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Solved: Login Password problem; ? corrupt profile

Discussion in 'Windows 7' started by rainforest123, Jan 16, 2013.

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  1. rainforest123

    rainforest123 Thread Starter

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    When login is attempted, I am informed that the user name or password are incorrect.

    Let me begin by stating that I am NOT requesting passowrd reset assistance. I am WELL AWARE that such assistance had been [ & probably still is ] against TGF policy.

    I am trying to help a friend.
    W7 Home Premium SP1
    64 bit
    No anti malware is installed.

    The Dell Inspiron N5110 was received, late 2012, as a gift from a relative who lives distantly.

    Per my friend, the problem began within 2 weeks of laptop receipt. The problem occurs ~95% of the time.

    For me, it has occurred ~98% of the time [ < 6hrs involvment ].

    User Profile name: user_name

    After confirming the problem, I tried Last Known Good Conig; no success.The same result occurred when I booted to safe mode.

    I booted to the W7 repair menu. The user account was not user_name. Instead it was Someone_elses_name.

    user_name & Someone_elses_name have been changed for the purposes of this thread. My friend denies knowledge of a user profile name change.

    I used a p/w reset disk, which worked. Then, I shut off the computer. I was able to use the user profile to successfully, in normal mode, boot into W7. While in W7, I enabled the display of the Administrator account; scanned online with Kaspersky [ which found no threats ]; created a new p/w for the original W7 profile. I shut down the computer.

    Upon re-boot, the problem occurred for the W7 profile. HOWEVER, the Administrator account, with no password, was successful for login purposes.

    I am presently scanning with ESET / NOD32 online scanner.

    I have read a little about corrupt W7 profiles.

    After the ESET online scan has finished, assuming no threats, I'm going to run Dell's diags & chkdsk /r.

    Have you additional suggestions?

    Thanks for your time.

    RF123
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    I would remove the passwords from this W7 account and try it that way.

    It also appears that the account was renamed.

    What folders are listed under the "Users" folder?
     
  3. rainforest123

    rainforest123 Thread Starter

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    DaveA:
    Thanks.

    "t also appears that the account was renamed."
    I agree. My friend is going to ask the gift giver if that person has knowledge.

    "I would remove the passwords from this W7 account and try it that way."
    Will do, DaveA. What will that tell us?

    RF123
     
  4. rainforest123

    rainforest123 Thread Starter

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    ESET / NOD32 found no malware.

    After removing the password for the profile username, no problem logging in.

    I logged into the account Administrator [ no p/w ].

    I created a p/w. Shutdown; Re-start; successfully logged into Administrator account.

    chkdsk /r is next

    RF123
     
  5. rainforest123

    rainforest123 Thread Starter

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    chkdsk /r found no problems
    No log available for posting because I ran the cmd prompt from the advanced startup menu's repair option.

    I've noticed that the touch pad is really sensitive.

    When I created a new p/w my palms were occasionally touching the touch pad.

    I turned off the computer. Rebooted. I used the hunt & peck method to carefully enter the p/w. Thus far, no problems.

    Who knows. The problem may be user error. :D

    I'll continue to run the diags, as planned.

    RF123
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Once you have this working the way you want it, you should then mark this tread as "Solved".
     
  7. rainforest123

    rainforest123 Thread Starter

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    Yes, I understand.

    At this point, evaluation continues.

    Have you additional diagnostic maneuvers to suggest, DaveA?

    RF123
     
  8. DaveA

    DaveA Trusted Advisor Spam Fighter

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    You might try in making a new Admin account. Get thing set the way they are wanted and then copy the data files from the old account to this new one. I would NOT password this for a while. I always like working with a new account for a few days without a password.

    Once you are sure that you have ALL of the data and settings from the old account, then "Delete account and files". This will also clear up the account name vs. a renamed account, the folder name and user name will now be the same on this NEW account.
     
  9. rainforest123

    rainforest123 Thread Starter

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    It is my understanding that W7 has only ONE Admistrator account.

    Do you refer to an account with admin group [ NOT the same privileges as W7's Administrator account ]?

    Thanks for your time.

    RF123
     
  10. DaveA

    DaveA Trusted Advisor Spam Fighter

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    That is correct, make this new account a member of the Admin Group.
     
  11. rainforest123

    rainforest123 Thread Starter

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    Thanks for the clarification, DaveA.

    RF123
     
  12. rainforest123

    rainforest123 Thread Starter

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    DaveA:
    Thanks for your help.

    No further re-occurrances of the problem.

    Sincerely,
    RF123

    unsubscribed
     
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