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Solved: missing a file " windows root\system 32\had.dll "

Discussion in 'Windows XP' started by wacor, Jan 15, 2006.

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  1. wacor

    wacor Banned Thread Starter

    Feb 22, 2005
    in safe mode it indicated a file is missing <windows root>\system32\had.dll

    i went into the safe mode and it gave the option to start in safe mode in XP or windows and when I tried to enter under XP it said it was missing and to find and reinstall it.

    is there a way to reinstall it.
  2. Byteman

    Byteman Moderator Malware Specialist

    Jan 24, 2002
    Hi, Did you mis-type and meant "hal.dll"? There may be a way to replace that, but we need to know some details.

    What make and model PC is this, and what version of Windows was on there when you upgraded to XP, and which type of XP, Home or Pro, did you get?

    Can you possibly post the entire error word for word here?
  3. wacor

    wacor Banned Thread Starter

    Feb 22, 2005

    thanks for the reply.

    i did mispell the error message. this should be the correct one

    <windows root>\system32\hal.dll

    following is a copy of a Belarc Advisor which i think should give you what you know.

    Click here for Belarc's System Management products, for large and small companies.

    Operating System System Model
    Windows XP Media Center Edition Service Pack 2 (build 2600) Dell Computer Corporation Dimension 2350 A02
    System Service Tag: 3J0ZT21 (support for this PC)
    Chassis Serial Number: 3J0ZT21
    Enclosure Type: Desktop
    Processor a Main Circuit Board b
    2.20 gigahertz Intel Celeron
    8 kilobyte primary memory cache
    128 kilobyte secondary memory cache Board: Dell Computer Corporation 07W080 A00
    Serial Number: ..CN7082134AK0MA.
    Bus Clock: 400 megahertz
    BIOS: Mitac International A02 03/24/2003
    Drives Memory Modules c,d
    59.99 Gigabytes Usable Hard Drive Capacity
    47.70 Gigabytes Hard Drive Free Space

    _NEC DVD+RW ND-1100A [CD-ROM drive]
    3.5" format removeable media [Floppy drive]

    HP photosmart 7600 USB Device [Hard drive] -- drive 1
    IC35L060AVV207-0 [Hard drive] (60.00 GB) -- drive 0, s/n VNVB02G2GX5XAV, rev V22OA66A, SMART Status: Healthy 512 Megabytes Installed Memory

    Slot 'A0' is Empty
    Slot 'A1' has 512 MB
    Local Drive Volumes

    c: (NTFS on drive 0) 59.99 GB 47.70 GB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Administrator 11/5/2005 10:31:01 PM (admin)
    alexis 1/15/2006 6:05:55 PM
    Bills 1/15/2006 9:09:08 PM (admin)
    Kirsten 1/15/2006 4:05:53 PM (admin)
    local system accounts
    Guest never
    HelpAssistant never
    SUPPORT_388945a0 never

    Marks a disabled account; Marks a locked account hp photosmart 7600 series on USB001

    Controllers Display
    Standard floppy disk controller
    Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
    DELL E773c [Monitor] (15.7"vis, s/n 6418049R35EJ, October 2004)
    Bus Adapters Multimedia
    Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 SoundMAX Integrated Digital Audio
    Communications Other Devices
    Conexant SmartHSFi V92 56K DF PCI Modem

    Broadcom 440x 10/100 Integrated Controller
    primary Auto IP Address: / 24
    Dhcp Server:
    Physical Address: 00:0B:DB:2B:43:91

    Networking Dns Servers:
    HP Scanjet 4570c/5500c
    Intel(R) Graphics Chipset (KCH) Driver
    Intel(R) Graphics Platform (SoftBIOS) Driver
    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    PS/2 Compatible Mouse
    photosmart 7600 series (DOT4PRINT)
    USB Composite Device
    USB Mass Storage Device
    USB Printing Support
    USB Root Hub (4x)
    Virus Protection [Back to Top]
    AOL Antivirus Version
    Realtime File Scanning On

    Missing Microsoft Security Hotfixes [Back to Top]

    All required security hotfixes (using the 01/05/2006 Microsoft Security Bulletin Summary) have been installed.

