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Solved: Major Problems

Discussion in 'Virus & Other Malware Removal' started by goldielocks, Jan 3, 2006.

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  1. goldielocks

    goldielocks Thread Starter

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    I have XP windows by compaq, first the problem started with the computer starting over and over. Now I cannot get my desktop up. System Recovery does not work and F8 to put it in safe mode with a prompt says that this file is either missing or corrupted <Windows root>\system32\hal.dll and won't let you do nothing more. There is no disk of course. Is this computer trashed now or what?:confused:
     
  2. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    In that Compaq, wouldn't F10 launch System Restore? That will repair the XP and driver installation without affecting your personal data.
     
  3. goldielocks

    goldielocks Thread Starter

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    It will not work, tried it twice and the 2nd time it stopped and said to insert a disk which did not come with it, otherwise it said the computer would be hurt. It seems like the computer does not want to finish what it starts and now it won't do anything.
     
  4. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    You will need to contact HP and request the Full Recovery CD Kit.
     
  5. goldielocks

    goldielocks Thread Starter

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    Well recieved the disks and used them and the machine still will not go to desk top and work.
     
  6. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    What's your Model and Series? Explain the process followed to restore the computer to factory settings.
     
  7. goldielocks

    goldielocks Thread Starter

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    Its a compaq presario s5000cl. When you put the disks in which there are 8 once it gets to the 3rd disk a blue screen comes up saying that it has to stop so it will not damage the computer. Along with this STOP: 0X000000D1 (OXO1C61619, 0X00000002, 0X00000000, 0X01C61619) The computer will not finish installing the software and will also shut down by itself.
     
  8. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    Remove all peripherals from the computer. Only your Mouse, Keyboard and Monitor should be connected to the computer. Also if you added an internal device in the form of a PCI Card, you must also remove that device. The computer should contain only those devices it came with.

    Press F1 during startup to enter the BIOS setup utility. Set Defaults and Exit, Saving the changes. Retry the Recovey process
     
  9. goldielocks

    goldielocks Thread Starter

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    I will try it
     
  10. goldielocks

    goldielocks Thread Starter

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    tried it and still a no go. system recovery environment incomplete
     
  11. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    I got some of this from HP. Since you have received the full recovery CDs, you may need to remove all partitions from the hard drive. Then create a Primary Dos Partition, which in turn must be made Active, then Format.

    The instructions at HP is to recover the hard drive when a new hard drive is installed. It will be the same as if the hard drive is repartitioned and formatted.

    Insert the first disc of the recovery disc set into the CD or DVD drive.

    Restart the PC and click the first recovery introduction screen.

    On the main recovery screen, click Advanced Options, then select Exit to DOS from the drop-down menu.

    At this point you will need to follow instructions to remove all partitions from the hard drive first.

    At a command prompt, type fdisk, and then press Enter.

    The first screen you will see will ask you - Do you wish to enable large disk support?

    Press Y and then press Enter. This will enable the FAT32 file system

    After you press Enter, the following fdisk Options menu is displayed:

    1. Create DOS partition or Logical DOS Drive
    2, Set active partition
    3. Delete partition or Logical DOS Drive
    4. Display partition information
    5, Change current fixed disk drive

    **Note** that the 5th option is available only if you have two physical hard disks in the computer.

    Press 3 to select the Delete partition or Logical DOS Drive menu option, and then press Enter.

    After you press Enter, the following fdisk Options menu is displayed:

    1. Delete Primary DOS Partition
    2. Delete Extended DOS Partition
    3. Delete Logical DOS Drive(s) in the Extended DOS Partition
    4. Delete Non-DOS Partition

    Press 3 to select Delete Logical DOS Drive(s) in the Extended DOS Partition menu option, and then press Enter.
    After you press Enter, you will get the following sentence: What
    drive do you want to delete. Press Z and then press Enter. **Note** Z represents the drive letter that corresponds with your logical drive

    The next sentence states Enter Volume Label. If your partition doesn?t have a volume label then leave this blank and press Enter, if it does then type it in and then press Enter.

    The next sentence states Are you sure (Y/N). Press Y and then press Enter.

    Press ESC twice to get back to the main fdisk menu.

    Press 3 to select the Delete partition or Logical DOS Drive menu option, and then press Enter

    Press 2 to select Delete Extended DOS Partition menu option, and then press Enter.

    After you press Enter, you will get the following sentence: Do you wish to continue (Y/N). Press Y and then press Enter.

    Press ESC to get back to the main fdisk menu.

    Press 3 to select the Delete partition or Logical DOS Drive menu option, and then press Enter.

    Press 1 to select Delete Primary DOS Partition Press Y and then press Enter.

    After you press Enter, you will get the following sentence: What primary partition do you want to delete..?). Press 1 and then press Enter.

    The next sentence states Enter Volume Label. If your partition doesnt have a volume label then leave this blank and press Enter, if it does then type it in and then press Enter. (It has no label, press Enter)

    The next sentence states Are you sure (Y/N). Press Y and then press Enter.

    Press ESC to get to the main fdisk menu

    Press 4 to Delete Non-DOS Partition

    You are now ready to create your partition or partitions.

    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    .

    Restart the PC with the first disc of the recovery disc set into the CD or DVD drive and click the first recovery introduction screen.

    On the main recovery screen, click Advanced Options, then select Exit to DOS from the drop-down menu.

    Type FDISK at the prompt and press Enter.

    Press the Y, key if Y is not already entered, and press Enter to enable large disk support. Press Y again if a screen comes up asking for large NTFS support.

    Press the 1 key, if it is not already entered, and press Enter to create the DOS partition or logical DOS drive.

    Press the 1 key, if it is not already entered, and press Enter to create a primary DOS partition.

    The PC begins to verify the hard drive integrity.

    If the hard drive does not appear in the list, turn the computer off, verify the jumper settings for the hard drive and the cable connections to the drive and to the motherboard, and restart again from above.

    Press the Y key, if not already entered, and press Enter to use the maximum available size for the primary DOS partition and make the partition active.

    The system continues verifying the drive integrity.

    Press Esc to restart your system so that the changes take effect.

    After restarting, you will need to format the hard drive.

    Turn off the PC and wait approximately five seconds before continuing to the next section.

    Installing the original files from the recovery disc

    Perform the following steps to restore the original files to the new hard disk drive.

    Place the first recovery disc in the top CD or DVD drive and turn on the PC.

    The recovery process formats the hard drive. This takes approximately 20 to 30 minutes.

    The Recovery screen appears. Follow the directions on each screen to recover the hard drive. The recovery process may take a long time to complete, over an hour.

    Stay near the PC while the recovery process runs. If there are more than two recovery discs, you will need to remove and insert discs when prompted.

    When the recovery process is finished, remove the disc(s) and answer any questions on any screens that appear. Read all screens carefully.
    Restart the PC when prompted.

    Again Windows setup can take a long time. Be patient while setup completes.

    After the System Recovery is complete, refer to the following HP support document for more important things that need to be done:

    http://h10025.www1.hp.com/ewfrf/wc/...lang=en&cc=us&docname=c00276693#c00276693_doc


    I have tried to explain the above the process to my best believe however, this is something I do behind a computer and there may be variants not included herein. The goal is to remove all partitions from the hard drive, including the NOn DOS partition, then repartition and format. According to HP, the recovery CDs are suitable for this process.

    Best wishes!
     
  12. goldielocks

    goldielocks Thread Starter

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    Thanks for all your help.
     
  13. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    (y) You are Welcome!

    Keep me posted on any progress. :)
     
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