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Solved: Memcheck.exe error (Acer Travelmate 2480)

Discussion in 'Windows XP' started by buggles, Oct 29, 2007.

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  1. buggles

    buggles Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    7
    Hi there

    Awesome site! Glad I signed up.
    Please help. I have a problem and am really struggling to solve it. I have noticed from this site many have had the same problem but I have been wary of using the solutions suggested as the problem, although the same, has been encountered on a different model machine to mine.

    I have an ACER Travelmate 2480 and am receiving the MemCheck.exe error messages on startup. I have discovered through reading various posts that it is to do with the Empowering Technology startup items preloaded on an Acer. I have also noticed many posts have included a Highjackthis log - so I have provided one for my machine. Please have a look through it and let me know how I can solve this. I'm sure if I disabled the startup entries for Empowering Technology it would solve it but I don't want to do that - I want the error fixed. I am not sure how this happened. I shut my laptop down yesterday in a rush - Microsoft Word was still open - and when I started up again I began receiving the error messages. Here is my log file

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:29:50 AM, on 2007/10/29
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
    C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
    C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\McAfee\Managed VirusScan\Agent\myagttry.exe
    C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
    C:\Program Files\Plaxo\2.13.0.12\PlaxoHelper.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\igfxext.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe
    C:\DOCUME~1\ERNIEG~1\LOCALS~1\Temp\RtkBtMnt.exe
    C:\Program Files\Borland\InterBase\bin\ibguard.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe
    C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Borland\InterBase\bin\ibserver.exe
    C:\WINDOWS\system32\wbem\unsecapp.exe
    C:\PROGRA~1\McAfee\MANAGE~1\VScan\McShield.exe
    C:\WINDOWS\system32\wbem\wmiapsrv.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
    C:\WINDOWS\system32\notepad.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://runonce.msn.com/?v=msgrv75
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.za.acer.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.za.acer.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://en.za.acer.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.bortech.ac.za:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = htt://its.bortech.ac.za/itsv12,localhost,127.0.0.1
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
    O2 - BHO: dsWebAllowBHO Class - {2F85D76C-0569-466F-A488-493E6BD0E955} - C:\Program Files\Windows Desktop Search\dsWebAllow.dll
    O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\WINDOWS\system32\eDStoolbar.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O4 - HKLM\..\Run: [LaunchApp] Alaunch
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [ntiMUI] C:\Program Files\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe 0
    O4 - HKLM\..\Run: [Acer ePresentation HPD] C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
    O4 - HKLM\..\Run: [AdslTaskBar] rundll32.exe stmctrl.dll,TaskBar
    O4 - HKLM\..\Run: [MVS Splash] C:\Program Files\McAfee\Managed VirusScan\Agent\Splash.exe
    O4 - HKLM\..\Run: [McAfee Managed Services Tray] "C:\Program Files\McAfee\Managed VirusScan\Agent\myagttry.exe"
    O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Boot] C:\Acer\Empowering Technology\ePower\Boot.exe
    O4 - HKLM\..\Run: [ePower_DMC] C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
    O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.13.0.12\PlaxoHelper.exe -a
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - Global Startup: Acer Empowering Technology.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{77CC6D7F-0AE9-4B68-A26C-925E3217D1B8}: NameServer = 196.24.16.10,196.21.113.250
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Memory Check Service (AcerMemUsageCheckService) - Acer Inc. - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: InterBase Guardian (InterBaseGuardian) - Inprise Corporation - C:\Program Files\Borland\InterBase\bin\ibguard.exe
    O23 - Service: InterBase Server (InterBaseServer) - Inprise Corporation - C:\Program Files\Borland\InterBase\bin\ibserver.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McShield - McAfee, Inc. - C:\PROGRA~1\McAfee\MANAGE~1\VScan\McShield.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Virus and Spyware Protection Service (myAgtSvc) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    --
    End of file - 9178 bytes
     
  2. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Greetings buggles .. Welcome To TSG

    Is This The Complete Error Message ..

    Start > Run > eventvwr.msc > Copy and paste some of the recent errors[Red]
     
  3. buggles

    buggles Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    7
    Thanks for the speedy response :)

    Here is the error message I get each time I start up. I know it has something to do with Acer Empowerment Technology

    Application popup: MemCheck.exe - Common Language Runtime Debugging Services : Application has generated an exception that could not be handled.

    Process id=0x524 (1316), Thread id=0x530 (1328).

    Click OK to terminate the application.
    Click CANCEL to debug the application.
     
  4. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Start > Run > Msconfig > Startup Tab > Uncheck Anything Related to "MemCheck.exe"
     
  5. buggles

    buggles Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    7
    Howdy

    Thank you so much for the help. It seems to have rectified itself which I'm very happy about. I had McAfee Anti virus installed which I received as a free 'gift' from my ISP. I have always trusted AVG and thought I would re-install that today after first uninstalling McAfee - which I have just done. Rebooted after deleting McAfee- and no error messages. It must have been related to that. Once again thanks for the speedy response and maybe someone will gain some help from these posts should they have the same problems. I'll definitely stay with you guys. Am very impressed :)
     
  6. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Glad We Could help

    You can use The "Thread Tools" at the Top to Mark it "Solved"
     
  7. cheanmei

    cheanmei

    Joined:
    Aug 10, 2008
    Messages:
    1
    Hi there,

    I've had the same problem. My computer displays:

    Memcheck,exe - Common Runtime Language Debugging Services.
    Application has generated an exception that could not be handled.
    Process id=0x148(328), Thread id=0x160(352).
    Click OK to terminate the application.
    Click CANCEL to debug the application.

    When I went into Msconfig and onto the Startup tab, I couldn't find anything related to memcheck. exe.

    Help!
     
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