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Solved: Major problem, possibly a virus?

Discussion in 'Windows XP' started by zootallures, Mar 7, 2012.

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  1. zootallures

    zootallures Thread Starter

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    Hey,

    Up until about last night my computer seemed to be working relatively fine, when suddenly I opened the Start menu to do something and it froze up. I hit ctrl + alt + del to close explorer.exe and re-run it, but when I tried to close it, it just sat there, so I rebooted my computer. It seemed to be working for a minute after I had rebooted, but I noticed that when I tried to open Google Chrome, I had to double-click twice to get it to open, and once I did open it, and tried to open the Start menu or open a file out of a folder, it'd crash again (in the same way as before). I rebooted and tried using Internet Explorer instead, and it seemed to be working.... so I assumed that Google Chrome was the problem.

    I went to add/remove programs to uninstall and re-install Chrome, but once I attempted to uninstall it, Windows Explorer froze up again and I had to restart. I tried uninstalling something else, just to see if it'd work, and it did.... so I guess it's only Chrome that freezes up my computer when I try to uninstall it?

    As the day went on and I continued messing around trying to figure out what the problem was, it just seemed to get worse and worse. At one point I was in Internet Explorer trying to sign up for an account on here when what seemed like a million IE windows suddenly opened one after another..? They weren't ads, it was just a hundred copies of the same window I already had open. Obviously after this, Windows crashed again and I had to reboot. Now it's to the point that Google Chrome won't even open at all, regardless of how many times I click it. The strange part is that everything else seems to work relatively fine if I start up my computer and don't open Chrome/Internet Explorer... other than that I tried to update SpywareBlaster and the installation file wouldn't open, nor would the installation file for Firefox.

    Another thing I noticed is that I would periodically get a pop-up saying that Windows was running low on virtual memory, even if I had next to nothing open. I hit ctrl + alt + del and checked the "Performance" tab, and the memory was nowhere close to where it'd need to be for Windows to be running low.

    Anyone have any idea what could be causing this? Or is there anything I could to to help get a better idea of what the problem is?

    Thanks in advance
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

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  3. zootallures

    zootallures Thread Starter

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    My bad, haha, should've thought to include all of that in my original post.

    Here you are:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz, x86 Family 15 Model 2 Stepping 9
    Processor Count: 1
    RAM: 503 Mb
    Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
    Hard Drives: C: Total - 131061 MB, Free - 56993 MB; E: Total - 108278 MB, Free - 48880 MB;
    Motherboard: Lite-On Tech., 0888h
    Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

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    Post a Hjt log - to see what is running on your system.

    Hijack this 2.04
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

    Post the uninstall log from Hjt log
    Start HiJackThis.
    Click > Open The Misc Tools Section button.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.
    It will then open in Notepad.
    Copy-and-Paste the uninstall list in the reply box.
     
  5. zootallures

    zootallures Thread Starter

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    Allrighty. Bit of an update as well: I managed to get the Firefox installation file to work, which I had to do because IE6 wasn't formatting my posts correctly, haha. Also Google Chrome opens now (after one double-click), but immediately freezes once it does. I can ctrl + alt + del out of it, though, it's not freezing up my entire computer.

    HijackThis Log:
    Uninstall log:
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

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    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Out of date - although you may not use IE - it is a part of your operating system and needs updating asap.

    Run MalwareBytes and update and scan your Pc.
    Also download.
    SuperAntiSpyware

    Once they are downloaded to your desktop.
    Close all open browser windows.

    MalwareBytes
    Click on the Install icon - allow it to update during the install process.

    Start Malwarebytes Anti-Malware.
    Click on Scanner > then quick scan >then Scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.

    RAM: 503 Mb installed is the minimum that Xp needs.
    Installing more Ram would increase your Pc's performance.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor

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  8. blues_harp28

    blues_harp28 Trusted Advisor

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    I missed your update at the top of your post # 5

    IE 6 is no longer safe to use - install IE 7 asap
    Follow all suggestions in my posts # 6-7
    Let me know when all is done.
     
  9. zootallures

    zootallures Thread Starter

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    Sorry, slightly delayed response. Had to go eat dinner, haha.

    I'm a bit weird about Windows Update because the last time I did it, I started having a problem where, whenever I booted up Windows and logged in, it would just sit there showing my wallpaper but never actually loading anything. I ended up having to go into safe mode and remove the updates before it'd work again. I'll give it another go once I sort this problem out and see what happens, though.

    MBAM log:
    SUPERAntiSpyware log:
    ....*shrug*
     
  10. SilverSurf

    SilverSurf

    Joined:
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    Messages:
    326
    .....Or maybe Internet Explorer 8???


    Regards SilverSurf
     
  11. blues_harp28

    blues_harp28 Trusted Advisor

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    Yes indeed. ;)
     
  12. blues_harp28

    blues_harp28 Trusted Advisor

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    zootallures.
    Your un-install log is not showing any Windows updates.
    They are released once a month and you need to have them installed.
     
  13. zootallures

    zootallures Thread Starter

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    Messages:
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    Update: so I think I've solved this one.... I ran a boot-time scan with Avast last night and it found a couple of viruses. Unfortunately it doesn't automatically save a log file, so I can't post what it found. (n)

    When I logged in after that, Google Chrome was still crashing, and even IE was constantly crashing (nothing initiated the crash, it seemed to just happen randomly). So I tried to uninstall Chrome again, and this time, rather than freezing, it gave me an error saying to close Chrome before attempting to uninstall (which I already had).... so I restarted the computer and tried uninstalling Chrome right away before doing anything else this time. It worked, and so I went on IE and tried to download Firefox. It took a few tries (because it kept randomly crashing), but eventually I got the download finished before IE crashed, installed Firefox and used that to download the Chrome installation file.

    Then the Chrome installation kept getting stuck on "installing Google Chrome" (it would just sit there, "loading" forever), so I went back on Firefox and found a standalone Chrome installation file that didn't need to connect to the internet, restarted, tried that one and finally it worked. I opened the re-installed Chrome and it appeared to be working fine, so I uninstalled Firefox, ran CCleaner + Temp File Cleaner (by OldTimer), restarted the computer, and now everything seems to be working fine.

    I'll make sure to get IE8 and run those Windows updates. Thanks for all the help blues_harp. :D
     
  14. blues_harp28

    blues_harp28 Trusted Advisor

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    Ok - good news, thanks for the update.
     
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