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Solved: Microsoft Windows Installer fails to run

Discussion in 'Windows XP' started by Thanar, Apr 26, 2008.

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  1. Thanar

    Thanar Thread Starter

    Joined:
    Apr 26, 2008
    Messages:
    3
    I have a Pentium 4 w 2GB ram, running Windows XP Home Edition, Version 2002, SP2.

    For the past year or so I have been unable to install anything with the Microsoft Windows Installer (msiexec.exe). When I try to install any .msi file, it fails after putting up an alert window that says "Preparing to install..." for ~1/20th of a second.

    When I try to start the Windows Installer manually from the Services list, I get the following error: Could not start the Windows Installer service on Local Computer. Error 1067: The process terminated unexpectedly.

    I have tried many things to fix the problem, based on what others with similar problems have tried, including uninstalling and reinstalling the Windows Installer 3.1 (Version 2) using the WindowsInstaller-KB893803-v2-x86.exe file, checking that the image path is correct in the registry, etc.

    Most recently I uninstalled the Windows XP Service Pack 2, and reinstalled it. Neither made any difference. I'm now faced with 80 or so Automatic Updates which fail to install, and I can't even tell if I'm making progress after each reboot.

    I am really at my wits end with this, having spent many hours trying to get things to work. It is getting kind of urgent now, as I need to install some programs to get certain work done that has been delayed.

    Any help would be much appreciated!
     
  2. Thanar

    Thanar Thread Starter

    Joined:
    Apr 26, 2008
    Messages:
    3
    I have managed to get all but 2 of the 81 Windows Updates to work. The following two still won't install:

    Installing Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB936181) (update 1 of 2)... failed!
    Installing Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366) (update 2 of 2)...

    Here is a HijackThis log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:23:11 PM, on 4/26/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Hewlett-Packard\Toolbox\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\WINDOWS\system32\AvidSDMService.exe
    C:\Program Files\Digidesign\Drivers\MMERefresh.exe
    C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\Fr. Terry\Desktop\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 122.153.119.194:3128
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [StatusClient 2.5] C:\Program Files\Hewlett-Packard\Toolbox\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
    O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\IGN\Download Manager\DLM.exe /windowsstart /startifwork
    O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: ActiveGS.cab - http://www.virtualapple.org/activegs.cab
    O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/common/asusTek_sys_ctrl.cab
    O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.2.100.cab
    O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
    O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/securelogin-devel.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Avid SDM Service (AvidSDMService) - Avid Technology, Inc. - C:\WINDOWS\system32\AvidSDMService.exe
    O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
    O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
    O23 - Service: Hotspot Shield Service (HotspotShieldService) - Unknown owner - C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    --
    End of file - 7103 bytes
     
  3. Thanar

    Thanar Thread Starter

    Joined:
    Apr 26, 2008
    Messages:
    3
    After using eventvwr.msc to inspect the logs, I discovered that the Microsoft Installer failed shortly after I installed AppLocale. MSIEXEC was being run localized to the Japanese language by Applocale! I then tracked down the following registry fix:

    One of the possible reasons for such incorrect behaviour of Windows Installer is installed AppLocale. To fix it execute this reg file (copy-paste to notepad and save as unicode .reg):

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Custom\MSIEXEC.EXE]
     
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