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(Solved) microsoft word sr1

Discussion in 'Business Applications' started by dfspring, Sep 13, 2003.

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  1. dfspring

    dfspring Thread Starter

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    Can someone please tell me how to correct the problem with the office update feature. It will not scan for updates, it saids it cannot open the page and this number is on the end of it FX010404541033. I tried to uninstall microsoft word but it will not let me. Can someone please help me to figure this out?
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
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    Hiya

    Found this in the newsgroups:

    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&th=813c9b7bff6316ed&rnum=4

    Regards

    eddie
     
  3. dfspring

    dfspring Thread Starter

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    tried looking for both files, can't locate them. Is there away that I can uninstall the update that did this in the first place and if so do you know which one. The window cleaner, I can't detect which one for office xp.
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

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    Okay

    Which version of Office are you running, and the version of Windows?

    This is for Office 2000:

    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&th=c24c9a48b502bdb6&rnum=3

    eddie
     
  5. dfspring

    dfspring Thread Starter

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    I'm running office xp.
     
  6. dfspring

    dfspring Thread Starter

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    and windows xp
     
  7. Joycie

    Joycie

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    Sep 17, 2003
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    Bill S. graciously emailed me this fix that worked for me.
    Joycie

    THE "FIX" I just got off the phone with Microsoft to fix these same problems
    described above.

    They had me first delete all keys called "patches". Regedit procedure
    was to make a backup copy of the registry then use Find "Keys" (Values
    and Data deselected), "Match whole string only" for "Patches". I
    deleted each instance (I think there were three).

    I then was able to go into the Office Update site and it would
    recognize the need for 5 patches. It downloaded them and installed but
    the installation failed. The MS tech said "that was normal because I
    already had those patches installed." I reran Office Update and it
    said I still needed those five patches.

    The MS tech said just ignore those five patches and I would have to
    live with it.

    I then went into Add/Remove and was able now to remove MS Office
    completely.

    I reinstalled from the CD successfully and was able to load SP1, SP2
    and then the five troublesome patches successfully.
    THANK BILL BARRETT FOR THE FIX "THANKS BILL" Bill S.
     
  8. dfspring

    dfspring Thread Starter

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  9. eddie5659

    eddie5659 Moderator Malware Specialist

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    Messages:
    35,688
    Thats good to see that its all working again, and thanks for posting how it was done :)

    I'll mark this solved :)

    eddie
     
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