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Solved: Microsoft Outlook problem

Discussion in 'All Other Software' started by 24giovanni, Jun 7, 2005.

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  1. 24giovanni

    24giovanni Banned Thread Starter

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    I get the attached error when trying to access outlook. When I click on Ok out look closes. I tried to remove it using add/remove method and then re-installing microsoft office 2000 but I am still getting the error. Can someone please help me out. I appreciate any help.
     

    Attached Files:

  2. EAFiedler

    EAFiedler Moderator

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    Hi 24giovanni

    What operating system and version of Internet Explorer are you using?

    Does Outlook Express work OK?

    Let us know.
     
  3. 24giovanni

    24giovanni Banned Thread Starter

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    win 98se using ie 6.0.2800.1106ic
     
  4. EAFiedler

    EAFiedler Moderator

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    Anything on Outlook Express?
    Any problems?
     
  5. 24giovanni

    24giovanni Banned Thread Starter

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    no, express works fine.
     
  6. EAFiedler

    EAFiedler Moderator

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    What happens when you try starting Outlook 2000 using this command line:
    Start > Run
    key in, or copy and paste:
    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Verify this is the proper path for Outlook.exe

    Also check in Task Manager before running this command and ensure there are no other instances of Outlook.exe running, if there are, End Task on them first.

    How to use additional command-line switches that are not included in Outlook 2000
     
  7. 24giovanni

    24giovanni Banned Thread Starter

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    I found this doing a google search "Outlook uses some of the files that
    Outlook Express uses and this broke Outlook. To fix this manually
    unistall Outlook Express. See MS KB263837 for instructions on how to
    do this. Uninstall Outlook. After this is uninstalled you need to
    reinstall Outlook Express and then reinstall Outlook. This will allow
    Outlook to function again. This works and is a known issue as
    described on MS Knowledge Base." Should I do this as well? I have a system restore CD but I am unsure how to just re-install just outlook express. Would you know how?
     
  8. 24giovanni

    24giovanni Banned Thread Starter

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    I typed that in start>run and I get the same results. Click ok on the error and outlook closes.
     
  9. EAFiedler

    EAFiedler Moderator

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    Exactly, what I am finding.


    Try uninstalling Microsoft Office 2000 then reinstalling Outlook Express using the method below:
    Yes, this will work for Windows 98.

    Reinstall Internet Explorer using this method (works for Windows versions prior to XP Service Pack 2): Edit the registry and install Internet Explorer 6:
    How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
    You can download the full Internet Explorer installation file here:
    http://mirror.aarnet.edu.au/pub/microsoft/patches/internet-explorer/6.0sp1/ie60sp1.exe
    Then go offline, edit the Registry, close down all programs-including the Firewall and antivirus programs and reinstall Internet Explorer.

    If you do reinstall Internet Explorer/Outlook Express, backup your messages and Address Book from Outlook Express (just in case).

    Let us know what happens.
     
  10. 24giovanni

    24giovanni Banned Thread Starter

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    EA, I found the entry in reg editor there are 2 with that entry. One is a restore. I assume it's the other entry. The question I have is what value data needs to be changed from 1 to 0? Under value section, Listed is clone user 0x00000001 (1), dontask 0x00000002 (2),
    isinstalled 0x00000000 (0)
     
  11. EAFiedler

    EAFiedler Moderator

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    IsInstalled

    It appears as if Outlook Express is already showing it to be uninstalled.

    Check the other Registry key to see if it too has changed.

    If you have not already uninstalled Microsoft Office, you could try changing that value to 1 to see if Outlook 2000 gives you the same error message.
     
  12. 24giovanni

    24giovanni Banned Thread Starter

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    I didn't have to do anything to registry. I just went into add/remove progs. Deleted outlook express, removed office, then went back to add/remove, selected windows setup and reinstalled OE, reinstalled office and all is well. Thanks a bunch for your help. I appreciate it.
     
  13. EAFiedler

    EAFiedler Moderator

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    Glad it was the easiest route that worked! :D

    Thanks for posting back! (y)

    You can mark your thread solved using the Thread Tools drop down menu at the top of the page.
     
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