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Solved: Lost connection to printer, (error 0x0000005) windows 8

Discussion in 'Hardware' started by Omar99, Feb 1, 2015.

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  1. Omar99

    Omar99 Thread Starter

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    I have a Brother HL-2040 printer and a newish ASUS desktop computer with Windows 8. Printer worked fine for a while, but suddenly has gone "offline". I tried a replacement cable but no luck. The only significant change just before this happened was the installation of a new webcam.
    I have tried going though Control Panel, and find that the printer is suddenly "offline."

    I go to "See What's Priinting and try to uncheck "Use Printer Offline" but it is greyed out. Then I think click "Open As Administrator" and am able to unclick it, but still can't print anything. Windows says "Printer in an error state." At one point (can't remember exactly when) I got (erro 0x0000005).

    I am not particularly computer savvy, and Windows 8 in particular often baffles me. I would really appreciate some help with this. Thanks1
     
  2. etaf

    etaf Moderator

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    Wayne
    i would remove the programs for the printer and do a re-install again of the full software
    this often happens on HP printers and a re-install usually resolves the issue - I have seen this once before on a brother printer
     
  3. Omar99

    Omar99 Thread Starter

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    Thanks. This did not work. Although I was able to find the old installation disk for the printer, there was really no software to uninstall and reinstall -- just the printer drivers, which are already included in Windows 8.1. However, I did find an answer that seems to have worked, and I wanted to share it here. In Control Panel I went to Device Manager. There, under Universal Serial Bus Controllers, I clicked on USB Printing Support, and got a window saying it had been disabled. So I clicked on "enable" and followed a couple of steps, and bingo! I got a message that the function had been successfully enabled, and the queued print jobs started printing. No idea what caused the function to be disabled -- the window said it usually happens because a device is not functioning properly, but it seems the printer is working fine. Anyhow, fingers crossed that it keeps working after I reboot...
    :)
     
  4. etaf

    etaf Moderator

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    Thanks for taking the time and posting the solution, that may be useful for others searching here or google
    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
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