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Solved: microsoft word locked document

Discussion in 'Business Applications' started by cdandlp, Feb 18, 2003.

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  1. cdandlp

    cdandlp Thread Starter

    Joined:
    Feb 18, 2003
    Messages:
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    Please help, we are renting a Dell computer from Rainbow Rental and it has all the latest bells and whistles the only problem we have is when we type a document in Microsoft word 98 and save that document and close-the next time we want to open the document we get a message saying the document is locked by another user 'Rainbow Rental' open as a read-only document or notify when document is not in use--and when we push the read-only button the window closes. Does microsoft word need to be re-installed. We also get a "normal.dot" template message as well. This is very frustrating because we have kids who do papers for school and unless they print print right then and there they can never get the document opended again. Please help us!

    Thanks
     
  2. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
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    First Name:
    Anne
    Call Rainbow and tell them their PC is a piece of junk. Actually, it's not the PC, but the software is poorly install and should have been tested.

    Try Word troubleshooting, which CANNOT hurt:

    www.theofficeexperts.com/word.htm
     
  3. cdandlp

    cdandlp Thread Starter

    Joined:
    Feb 18, 2003
    Messages:
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    Thank you- I will give Rainbow Rental today. I will also try the link you suggested. It feels great to finally get an answer!!
     
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