    Installed Microsoft Hotfixes [Back to Top]
    KB887998 (details...)
    Internet Explorer
    SP2 (SP2)
    Windows XP
    KB873339 on 11/6/2005 (details...)
    KB885250 on 11/6/2005 (details...)
    KB885835 on 11/6/2005 (details...)
    KB885836 on 11/6/2005 (details...)
    KB885884 on 11/6/2005 (details...)
    KB886185 on 11/6/2005 (details...)
    KB887472 on 11/6/2005 (details...)
    KB887742 on 11/6/2005 (details...)
    KB887998 on 11/6/2005 (details...)
    KB888113 on 11/6/2005 (details...)
    KB888302 on 11/6/2005 (details...)
    KB890046 on 11/6/2005 (details...)
    KB890859 on 11/6/2005 (details...)
    KB891781 on 11/6/2005 (details...)
    KB893066 on 11/6/2005 (details...)
    KB893756 on 11/6/2005 (details...)
    KB893803V2 on 11/6/2005 (details...)
    KB894391 on 11/6/2005 (details...)
    Windows XP
    SP3 (continued)
    KB896358 on 11/6/2005 (details...)
    KB896422 on 11/6/2005 (details...)
    KB896423 on 11/6/2005 (details...)
    KB896424 on 11/10/2005 (details...)
    KB896428 on 11/6/2005 (details...)
    KB896688 on 11/6/2005 (details...)
    KB898461 on 11/6/2005 (details...)
    KB899587 on 11/6/2005 (details...)
    KB899589 on 11/6/2005 (details...)
    KB899591 on 11/6/2005 (details...)
    KB900725 on 11/6/2005 (details...)
    KB901017 on 11/6/2005 (details...)
    KB901214 on 11/6/2005 (details...)
    KB902400 on 11/6/2005 (details...)
    KB904706 on 11/6/2005 (details...)
    KB905414 on 11/6/2005 (details...)
    KB905749 on 11/6/2005 (details...)
    KB905915 on 12/17/2005 (details...)
    KB908519 on 1/11/2006 (details...)
    KB910437 on 12/17/2005 (details...)
    KB912919 on 1/7/2006 (details...)

    Click here to see all available Microsoft security hotfixes for this computer.

    Marks a security hotfix (using the 01/05/2006 Microsoft Security Bulletin Summary)
    Marks a hotfix that verifies correctly
    Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
    Unmarked hotfixes lack the data to allow verification

    Click here for Belarc's System Management products, for large and small companies.

    Software Licenses [Back to Top]

    Belarc - Advisor b1981384
    Microsoft - Internet Explorer 76487-OEM-0080875-38580 (Key: CJK4X-PHMX9-W38K4-Q3BMJ-8C26M)e
    Microsoft - Money 2004 72702-OEM-0400003-00000
    Microsoft - Streets and Trips 2002 55058-OEM-0000007-00000
    Microsoft - WebFldrs XP 12345-111-1111111-99769
    Microsoft - Windows XP Media Center Edition
    Microsoft - Word 2002 54189-OEM-1692926-18449 (
    Microsoft - Works 7.0 69294-OEM-0400003-00000
    Microsoft - Works Suite 2003

