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Solved: Missing RAM, have 2Gig, TMgr says have 800 Meg

Discussion in 'Windows XP' started by BearlyHere, Jan 26, 2013.

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  1. BearlyHere

    BearlyHere Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    I have a Dell Dimension E-310, running Windows XP Professional. I just got through adding (again) 2 Gig of new memory, because I thought I had a bad 1Gig set. Not the case apparently. Task Manager says I have about 800 meg, but when I look at the System Information it says I have 2 Gig (correct), and when I total up all the memory used by the 52-56 processes running, it's about the 800 Meg. Got a clue?
    Here's my TSG SysInfo dump:
    #############################################
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.06GHz, x86 Family 15 Model 4 Stepping 9
    Processor Count: 2
    RAM: 785 Mb
    Graphics Card: Intel(R) 82915G/GV/910GL Express Chipset Family, 128 Mb
    Hard Drives: C: Total - 111192 MB, Free - 25934 MB; D: Total - 37369 MB, Free - 10153 MB;
    Motherboard: Dell Inc., 0WJ770
    Antivirus: AVG Internet Security 2012, Updated: Yes, On-Demand Scanner: Enabled
    ############################################
    And here's what most of the summary window of my Window's "System Information" output looks like:
    ############################################
    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name X123456789
    System Mfgr. Dell Inc.
    System Model Dell DV051 (is a Dell E-310)
    System Type X86-based PC
    Processor x86 Family 15 Model 4 Stepping 9 GenuineIntel ~3059 Mhz
    BIOS Version/Date Dell Inc. A04, 4/4/2006
    SMBIOS Version 2.3
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    H/W Abst Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    .
    Total Physical Memory 2,048.00 MB <--####
    Available Physical Memory 108.25 MB <-- ???
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 1.72 GB
    #############################################
    "Task Manager" reports that I have 56 processes running, and under the "Performance" tab,
    under the "Physical Memory (K)" section, it says that I have only about 800 Meg available:
    #############################################
    Total: 804396 <--????
    Available: 52668
    SysCach: 172892
    #############################################
    Thanks in advance!
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    Right-click My Computer, then click Properties.

    What's listed in the Computer: section for the amount of RAM?

    -------------------------------------------------------

    52 - 56 is a lot of running processes for Windows XP.

    You must have a lot of programs and services auto-starting.

    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    How many entries in the "Startup Item" column are checked?

    Go to Start - Run - SERVICES.MSC - OK.

    How many entries have their startup type set on Automatic?

    -------------------------------------------------------
     
  3. BearlyHere

    BearlyHere Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    My Computer ; Properties ; General shows below:
    Dell Dimension DV051
    Intel(R)
    Pentium(R) 4 CPU 3.06Ghz
    3.06 GHz, 788 MB of RAM
    Physical Address Extension
    ##############
    31 Tasks under the Start-Up tab using "msconfig"
    ##############
    52 services Automatically starting per "Services"

    :confused:
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    The Dell Dimension 3100/E310 desktop has 2 slots and supports a maximum of 2 GB(2048 MB) of RAM.

    It supports the use of DDR2 PC2-3200(DDR2-400) or DDR2 PC2-4200(DDR2-533) or DDR2 PC2-5300(DDR2-667) 1.8 volt, unbuffered, non-ECC modules.

    You didn't described the modules you installed, and if they're a matching pair, so there may be some incompatibility issue or conflict going on.

    What's the 7-character "service tag" number on the sticker?

    ------------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click it to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the ENTIRE log file here.

