 172.16.1.69(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : February-20-13 11:49:41 AM
    Lease Expires . . . . . . . . . . : February-21-13 11:49:40 AM
    Default Gateway . . . . . . . . . : 172.16.1.254
    DHCP Server . . . . . . . . . . . : 172.16.1.254
    DNS Servers . . . . . . . . . . . : 172.16.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1D-72-7B-8F-41
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : isatap.gateway.2wire.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{BF915CC9-97A0-4700-BA18-0AB31D1F1
    4E2}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\SIDHUAMANDEEP>
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007

    Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
    We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

    Windows XP:- A driver update has resolved the issue
    Windows 7 :- No conclusive results for a fix

    The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    Please post back a reply here, and let us know if that works or does not work.
    If you post back the make and exact model of the router - we can advise how to disable the wireless security

    The majority of fixes are via installing a new driver from either the Manufacturers website and if that does not resolve the issue then from the atheros web site - see item (3)

    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver."

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

    If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

    --- 3) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
    - see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

    --- 4) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue


    AR5007
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.

    To install the driver you will need to do the following

    Extract the downloaded zip file into a folder on the PC
    then

    > Start Globe
    > Control Panel
    > System and maintenance
    > Scroll down to Device manager
    > network adaptors, click on the + >
    > Right click on the AR5007(EG) Adapter
    > click on Update Driver Software...
    > click on Browse my computer for driver software
    > let me pick from a list of device drivers on my computer
    > Have Disk
    > click on the Button Browse...
    > Locate the folder you extracted the zip folder and highlight the .inf file
    you should see two files with .inf
    Vista 32Bit AR5007 netathv.inf
    Vista 64Bit AR5007 netathvx.inf
    Vista 32Bit AR5007EG netathr.inf
    Vista 64Bit AR5007EG netathrx.inf

    For XP;
    http://www.intel.com/support/graphics/sb/CS-030331.htm

    >Click Start
    >right-click My Computer
    >click Properties.
    The System Properties window opens.
    >Click the Hardware tab,
    >then click Device Manager button.
    The Device Manager window opens.
    >Double-click Display adapters.
    >Right-click on the AR5007(EG) Adapter
    >click Update Driver
    The Hardware Update Wizard opens and asks to connect to Windows Update:
    > select No, not this time. Click Next
    >Select the following option: Install from a list or specific location (Advanced), and then click Next.
    >Select the Don&#8217;t search, I will choose the driver to install option, and then Next
    >Click the Have Disk button, and then click the Browse button
    Browse to the directory where you unzipped the file you downloaded
    Locate and highlight the .inf file
    AR5007 and AR5007EG XP-32bit = netathwx.inf
    >Click the OK button.
    >Click the Finish button when done.


    ------------------------------------------------------------------------
     
  11. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    i am unable to take screen shot of device manager, do you have an clue please
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    yes -see post #10 - thats your issue and point 3 is now the most common resolution
     
  13. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    System Information

    Manufacturer: 2Wire, Inc.
    Model: 3801HGV
    Serial Number: 961219011532
    Hardware Version: 000778-004
    Software Version: 6.3.7.23-enh.tm
    Key Code: 52AA-2AA4-2266-22AS-B2A3
    First Use Date: February 19, 2013
    Current Date & Time: Wednesday, February 20, 2013
    1:09:19 PM
    Canada Central Time
    Time Since Last Boot: 0 day 15:40:02
    DSL Modem 8.1.4
     
  14. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    i tried to download that files but there is nothing i am getting files having....inf..please reply
     
  15. sidhuramneet

    sidhuramneet Thread Starter

    Joined:
    Feb 20, 2013
    Messages:
    12
    please reply
     
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