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Solved: Limited or No Connectivity over ethernet

Discussion in 'Networking' started by athlonfx, Dec 23, 2010.

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  1. athlonfx

    athlonfx Thread Starter

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    Jul 15, 2008
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  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Go into the Device Manager and advise what's listed in Network Adapters.

    --------------------------------------------------------------


    I personally have a wired setup with 3 desktops connected to a wired Linksys router, so my knowledge about a wireless setup is somewhat limited.

    You might want to click "Report" and have your thread moved to the NETWORKING section.

    ---------------------------------------------------------------
     
  3. athlonfx

    athlonfx Thread Starter

    Joined:
    Jul 15, 2008
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    Thanks for your response. Sorry for listing it in the wrong section. I'll report it.

    Under Network adapters, I have:
    - 1394 Net Adapter
    - NVIDIA nForce Networking Controller (onboard ethernet)

    Both adapters don't have any red or yellow marks.
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
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    Press the Windows key + R to open a Run box.

    Type CMD.

    Press OK.

    In the Command Prompt, type ipconfig /all.

    Press Enter.


    Copy (right-click and Select All > press Enter) the entire content of that window and paste it into your next reply.
     
  5. athlonfx

    athlonfx Thread Starter

    Joined:
    Jul 15, 2008
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    Phantom010,

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Mark>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ma-35fzjkb24ha4
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-32-CR-A5-95-15
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 168.124.68.5
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 168.124.68.5

    C:\Documents and Settings\Mark>
     
  6. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    That is extremely strange. What is the brand and model of the router or modem to which you are trying to connect?

    Make sure the following services are Started (Control Panel - Administrative Tools - Services).

    DHCP Client
    DNS Client
    Network Location Awareness
    Remote Procedure Call (RPC)

    Run these repairs and then show another ipconfig /all, please.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  7. athlonfx

    athlonfx Thread Starter

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    I have AT&T Uverse and the router is Netgear GS608 v2 (wired). The modem has built-in wireless.

    I get the same result:

    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Mark>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ma-35fzjkb24ha4
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-32-CR-A5-95-15
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 168.124.68.5
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 168.124.68.5

    C:\Documents and Settings\Mark>
     
  8. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    I have no idea what's going on. You are getting a (New Jersey) public IP address, the Default gateway is the same as the IP, and there is no Dhcp or DNS server even listed.

    If you have some kind of software running that's trying to set up a PPP connection that may partially explain it, but I really don't know.
     
  9. flavallee

    flavallee Trusted Advisor

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    Messages:
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    First Name:
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    athlonfx:

    Do the following, as it might give TerryNet some insight as to what's going on with your computer, and it may show some unknown problems.

    Go here and click the green icon to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    -----------------------------------------------------------
     
  10. athlonfx

    athlonfx Thread Starter

    Joined:
    Jul 15, 2008
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    Sorry, the ipconfig log above is wrong. Here's the correct log file below:

    Host Name . . . . . . . . . . . . : ma-35fzjkb24ha4
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-32-CR-A5-95-15
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.96.7
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 169.254.96.7
     
  11. athlonfx

    athlonfx Thread Starter

    Joined:
    Jul 15, 2008
    Messages:
    12
    Here's the Hijack log:


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:26:06 AM, on 12/25/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\PnkBstrA.exe
    C:\WINDOWS\system32\PnkBstrB.exe
    C:\Program Files\Spyware Terminator\sp_rsser.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
    C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
    C:\Program Files\NetWorx\networx.exe
    C:\Program Files\Stardock\CursorFX\CursorFX.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\PROGRA~1\MICROS~3\rapimgr.exe
    C:\Program Files\Spyware Terminator\SpywareTerminatorUpdate.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {7418E5F5-0E48-4144-8F92-5CA791C82396} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: (no name) - {DE713078-8012-4B75-92BA-398D4642A64B} - (no file)
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
    O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
    O4 - HKLM\..\Run: [NetWorx] "C:\Program Files\NetWorx\networx.exe" /auto
    O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [CursorFX] "C:\Program Files\Stardock\CursorFX\CursorFX.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {A573D71B-951B-4BAD-B8CC-708AE84769C9} - (no file)
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
    O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.2.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1191215007825
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Amazon Download Agent - Amazon.com - C:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate1c98cdadd8cf432) (gupdate1c98cdadd8cf432) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HauppaugeTVServer - Hauppauge Computer Works - C:\PROGRA~1\WinTV\HCWTVS~1.EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe (file missing)
    O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

    --
    End of file - 9229 bytes
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Ever had Norton on that computer?
     
  13. athlonfx

    athlonfx Thread Starter

    Joined:
    Jul 15, 2008
    Messages:
    12
    Never. It's always been AVG or Avast.

    EDIT: If it was installed (by another user), it was removed.

    Do you think it could be a hardware issue since the usual fixes (ipconfig, winsock, etc.) don't work?

    I've had a problem with the motherboard before (sound issues). Should I go get a ethernet PCI card?
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,815
    First Name:
    Frank
    Personally, I would get rid of Spybot - Search & Destroy and Spyware Terminator and replace them with Malwarebytes Anti-Malware and SUPERAntiSpyware.

    You have startup entries and service entries for programs and add-ons that I'm not familiar with, so I don't know if that's the cause of your connection problem.

    -----------------------------------------------------------------
     
  15. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,257
    First Name:
    Terry
    When getting an APIPA (169.254.x.y) you shouldn't be getting a Default Gateway; so as long as we see that condition I'm not suspecting a security application.

    Install the latest driver for the ethernet from your PC (or motherboard) manufacturer's web site and then run the stack/WINSOCK repairs again. If you still get the APIPA plus Default Gateway I suspect the NIC or motherboard is defective.

    But, my suspicions don't completetely rule out a defective cable or other software problem.
     
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