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Solved: Lost Itunes after update!

Discussion in 'Windows 7' started by parman, Feb 12, 2015.

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  1. parman

    parman Thread Starter

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    Lost my itunes program after an update. Never had any problem before with itunes. Guess I lost all my songs I had on playlists. I've tried to uninstall itunes and all its files in the order that the Apple Community forum said too and then reinstall itunes. I tried many times with one time successful but when I went to open itunes from the desktop I got:
    The procedure entry point:
    KCM Forman Description Extension_Verbatin Sample Description could not be located in the dynamic link library Core Media.dll.

    Other times I get to the point where a box appears saying Apple Mobile Device Service failed to start. Verify that you have sufficient privileges to start system services.
    Abort Retry Ignore

    I am lost with what to do here. Don't really want to reinstall the operating system which I don't know that would fix things. Can someone point me in the right direction here?
    Windows 7 64-bit operating system
    Dell Studio 1749
    500 GB HDD
    6GB Memory
    Processor: Intel Core i5 CPU 2.40 ghz
     
  2. etaf

    etaf Moderator

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    Wayne
    first lets see if the music library is OK

    goto
    Start globe>
    Computer>
    c: > (my have a name like system or local drive)
    users>
    your user name
    My Music>
    itunes>
    itunes media>
    music>

    all the files should be there ( if you set itunes to manage and copy the files to the itunes library)

    so check that and confirn you have at least a copy of the music
     
  3. parman

    parman Thread Starter

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    Thanks etaf for answering my posts. Yes music is there but I had a number of playlists which I don't know if there lost or not. Anyway to find them?
     
  4. etaf

    etaf Moderator

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    they should be stored in the database files with your iTunes folder, they are .itl & .xml files.
    At least thats how they used to be stored
    and still looks like that on the latest version

    so we need to know get itunes back running again

    you have removed itunes from uninstall programs


    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    Type the following command
    SERVICES.MSC

    OR
    Control Panel>
    Administrative Tools>
    Services>

    for windows 8
    Windows+R keys to open the Run dialog
    Type the following command
    SERVICES.MSC

    now look down the list for
    apple mobile device service

    Is the service is set to Started or Stopped
    and
    Is the service is set to Automatic or Manual
     
  5. parman

    parman Thread Starter

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    Set to started and automatic.
     
  6. etaf

    etaf Moderator

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    this apple article talks about removing all the apple products and re-installing itunes
    http://support.apple.com/en-gb/HT1923

    is that the exact error message
     
  7. parman

    parman Thread Starter

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    Yes I have already uninstalled all apple products and reinstalled itunes. Only once did Itunes installed and yes when I did get it installed and tried to open it from desktop I got the message that you showed in your post.

    When it wouldn't install, I got the Apple mobile device service failed to start. Verify that you have sufficient privileges to start system services.
    Abort Retry Ignore
     
  8. etaf

    etaf Moderator

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    Wayne
    how long ago did the problem occur?
    ------------------------------------------------------------------------

    Restore PC to an Earlier Date & Time

    Go Start>>All Programs>>Accessories>>System Tools>>System Restore

    • Click in the radio button Choose a different restore point
    • Click Next
    • put a tick in Show more restore points
    • Pick a Date before this happened
    • Click Next
    This should restore the PC to that time & date

    you may need to use safemode to do the restore. As the PC starts keep tapping F8 - a menu will appear - choose safemode


    windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html

    ------------------------------------------------------------------------
     
  9. parman

    parman Thread Starter

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    The problem occurred over the weekend. An update came up and I ran the update for itunes but after it finished, I lost my itunes.
    I tried a system restore from over a month ago but that didn't help.
     
  10. etaf

    etaf Moderator

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    did you uninstall bonjour / quicktime as well
     
  11. parman

    parman Thread Starter

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    Didn't uninstall bonjour!
     
  12. parman

    parman Thread Starter

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    I went back to a restore point from jan 27th and did a system restore. Then it restarted system but showed that there is a file missing in the dynamic link libraries.
    Is there anything else I can do?
     
  13. parman

    parman Thread Starter

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    Tried to open itunes and a box came up on desktop:
    itunes.exe file not found.
    The procedure entry point CMBlockbuffer Copy databytes could not be located in the dynamic link library CoreMedia.dll !

    Itunes was not installed correctly. Please reinstall Itunes.
    Error 7 (Windows error 127).
     
  14. etaf

    etaf Moderator

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    theres quite a few suggestion in this long thread -
    https://discussions.apple.com/thread/3720969
    - dealing with that error codes
    and various solutions that have worked for people

    it maybe worth taking the time to go through all three pages and see if anything works from there
     
  15. parman

    parman Thread Starter

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    I had uninstalled itunes and all of its components last nite. I restarted my laptop and reinstalled itunes 12.1 64 bit and it went through.
    I was surprised but now, no errors! All my music is there now, playlists.....etc

    Thanks etaf for all of your help! I don't really understand why after doing a system restore from late jan that Itunes was not there but anyway it is now.:D
     
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