hi, well there was a reg clean and a reg defrag run on this laptop and some programs removed with prompts ignored. i have run malwarebytes, superantispyware free and it has come back clean. apps and windows hang a little, performance is slower and some apps freeze were they didn't before. this has been tolerated for about a month, looking for assistance. i do have os disc and driver/app recovery disc but have not initiated repair, would really appreciate any help / suggestions. thank you for your time.