    Software Versions (mouse over * for details, click * for location) [Back to Top]
    Adobe Reader Version *
    AdpBrowser Application Version 1, 0, 0, 49 *
    AlertView Application Version 1, 0, 0, 1 *
    America Online - AOL Connectivity Service Version *
    America Online - AOL Safety and Security Center Version *
    America Online Inc. - AOL On Desktop Version 1, 0, 0, 73 *
    America Online Inc. - System Information Application Version 1, 0, 0, 1 *
    America Online Version 9.02.000 *
    America Online, Inc - AOL TopSpeed(TM) Monitor Version 2, 0, 0, 0 *
    America Online, Inc. - AOL Instant Messenger Version 5.9.3861 *
    America Online, Inc. - AOL Service Libraries Version *
    America Online, Inc. - AOL Uninstaller Version *
    Apple Computer, Inc. - QuickTime QuickTime 6.5 *
    ArcSoft Inc. - Funhouse Version *
    Belarc, Inc. - Advisor Version 7.0t *
    Broadcom Corporation - ControlSuite Application Version 3, 1, 8, 0 *
    BVRP Software - NetWaiting Version 1.0 *
    BVRP Software TestLine Version 1, 0, 0, 1 *
    CCleaner Version 1.26.0218 *
    Cinematronics - 3D Pinball Version 5.1.2600.2180 *
    CyberLink Corp. - PowerDVD Version 3.0.2409 *
    Data Export Application Version 1, 0, 1, 0 *
    ewido anti-malware Version 3, 5, 0, 0 *
    ewido control Version 3, 0, 0, 1 *
    Google Earth Version 3.0.762.0 *
    Hewlett-Packard - HP Photosmart Version 5,1,7 *
    Hewlett-Packard - ICE 2.0 Version 2,0,0,58 *
    Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version *
    Hewlett-Packard Company - hp coretech (COmponent REuse TECHnology) Version 1.80.0 *
    Hewlett-Packard Company - hp coretech (COmponent REuse TECHnology) Version *
    Hewlett-Packard Company - HP Memories Disc Creator Software Version *
    Hewlett-Packard Company - S2WEx Version 2, 6, 0, 162 *
    HotSync® Manager, Palm Desktop Version 4.1.0 *
    HP DeskJet Version *
    HP PML Version 8, 0, 0, 0 *
    Hpi_Prnt Application Version *
    I.R.I.S. SA - readiris Version 5, 0, 0, 1 *
    Inno Setup Version *
    InstallShield unInstaller Version 2.20.920.0 *
    Intel(R) Common User Interface Version 7,0,0,2023 *
    InterActual Technologies, Inc. - iPlayer Version *
    InterActual Technologies, Inc. - ITIUninstaller Version *
    Lavasoft Ad-Aware SE SE 106 *
    Luxor *
    McAfee Inc. - VirusScan * McAfee Personal Firewall Version *
    McAfee VirusScan API Version 11,0,0,0 *
    McAfee VirusScan Version 11, 0, 0, 0 *
    Microsoft (r) Windows Script Host Version *
    Microsoft Application Error Reporting Version 10.0.2609 *
    Microsoft Clip Organizer Version 10.0.6308 *
    Microsoft Corporation - Encarta Version *
    Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
    Microsoft Corporation - Messenger Version 4.7.3001 *
    Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
    Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
    Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
    Microsoft Corporation - Zone.com Version 1.2.626.1 *
    Microsoft Data Access Components Version 3.525.1117.0 *
    Microsoft Development Environment Version 7.00.9064.9150 *
    Microsoft Office XP Version 10.0.6764 *
    Microsoft Streets & Trips 2001 Version *
    Microsoft(R) Windows Media Player Version *
    Microsoft® MSN Money Deluxe Version 12.00.0613 *
    Microsoft® Works 7.0 Version 7.02.0710.1 *
    MindVision - Installer VISE 2.8.3 Version 2.8.3 *
    MindVision Software - Installer VISE Version 3.1.1 *
    Mozilla Corporation - Firefox Version 1.5 *
    Netscape - Browser Personal *
    Netscape Version *
    Palm Desktop Version 4.0.0 *
    Palm Desktop Version 4.1.0 *
    ParetoLogic Inc. - XoftSpy Application Version 4, 21, 0, 0 *
    PC Rescue Version 3.00 *
    piolch Module Version 1, 0, 0, 1 *
    Puma Technology, Inc. - Intellisync 97 for Windows Version 1.50.00 *
    Puma Technology, Inc. d/b/a PUMATECH, Inc. - Intellisync for Sony Clié V4.00.00 *
    Pure Networks, Inc. - Port Magic Version 1.2.1393.0 *
    RealNetworks, Inc. - RealOne Player (32-bit) Version *
    RealNetworks, Inc. - RealOne Player (32-bit) Version *
    RealNetworks, Inc. - RealOne Player (32-bit) Version *
    Roxio - DirectCD Version *
    Roxio - Easy CD Creator Version *
    Safer Networking Limited - Spybot - Search & Destroy Version 1, 4, 0, 3 *
    Safer Networking Limited - SpyBot-S&D Version 1, 4, 0, 3 *
    Sonic MyDVD Version 4.5 *
    Sony Corporation - Image Converter Application Version 1, 1, 0, 0 *
    Steven R. Gould - Windows CleanUp! Version 4.0 *
    Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 6 Version *
    Your system's custom configured support application

