lisakmusco
Thread Starter
- Joined
- Nov 18, 2003
- Messages
- 616
So here's what happened: I've been updating drivers and such trying to improve hubby's RCT3 game performance. Haven't done anything radical, just updated drivers. All has been working fine. Don't think this has anything to do with the problem, but figured I'd include it to help in diagnosis. The real problem begins the next day after all was still working fine from the last update.
In the morning I attempt to check email (outlook) and get all sorts of connection errors -- a quick check of my modem shows a connection problem. No big deal, I reboot and go to work -- maybe its a BellSouth issue. When I come home I try again, no email server connection, yet when I reboot my modem shows all ok. When I open email, the connection fouls. Reboot again, all looks good, even the dsl connection (ie, all lights green). So this time I open Internet Explorer and receive a "can't display" page, even though my modem shows a good connection. BellSouth Fast Access has a help program that pops up when there's a problem loading a webpage and asks if you want help, so I say yes and it goes through its thing -- testing connection, etc. and it tells me it needs to reset network settings, which it has done before. Only this time, when it reboots the computer, I get the lovely grey "active desktop recovery" screen and no mouse or keyboard.
Here is what I have tried so far:
* rebooting many times (both with reset and power buttons),
*unplugged the mouse/keyboard and replugged them (of course while power is off), also tried each individually
*booting in safe mode and windows doesn't even load all the way
* booting w/last known good configuration -- no difference
* I even tried putting the mouseware cd in thinking I could reload the drivers but that of course didn't get very far as I couldn't progress through the installation program. (It was very late and I was very tired and frustrated -- been a lot of late nights).
* called BellSouth tech support -- didn't really expect much, but since it was their help program that caused the problem I figured it couldn't hurt. They suggested all the things I had already done and then told me it sounded like I needed a new mouse and keyboard, unless I could test them on another system (which I couldn't/can't), and even if I could he had no further suggestions....
So now I'm looking to you guys.......please help!!!
In the morning I attempt to check email (outlook) and get all sorts of connection errors -- a quick check of my modem shows a connection problem. No big deal, I reboot and go to work -- maybe its a BellSouth issue. When I come home I try again, no email server connection, yet when I reboot my modem shows all ok. When I open email, the connection fouls. Reboot again, all looks good, even the dsl connection (ie, all lights green). So this time I open Internet Explorer and receive a "can't display" page, even though my modem shows a good connection. BellSouth Fast Access has a help program that pops up when there's a problem loading a webpage and asks if you want help, so I say yes and it goes through its thing -- testing connection, etc. and it tells me it needs to reset network settings, which it has done before. Only this time, when it reboots the computer, I get the lovely grey "active desktop recovery" screen and no mouse or keyboard.
Here is what I have tried so far:
* rebooting many times (both with reset and power buttons),
*unplugged the mouse/keyboard and replugged them (of course while power is off), also tried each individually
*booting in safe mode and windows doesn't even load all the way
* booting w/last known good configuration -- no difference
* I even tried putting the mouseware cd in thinking I could reload the drivers but that of course didn't get very far as I couldn't progress through the installation program. (It was very late and I was very tired and frustrated -- been a lot of late nights).
* called BellSouth tech support -- didn't really expect much, but since it was their help program that caused the problem I figured it couldn't hurt. They suggested all the things I had already done and then told me it sounded like I needed a new mouse and keyboard, unless I could test them on another system (which I couldn't/can't), and even if I could he had no further suggestions....
So now I'm looking to you guys.......please help!!!