Solved: Microsoft Office 2010

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scheduler

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Jan 12, 2013
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I have an ACER laptop (2 years old) using windows7, came with a preloaded trial of Microsoft Office. Never used this as I purchased Office Home and Student 2010, downloaded ok. Any word docs i create or are sent as attachments on email are ok under my user name and was the same for my wifes usrname. somewhere along the line its gone wrong as any that my wife recieves as email attachments under her user name don't show the word symbol on the icon, says its a DOCX but will not open. She cannot create word docs or excel. If she forwards her emails to me then they are all ok.
 

scheduler

Thread Starter
Joined
Jan 12, 2013
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2
has she installed any new programs and perhaps change the association of the word and excel files - like another office suite

if you goto file manager and look at an excel or word document - does it have the word/excel icon next to it

I would reassociate the file extension to the program
have a read here
http://windows.microsoft.com/en-GB/windows-vista/Change-which-programs-Windows-uses-by-default
Yes, that's worked thank you. I had got that far before and the extensions were showing as DOC and DOCX (uppercase not lowercase) with Microsoft client handler showing. this time I changed it to word Pad, checked that that had taken and then changed it back to Microsoft client handler, all ok, thank you
 
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