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Solved: Microsoft Office 2003 Word problem

Discussion in 'Business Applications' started by bellisimo, Jul 7, 2010.

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  1. bellisimo

    bellisimo Thread Starter

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    I'm having a strange problem with Microsoft Word 2003 SP3.

    It only happens on new docs. I'm a writer and when I open ongoing projects in Word everything is fine, but when I open a new doc. my Page Setup doesn't work. If I set it to have 1" of space top, bottom and sides, it doesn't work on the top. My first line starts at the very top of the page.

    Also, the ruler up the left side should be dark where that top inch of space should be, but it isn't because it's not working. I discovered a temporary fix in Page Setup by setting the top space to be 2" and the sides and bottom to be 1". However, even doing this I don't get the dark inch or so at the top of my left margin ruler.

    I did a repair in ADD Remove Programs but it didn't change anything. It might be a corruption in Word because I have the same Office 2003, SP3 on my laptop and I've compared all the settings on both computers and they appear to be identical.

    Has anyone here run into this problem, and do you think uninstalling and reinstalling Office might solve the problem?

    Thanks in advance.
     
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  3. EAFiedler

    EAFiedler Moderator

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    Hi bellisimo

    With Word 2003 closed, do a Search for Normal.dot and rename it Normal.dot.old

    Start Word 2003, Word will create a new Normal.dot file.


    Let us know if that makes a difference or not.
     
  4. bellisimo

    bellisimo Thread Starter

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    Thanks EAFiedler,

    I tried it two ways and didn't have any success in finding it. The message I got was that it was hidden or password protected and was inaccessible. It's 2 a.m. so I'll try again in the morning as adminstrator, which I realize I should have done in the first place.

    I'll let you know if it works.

    Thanks very much.
     
  5. EAFiedler

    EAFiedler Moderator

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    We'll be here. :)

    Make sure you have Show Hidden Files and Folders enabled.


    Windows XP:
    Open My Computer,
    Tools > Folder Options > View tab,
    • under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
    • Remove the check mark for Hide Extensions for known file types.
    Apply, OK to save and close.​
     
  6. DaveA

    DaveA David Trusted Advisor

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    Post a screen shot of what you have?

    Drag your cursor to the top edge of the paper, and when it turns to a double arrow click it.
     
  7. bellisimo

    bellisimo Thread Starter

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    Hi EAFiedler,

    Okay, I've tried again as per your instructions and I'm still getting a message that says the file is inaccessible. I had taken out the checkmarks you referred to. I then went into Microsoft Office in my Program files and couldn't find the Normal.dot file there either. Is there a way to find it in the registry if I do a Run and Regedit?

    Thanks again.
     
  8. bellisimo

    bellisimo Thread Starter

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    Hi DaveA,

    Thank you. It worked. Problem solved. I never would have figured that out in a million years, though I don't expect to live that long:)

    Thanks a lot.
     
  9. bellisimo

    bellisimo Thread Starter

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    Thanks again EAFiedler,

    The little trick DaveA suggested solved the problem. Thanks for your patience and the time you took to help me with this problem.
     
  10. EAFiedler

    EAFiedler Moderator

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    Seems I was over thinking this one. :) Good job DaveA
     
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