    would this missing dll explain issues with running slow going between windows user accounts and start up?

  4. wacor

    wacor Banned Thread Starter

    Feb 22, 2005
    i originally had the Home XP on this computer. After picking up some viruses a while back i reformatted and then installed the XP Media Edition.

    In an earlier thread I mentioned that for quite some time I have had issues with a device driver error message on occasion which i felt was due to a printer problem >>>>>>>

    "My computer sometimes shuts down. It appears that this happens typically when i am trying to run a few things at the same time. Also my computer is slow to respond at times and I have lost the ability to log onto AOL most of the time using the desktop short cut. I can reload AOL and it will work ok for a few times and then same thing. Rest of internet is ok though

    anyway for sometime now I have suspected by printer driver is part of the cause. When computer shuts down it comes back up and Microsoft says the shut down is due to a driver.

    now today the printe quit working and there was no software evident.

    i dowloaded the new software and driver and this now leads me to a question.

    In the device Manager there is nothing listed specifically as a printer but there are 3 things that are related to the printer. they are:


    I am wondering if these should all be here and if I need to disable one or more of the devices?

    any help would be appreciated "
  5. Byteman

    Byteman Moderator Malware Specialist

    Jan 24, 2002
    Hi, Yes it would, but it's not simply a missing .dll that can be copy/pasted back, read on:


    Read all the way to the end, you see there are more than one thing to try, but in what I have seen, none of the fixes shown will work- but in this case, since it is not missing, it may work.

    Those instructions are for XP Home, but they may work with XP Media Center Edition. Hold off if you wish, I can look some other things up.

    I recall trying to help you in your other thread with the printer.
  6. wacor

    wacor Banned Thread Starter

    Feb 22, 2005
    thanks for the response. i am willing to try anything to avoid having to do a reinstall of the hardware.
  7. Byteman

    Byteman Moderator Malware Specialist

    Jan 24, 2002
    Hi, printers never have an entry in the Device Manager, they are a separate entry in the Control Panel>Printers.

    The items you do see in Device Manager are entries due to you having a photo printer, a USB 2.0 photoprinter, and one that has a media card reader in it.

    What is the sub-model 7655, 7660 or 7665? On front or rear of the printer.

    Here is the support page for a 7665 machine:


    Under Compatibility Problems this popped up:


    You can look at this notification, I chose under a 7665 model, but it is similar for all of the 7600 family, read the notice, have you applied this patch for the software?


    It says:

    Important: Apply the update immediately if you recently purchased an HP or Compaq personal computer that uses the Windows XP operating system (Home, Professional, or Media Center editions). If you purchased any of the other products listed above, install the product and then apply this update before running the HP Memories Disc Creator application.

    Resolves an issue where if you install the software that came with an older peripheral product, such as a printer or camera, onto your new computer or in conjunction with an All-in-One, when you try to run the HP Memories Disc Creator program it may fail. In addition, the following issues could occur:

    * Hal.dll error message
    * Boot.ini error message
    * Missing applications and/or files""" BINGO!!!!!!!!
  8. wacor

    wacor Banned Thread Starter

    Feb 22, 2005
    hi Byteman

    not sure about your comment "yes it would"

    what was that referring to?
  9. Byteman

    Byteman Moderator Malware Specialist

    Jan 24, 2002
    Hi, Skip that, it only meant yes to your question about the error hal.dll in your post above....

