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Solved: Microsoft word will not open...

Discussion in 'Business Applications' started by Ahynes, Sep 29, 2008.

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  1. Ahynes

    Ahynes Thread Starter

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    Hey, I'm having problems with Microsoft word and I really need it fixed.
    Here's my problem:
    I click on Microsoft word... it says "Windows installers - Preparing to install..."
    Then it says: "The Windows Installer Service could not be accessed. This can occur if you are running windows in safe mode, or if the windows installer is not correctly installed. Contact your support personnel for assistance."

    I may have deleted something in the Add/Remove list... but I don't remember what it was.
    Any help would be appreciated :)
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Try this:
    http://support.microsoft.com/kb/315353

    If that doesn't work:

    Reinstall Word (or Office if you have the entire package), or depending on what you deleted (delete with caution :eek: ) --- you may have to reinstall XP.
     
  3. DaveA

    DaveA Trusted Advisor Spam Fighter

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    You might need to reinstall Office or do a Repair using the CD that you got with Office.
     
  4. Ahynes

    Ahynes Thread Starter

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    Yeah so I went to that link and followed those directions, I made a system restore point and I restarted. When I did that EVERYTHING is now a shortcut... I can't open anything. Anyone know what I can do because I don't know what to do. Please Help!
     
  5. ~Candy~

    ~Candy~ Retired Administrator

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    Sounds like you didn't do something right.

    Restore back to where you were, then try again.
     
  6. Ahynes

    Ahynes Thread Starter

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    I tried that but nothing works, like anything I click on is like a shortcut. I can try it again because I kept it off the night.
     
  7. ~Candy~

    ~Candy~ Retired Administrator

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  8. Ahynes

    Ahynes Thread Starter

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    Yeah I have no idea what to do.
     
  9. ~Candy~

    ~Candy~ Retired Administrator

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    I didn't understand your last post.

    Did you try a system restore to get back to where you were?
     
  10. Ahynes

    Ahynes Thread Starter

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    I went to try that but nothing happens, When I click on My Computer or My documents, it opens the search window. When I click on control panel it says "Windows cannot create a shortcut. Do you want the shortcut to be placed on the desktop instead?" and when I go to the start meu nothing opens, it's hard to explain.
     
  11. ~Candy~

    ~Candy~ Retired Administrator

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    Can you try a system restore in safe mode?
     
  12. Ahynes

    Ahynes Thread Starter

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    No, I'll try that now.
     
  13. Ahynes

    Ahynes Thread Starter

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    Doesn't work either. When I go to Start - All programs everything has a ".ink" next to the name. If that's helpful at all.
     
  14. ~Candy~

    ~Candy~ Retired Administrator

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    Do you have your Windows cd? You could boot with that and try to run a system restore from the command prompt.
     
  15. jimr381

    jimr381

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    Was this a work PC that is now being utilized at home? Your My Documents might be trying to point to a network drive for it's location and it is not there.
     
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