Solved: Microsoft locked me out of my Hotmail account

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cat7

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Microsoft in Redmond, Washington, locked me out of my Hotmail email account, claiming someone has hacked into it and I need to prove to them that I am the real owner of that account. After filling out the forms they sent to me, requiring subject line detail of recent emails and recent email addresses of people I wrote, they sent me another email to my new Outlook account stating that they have given me back access to my old Hotmail account.

Now, how do I get that valuable information I had in my old Hotmail account and where is it? It is not in my new Outlook email account. I use Windows XP operating system.

Thank you,

cat7
 

TerryNet

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... stating that they have given me back access to my old Hotmail account.

Now, how do I get that valuable information I had in my old Hotmail account ...
The obvious answer is to login to your old Hotmail account. But, I'm guessing you missed giving us some other detail.
 
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If you can't find your emails when you log in to your hotmail, I would suggest contacting Microsoft to ensure nothing was deleted.

-HerFavCereal

"Microsoft in Redmond, Washington, locked me out of my Hotmail email account, claiming someone has hacked into it and I need to prove to them that I am the real owner of that account. After filling out the forms they sent to me, requiring subject line detail of recent emails and recent email addresses of people I wrote, they sent me another email to my new Outlook account stating that they have given me back access to my old Hotmail account.

Now, how do I get that valuable information I had in my old Hotmail account and where is it? It is not in my new Outlook email account. I use Windows XP operating system.

Thank you,

cat7"
 

cat7

Thread Starter
Joined
Jan 1, 2013
Messages
3
If you can't find your emails when you log in to your hotmail, I would suggest contacting Microsoft to ensure nothing was deleted.

-HerFavCereal

"Microsoft in Redmond, Washington, locked me out of my Hotmail email account, claiming someone has hacked into it and I need to prove to them that I am the real owner of that account. After filling out the forms they sent to me, requiring subject line detail of recent emails and recent email addresses of people I wrote, they sent me another email to my new Outlook account stating that they have given me back access to my old Hotmail account.

Now, how do I get that valuable information I had in my old Hotmail account and where is it? It is not in my new Outlook email account. I use Windows XP operating system.

Thank you,

cat7"
cat7 response:
Thank you, HerFavCereal,

Microsoft finally released my old, valuable information back to me, had me open several accounts, increase my security, submit a telephone number and change my password, assuring me that these changes would allow me easier access if my account was hacked in the future.
 

cat7

Thread Starter
Joined
Jan 1, 2013
Messages
3
The obvious answer is to login to your old Hotmail account. But, I'm guessing you missed giving us some other detail.

cat7 response:

I did the "obvious" before I searched this forum for help. Microsoft had not released my old Hotmail account back to me, but sent the third email stating I had convinced them I'm the real owner, denying me access when my first 2 responses were not detailed enough, then released my information later that day. I am now transferring a lot of that very valuable information into new folders. I did not realize what a problem denying me access for several days to my Hotmail account would cause.

Sorry TerryNet, for the delay of my response. I had to do some serious catching up deadline work caused by being locked out of my Hotmail account.
 
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