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Discussion in 'Hardware' started by chippynut, Nov 24, 2011.

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  1. chippynut

    chippynut Thread Starter

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    a pensioner friend as a problem starting her year old laptop when you switch on it keeps saying press F2 to get start up menue and this will come back and back when trying F2, i have tried all the F keys to no avail is this a hard ware problem or is it possible to get in to the bios or the start up menue for safe mode, thanks for any help.
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    I know you said you've tried all the F8 keys already, but try this anyway:

    How to Access Safe Mode

    While the computer is turning on, tap F8 repeatedly until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode and hit Enter.
     
  3. chippynut

    chippynut Thread Starter

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    Hi Shooter 93, just tried that again but no luck, this lady thought she had a flat battery as it just went off and she could not get on again,
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    There would be absolutely no response on the screen then -- is that the case?
     
  5. chippynut

    chippynut Thread Starter

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    Sorry for the delay, no there is just the message press F1 and that keeps going around and the only way to stop it is removing the battery,
     
  6. TheShooter93

    TheShooter93 Malware Specialist

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    What's the make and model of the problem PC and what operating system does it run on?

    Do you have any CDs that came with it? (Recovery Disk, OS CD)

    Do you know if it has a recovery partition on the harddrive?
     
  7. chippynut

    chippynut Thread Starter

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    It is a acer 5742 and the os is windows 7 and no i have nothing here with it, i have never met this lady she knows my daughter and i have helped put some problems right on her husbands laptop so she sent this one in the hope i could get it going.
     
  8. pvc_

    pvc_

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    you could try re-installing windows. You can also run a linux live disk to see if everything is ok or if it's possible to backup her data.
     
  9. chippynut

    chippynut Thread Starter

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    The problem here would be that they do no provide a installation disc they rely on a back up on a partition of the main hard drive and as i cannot get into this pc the back up is useless
     
  10. TheShooter93

    TheShooter93 Malware Specialist

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    Here is the standard Acer Recovery Instructions:

    1. Power on the machine.

    2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery.

    3. Once eRecovery has loaded, click “Restore to Factory Default Settings”.

    4. Click “OK” to continue.

    5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).

    6. Once eRecovery has run, press “OK” to reboot unit.

    Note: You will lose ALL personal information after completing this process.
     
  11. Ent

    Ent Trusted Advisor

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    So refer to PVC_'s suggestion that you may be able to back up her data with a Linux Live disk.
     
  12. chippynut

    chippynut Thread Starter

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    Thanks to all that tried to help, in this instance the lady contacted the store that she had bought it from over a year ago and was told to collect a replacement laptop, this sounds almost to good to be true but we will see, i think that it must have been a hardware fault as i could not hear the hard drive at all, i know they are very quiet but there was no sound such as cooling fan etc, But the help offerd is allways very handy to refer back to when searching through past posts, i will mark solved to save further interaction, Thanks. (y)
     
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