    ""would this missing dll explain issues with running slow going between windows user accounts and start up?'' Yes.

    Have you refreshed the page and looked back at my last reply? The answer to the problem is there.

    I'm not exactly sure if just applying the patch it has for you will fix the problem because it is meant to be installed before you use the Memory disk creator program> it may help though. I did not study the notice that thoroughly but I can...

    The first thing to do when you have a suspected hardware problem, is to look up information at the support site for the piece of hardware like your HP printer.

    HP usually has software updates that alert you to issues such as this> have you turned them off?

    """Important: If you uninstall and reinstall the product software at a future date, you need to install this patch again. HP Software Update will automatically offer you the update if you need it again in the future."""

    Your computer when purchased may have been patched, but you lost that when you formatted and installed Media Center Edition.

    You may have to do a full system recovery it says there!
  10. wacor

    wacor Banned Thread Starter

    Feb 22, 2005

    full system recovery is not what i was looking for obviously

    ? when i had to reformat my office computer i had troubles and had to do something that was different which Gatway told me to do which totally erased the hard drive. how does that benefit or differ from just installing a disc and reformatting?
  11. Byteman

    Byteman Moderator Malware Specialist

    Jan 24, 2002
    Hi, Well, with XP any edition, there are two ways to reinstall, which booting with XP CD should offer you:

    1. Install a new copy, fresh, with partitions deleted and made new.
    Also known as a full system recovery, all data is destroyed, almost the same as a blank hard drive. There is usually no need to uninstall or use other utilitites to wipe the hard drive, however, there sometimes is.

    2. Reinstall by repairing only the present copy of XP. This removes a lot of Windows Updates and all Service Packs so you have to do them over.

    I have also used gateway support and for a Master Boot infector virus, had to do the low level format Gwscan, which is simply a zero byte fill utility, writes all zeroes to the drive (resets).

    Normally no, there is no advantage to "wiping" the data out first. Your office machine might have been using something that required zero filling.

    It may help to apply the patch now... I wonder if it will let you create a new user account and log on to that....a new user will be at admin level and have access to all data to save something.

    Another option> install the hard drive into another XP machine as a Slave hard drive to rescue any files you need. It is not hard to do.

    You could also try some of the file replacement fixes at that other site, but I cannot guarantee anything.

    Hp has a chat with an online tech feature> They should help you, but may not since you have a Dell.
    I've seen where Dell would take back the computer and reimage it for you and send it back. Just make sure you point out the problem. Is it still under warranty??

    When you format and reinstall a branded computer it is a good idea to check for all patches and updates from the manufacturer right away, and, also for peripherals. This is extremely important when using Windows XP.
  12. Bob Cerelli

    Bob Cerelli

    Nov 2, 2002
    If you get an error regarding a missing or corrupt hal.dll file, it might simply be the BOOT.INI file on the root of the C: drive that is misconfigured

    Insert and boot from your WindowsXP CD.
    At the first R=Repair option, press the R key
    Press the number that corresponds to the correct location for the installation of Windows you want to repair.
    Typically this will be #1
    Type bootcfg /list to show the current entries in the BOOT.INI file
    Type bootcfg /rebuild to repair it
    Take out the CD ROM and type exit
  13. wacor

    wacor Banned Thread Starter

    Feb 22, 2005

    Thanks for the patch on the printer. I feel kinda stupid that I did not install it sooner. I did not because I never us the memory disc so did not bother with the patch. should of installed that anyway which I now have

    Nothing different as far as I can tell. computer runs ok but takes forever to start up. and keep losing the ability to log onto AOL as the short cut does nothing and the only way to get on aol is to go into internet explorer.

    If i have to reformat this puppy again which is a near certainty I am thinking of going to a different OS. Hear lots of stuff about Puppy Linux and people not getting bombared with malware and viruses using that OS

    Thanks for the help.

    This thread is probably closed for all intents and purposes but will see what happens in the next day
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