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Solved: Machine Check Exception Error

Discussion in 'Hardware' started by ustacp, Mar 22, 2010.

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  1. ustacp

    ustacp Thread Starter

    Joined:
    Aug 13, 2004
    Messages:
    292
    I have a Toshiba Salelite P205D running Windows 7 64-bit. Have an AMD Turion 64 x2 Mobile Technology TL-60 2.00GHz processor. 2 GB of ram. ATI Radeon X1200 series graphics card. Realtek RTL8101E Family PCI-E Fast Ethernet NIC.

    When my computer goes into hibernation, sleep, or the screen saver comes on is when I have the issue. After starting it up after one of the three happens, it will completely freeze up. I have to do a hard shutdown to bring it back up. After it comes back up, it works great untill it does one of the above three things.

    Some of the troubleshooting I did: I ran a memory test, which ran 21 passes and no errors. I udated the bios to the newest version. I do not overclock or anything like that. I have not made any bios changes or anything like that. I ran a HD diagostic.

    Below is what my event viewer is showing. I never actually see a Blue Screen.

    Code:
    Warning: 
    
    A corrected hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Bus/Interconnect Error
    Processor ID: 1
    
    The details view of this entry contains further information.
    
    Log Name: System
    Source: WHEA-Logger
    Event ID: 19
    Level: Warning
    User: LOCAL SERVICE
    OpCode: Info
    
    Code:
    Error:
    
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Unknown Error
    Processor ID: 1
    
    The details view of this entry contains further information.
    
    Log Name: System
    Source: WHEA-Logger
    Event ID: 18
    Level: Error
    User: LOCAL SERVICE
    OpCode: Info
    
    Any ideas of what may be causing this?
     
  2. ustacp

    ustacp Thread Starter

    Joined:
    Aug 13, 2004
    Messages:
    292
    Update:
    This is what is displayed by windows after you boot back up after the freeze.

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7600.2.0.0.256.1
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	124
      BCP1:	0000000000000000
      BCP2:	FFFFFA80028CE748
      BCP3:	0000000000000000
      BCP4:	0000000000000000
      OS Version:	6_1_7600
      Service Pack:	0_0
      Product:	256_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\032210-20872-01.dmp
      C:\Users\David\AppData\Local\Temp\WER-68406-0.sysdata.xml
    
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  3. ustacp

    ustacp Thread Starter

    Joined:
    Aug 13, 2004
    Messages:
    292
    Not sure if this is going to help but this is what I got from Windows Debugging tools (WinDbg). Does this look like it is a processor issue or a driver issue? Thanks for the help!

    --------------------------------------------------------------------------------------------------------------

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\simmonsdm\Desktop\042410-42822-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a18000 PsLoadedModuleList = 0xfffff800`02c55e50
    Debug session time: Sat Apr 24 17:36:11.532 2010 (UTC - 4:00)
    System Uptime: 0 days 0:00:10.467
    Loading Kernel Symbols
    .....................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa8002913748, 0, 0}

    Probably caused by : hardware

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8002913748, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    STACK_TEXT:
    fffff880`02fd56f0 fffff800`02cd2a89 : fffffa80`02913720 fffffa80`01755680 00000000`0000000e 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`02fd5c10 fffff800`02bb4547 : fffffa80`02913720 fffff800`02c2d5f8 fffffa80`01755680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`02fd5c40 fffff800`02b1cb95 : fffff800`02c8f360 fffffa80`02b97868 fffffa80`02b97860 fffffa80`01755680 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`02fd5c80 fffff800`02a97161 : fffff880`01050e00 fffff800`02b1cb70 fffffa80`01755680 fffff8a0`00079ae0 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`02fd5cb0 fffff800`02d2d166 : 18190560`320405d0 fffffa80`01755680 00000000`00000080 fffffa80`016c99e0 : nt!ExpWorkerThread+0x111
    fffff880`02fd5d40 fffff800`02a68486 : fffff880`009e6180 fffffa80`01755680 fffff880`009f0f40 8901e102`c888800c : nt!PspSystemThreadStartup+0x5a
    fffff880`02fd5d80 00000000`00000000 : fffff880`02fd6000 fffff880`02fd0000 fffff880`02fd52c0 00000000`00000000 : nt!KxStartSystemThread+0x16


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

    BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

    Followup: MachineOwner
    ---------

    0: kd> lmvm hardware
    start end module name
    Mini Kernel Dump does not contain unloaded driver list
     
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