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Solved: Microsoft locked me out of my Hotmail account

Discussion in 'Web & Email' started by cat7, Jan 1, 2013.

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  1. cat7

    cat7 Thread Starter

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    Jan 1, 2013
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    Microsoft in Redmond, Washington, locked me out of my Hotmail email account, claiming someone has hacked into it and I need to prove to them that I am the real owner of that account. After filling out the forms they sent to me, requiring subject line detail of recent emails and recent email addresses of people I wrote, they sent me another email to my new Outlook account stating that they have given me back access to my old Hotmail account.

    Now, how do I get that valuable information I had in my old Hotmail account and where is it? It is not in my new Outlook email account. I use Windows XP operating system.

    Thank you,

    cat7
     
  2. TerryNet

    TerryNet Moderator

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    Terry
    The obvious answer is to login to your old Hotmail account. But, I'm guessing you missed giving us some other detail.
     
  3. HerFavCereal

    HerFavCereal

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    Dec 10, 2012
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    If you can't find your emails when you log in to your hotmail, I would suggest contacting Microsoft to ensure nothing was deleted.

    -HerFavCereal

    "Microsoft in Redmond, Washington, locked me out of my Hotmail email account, claiming someone has hacked into it and I need to prove to them that I am the real owner of that account. After filling out the forms they sent to me, requiring subject line detail of recent emails and recent email addresses of people I wrote, they sent me another email to my new Outlook account stating that they have given me back access to my old Hotmail account.

    Now, how do I get that valuable information I had in my old Hotmail account and where is it? It is not in my new Outlook email account. I use Windows XP operating system.

    Thank you,

    cat7"
     
  4. cat7

    cat7 Thread Starter

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    cat7 response:
    Thank you, HerFavCereal,

    Microsoft finally released my old, valuable information back to me, had me open several accounts, increase my security, submit a telephone number and change my password, assuring me that these changes would allow me easier access if my account was hacked in the future.
     
  5. cat7

    cat7 Thread Starter

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    Jan 1, 2013
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    cat7 response:

    I did the "obvious" before I searched this forum for help. Microsoft had not released my old Hotmail account back to me, but sent the third email stating I had convinced them I'm the real owner, denying me access when my first 2 responses were not detailed enough, then released my information later that day. I am now transferring a lot of that very valuable information into new folders. I did not realize what a problem denying me access for several days to my Hotmail account would cause.

    Sorry TerryNet, for the delay of my response. I had to do some serious catching up deadline work caused by being locked out of my Hotmail account.
     
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