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Solved: Loss of Help & Support and System Information

Discussion in 'Windows XP' started by be4con, May 18, 2010.

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  1. be4con

    be4con Thread Starter

    Joined:
    Mar 20, 2006
    Messages:
    95
    I'm not sure when this problem occurred as these are services that I seldom use but I had reason to do so this morning and found I was unable to launch either service.

    Yesterday I performed an upgrade re-installation of XP in an attempt to deal with some boot up and occasional BSOD issues I had been having that had eluded all other repair methods I had tried. I did this in a last ditch attempt to cure the problems before committing to a laborious clean install.

    I do not know if the loss of these services pre-dates the re-installation. The boot up issues were resolved by the re-installation. I have had 2 BSOD crashes since the re-installation though whilst I was trying to solve the problem :(

    I have searched for solutions to this problem and have so far:
    • replaced my index file in C:\WINDOWS\PCHEALTH\HELPCTR\OFFLINECACHE
    • performed a complete rebuild of help center
    • run Windows File Protection to verify and replace protected files

    None of these have solved the issue.

    As an aside - I doubt this is relevant - I have also been suffering from an unusual issue with the volume being constantly zeroed (not muted - the slider is set to zero) every time that I reboot. This requires me to reset the system volume to desired levels every time I reboot and is frustrating, but hardly life changing. I have looked through all options on my sound card and in Windows Sound and Audio Devices and can't find a reason as to why this would happen.

    I don't think the issue is malware related. I run Avast Professional, Adaware SE, Spybot S&D, Spyware Blaster, Preempt, Look n Stop Firewall.

    Any suggestions much appreciated. Whilst I await answers I'm going to go through a selective boot procedure and see if I can get the services to work in safe mode.

    Thanks
     
  2. be4con

    be4con Thread Starter

    Joined:
    Mar 20, 2006
    Messages:
    95
    I have solved the issue. Shortly after I posted this (using Firefox) I realised that IE7 was also not launching. I uninstalled IE7, then re-installed IE8. This seems to have cured the Help Center issues. All that for a piece of software I almost never use and would rather wasn't on my system!

    I still have the irritating volume issue, so I'll re-post that as a separate problem and mark this thread solved. Thanks for reading! :)
     
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