Solved: Microsoft Visual C++ Runtime Library Runtime Error, Can't open Internet Explorer.

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photo4poster

Thread Starter
Joined
Sep 20, 2005
Messages
2
Dear Ladies and Gentlemen,

During running Internet Explorer, when I try to open a new window of it or some other program, that demand Internet Explorer participation, from Internet Explorer icon on Task Bar or from Start menu - I get aware message:

"Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files\Internet Explorer\iexplore.exe
This application has requested the Runtime to terminate it in an usual way. Please contact the application's support team for more information."

When I close the message, the existing Internet window stay working. More than it, it is possible to open a new Internet window from existing one by File-New-Window menu.
When I did restore to previous points which were without the event, I get possibility to open Internet Explorer by any ways, that mean it is work correctly, but during short time of computer working after the restore, the previous problem come back and just the same as it was before restore.
I did cleaning both by Spybot S&D and Ad-Aware Se Personal, I have Norton Internet Security and Windows Auto Update.
I had read the FAQ here.
Bellow is HiJackThis logfile taked after following process: restore-correct working-error appearing-cleaning by both Spybot and Ad-Aware:

Logfile of HijackThis v1.99.1
Scan saved at 04:58:36, on 19/Sep/05
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
F:\PROGRAMS\UPSmart Server\UPServ.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
F:\PROGRAMS\UPSmart Server\UPSmart.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb06.exe
C:\WINDOWS\system32\gsicon.exe
C:\WINDOWS\system32\dslagent.exe
C:\Program Files\Logitech\ImageStudio\LogiTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
F:\PROGRAMS\Desktop Calendar\Desktop Calendar.exe
C:\WINDOWS\system32\RUNDLL32.EXE
F:\PROGRAMS\Phone\Skype.exe
C:\Program Files\Logitech\ImageStudio\LowLight.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
F:\PROGRAMS\WordWeb\wweb32.exe
C:\Program Files\Advanced Clock\aclock.exe
C:\Documents and Settings\A\Start Menu\Programs\Blaiz Enterprises\Accessories\Chimer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
F:\PROGRAMS\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.2day.co.il/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRAMS\Spybot Search&Destroy v1.3\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: IEHelperObj Class - {6754A456-BAD9-11D4-93D3-00B0D03A2F91} - C:\PROGRA~1\ODIGO\BIN\OdigoBHO.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\SMax4.exe" /tray
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb06.exe
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Desktop Calendar] F:\PROGRAMS\Desktop Calendar\Desktop Calendar.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [Skype] "F:\PROGRAMS\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: WordWeb.lnk = F:\PROGRAMS\WordWeb\wweb32.exe
O4 - Startup: Advanced Clock.lnk = C:\Program Files\Advanced Clock\aclock.exe
O4 - Startup: Chimer.LNK = C:\Documents and Settings\A\Start Menu\Programs\Blaiz Enterprises\Accessories\Chimer.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Advanced Clock.lnk = F:\PROGRAMS\Advanced Clock 5.1\Advanced Clock\aclock.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - F:\ICQ\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - F:\ICQ\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: DigiChat Applet - http://host7.digichat.com/DigiChat/DigiClasses/Client_IE.cab
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/win/djvuplugin/en_US/DjVuControl_en_US.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\Documents and Settings\A\Local Settings\Temp\EI40_\msxml4.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://camserv.base.1plus1.net/AxisCamControl.ocx
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F59AB0C4-3443-4551-A78F-C101F9DE0215} (LauncherV1 Class) - http://irc.tapuz.co.il/sp/launcher.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2BB90252-25AE-43D1-8AA9-E87B35593E8D}: NameServer = 192.114.47.4 192.114.47.52
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: UPSmart - Unknown owner - F:\PROGRAMS\UPSmart Server\UPServ.exe

I tried to find some strict decision on the problem by searching on WWW, but all advices that were find there are very specific and do not carry a some overall resolving for the problem (may be exception is the mention on usefullness of deleting Google searching bar).
Microsoft itself in the same case for Microsoft Windows Millennium Edition in article ""Runtime Error. Abnormal Program Termination." Error Message Appears When Connecting to the Internet" ( Article ID : 316512, Last Review : September 28, 2004, Revision : 1.0), describe the reason for the problem as AOL depending and advice to reinstall an AOL program, but I did not understand it.
I hope that there is someone who will able to help me to fix the problem.

With Best Regards, Vladislav.
 

Cheeseball81

Retired Moderator
Joined
Mar 3, 2004
Messages
84,315
Welcome to TSG! :)

There is very little to clean up in your log, but we will get to that.

The first thing I'd like you to try is disabling the Google Toolbar.
That might stop the error for you.

Let me know how that goes. (y)
 

photo4poster

Thread Starter
Joined
Sep 20, 2005
Messages
2
Dear Cheeseball81!

WOW! Your guidance working perfectly!!!
I was need to get my computer to reference restore point (where Internet Explorer is working correctly just in first several moments) and, without opening the Internet Explorer, by Start - Control Panel - Internet Options - Programs - Manage Add-ons menues had Disabled the Google Toolbar Helper. After than I restart my computer and after opening Internet Explorer, I also turned off the "Google" at Toolbar itself of Browser by clicking right buttom of mouse and choosing suitable options in the apeared window. And now all is working correctly!!!
More than it, it is also fiixed other and enough aged problem at my computer: I have default English language, and also addition Hebrew and Russian languages. But in some chat's applications, as well as in Google Seach site it was not possible to write at any other language beside of English one into search window (though in the same window of Google Toolbar it was possible to write by all three languages). And now I able to use all my languages in any applications!!!
Thank you Very Much for your Kind and Frank Soul, that it is very rare and seldom in our savage time. From your skills, you worth of to be Technical Vice President of Microsoft corporation.

With Best Regards,
Vladislav.
 

Cheeseball81

Retired Moderator
Joined
Mar 3, 2004
Messages
84,315
You're welcome :) I'm glad it worked for you.

As for your log, like I said there was little to clean up.

If you still wanna proceed with that...

With IE closed, run Hijack This again.
Put a checkmark on these entries and hit "fix checked":

O2 - BHO: IEHelperObj Class - {6754A456-BAD9-11D4-93D3-00B0D03A2F91} - C:\PROGRA~1\ODIGO\BIN\OdigoBHO.dll (file missing)

Reboot.

I also noticed in your log, you are using an outdated version of SpyBot.
Upgrade to version 1.4: http://www.majorgeeks.com/download2471.html

If everything else is well, you can mark your thread "Solved" from the Thread Tools drop down menu.
 
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