    ------------------------------------------------------------
     
  5. BearlyHere

    BearlyHere Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    1. Installed 2 ea. chipsets, marked as DDR2 SDRAM in literature,
    on pkg. container marked as:
    Patriot PSD21G8002
    1b PC2-6400 800Mhz CL5
    2. Dell Service Tag #: DCH5PQB1
    3. HiJackThis log below:
    #################
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 4:22:08 PM, on 1/26/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Program Files\AVG\AVG2012\avgfws.exe
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\WINDOWS\system32\CTsvcCDA.exe
    C:\Program Files\FolderSize\FolderSizeSvc.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\TightVNC\tvnserver.exe
    C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG2012\avgnsx.exe
    C:\Program Files\AVG\AVG2012\avgemcx.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\PCD\Pantech\EUDL\UTM\PantechUTM.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\OPLIMIT\ocrawr32.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\TightVNC\tvnserver.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Quicken\bagent.exe
    C:\Program Files\PrintKey2000\Printkey2000.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    F3 - REG:win.ini: load=C:\OPLIMIT\ocraware.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: PeoplePC ScamGuard - {7E3659A6-4BC5-4d93-B3FD-8B5ACC2FEDED} - C:\Program Files\PeoplePC\Toolbar\ScamGrd.dll
    O2 - BHO: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - C:\Program Files\PeoplePC\Toolbar\PPCToolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
    O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
    O4 - HKLM\..\Run: [tvncontrol] "C:\Program Files\TightVNC\tvnserver.exe" -controlservice -slave
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [TkBellExe] "c:\program files\real\realplayer\update\_realsched.exe" -osboot
    O4 - HKLM\..\Run: [SaiSmart] C:\Program Files\Saitek\Software\_SaiSmart.exe
    O4 - HKLM\..\Run: [Profiler] C:\Program Files\Saitek\Software\_Profiler.exe
    O4 - HKLM\..\Run: [PE2CKFNT SE] C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\_ChkFont.exe
    O4 - HKLM\..\Run: [Nikon Message Center 2] C:\Program Files\Nikon\Nikon Message Center 2\_NkMC2.exe -s
    O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\_CNSLMAIN.exe /logon
    O4 - HKLM\..\Run: [BtcMaestro] "C:\Program Files\HP Wireless Keyboard\_KMaestro.exe"
    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\_ACDaemon.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [QuickenScheduledUpdates] C:\Program Files\Quicken\bagent.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\_Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\_msmsgs.exe" /background
    O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRAM FILES\Microsoft Office\OFFICE\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1347559102296
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E41D8F37-EA4C-446D-ABB3-EF86963A8702}: Domain = mshome.net
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: Folder Size (FolderSize) - Brio - C:\Program Files\FolderSize\FolderSizeSvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Pantech UTM Service - TODO: <Company name> - C:\Program Files\PCD\Pantech\EUDL\UTM\PantechService.exe
    O23 - Service: TightVNC Server (tvnserver) - GlavSoft LLC. - C:\Program Files\TightVNC\tvnserver.exe

    --
    End of file - 11770 bytes

    #################

    ... End of requested data.
    Thanks,
    BearlyHere
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    A Dell service tag number has 7 characters. The one you submitted has 8 characters. Check it again.

    --------------------------------------------------------------
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    Get rid of that outdated AVG 2012.

    Get rid of that useless Windows Defender.

    ---------------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    ---------------------------------------------------------------
     
  8. BearlyHere

    BearlyHere Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    1. Service Tag #: CH5PQB1 (no extra "D" this time)
    2. Add/Removed "Windows Defender"
    3. "AVG Internet Security 2012" is our current purchased Anti-Virus until license expires on Saturday June 29, 2013
    4. HijackThis uninstall_list.txt file below:
    #####################
    7-Zip 4.44 beta
    Ad-aware 6 Personal
    Ad-aware 6 Professional
    Adobe ActiveShare 1.3.1
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.5)
    Adobe Shockwave Player 11.6
    Agent Ransack 2010
    AnswerWorks 5.0 English Runtime
    AOLIcon
    Apple Application Support
    Apple Software Update
    ArcSoft Panorama Maker 5
    Atomic Clock Sync
    AudibleManager
    Avanquest update
    AVG 2012
    AVG 2012
    AVG 2012
    Banctec Service Agreement
    Belarc Advisor 8.3
    Blackhawk Striker 2
    Canon MP Navigator EX 3.1
    Canon MX340 series MP Drivers
    Canon MX340 series User Registration
    Canon Speed Dial Utility
    Canon Utilities Easy-PhotoPrint EX
    Canon Utilities My Printer
    Canon Utilities Solution Menu
    CinepPlayer 30 Update
    Conexant D850 56K V.9x DFVc Modem
    ConvertHelper 2.2
    Corel Photo Album 6
    Coupon Printer for Windows
    Creative MediaSource 5
    Creative Removable Disk Manager
    Creative System Information
    Creative ZEN V Series (R2)
    Crimson Editor (remove only)
    Dell CinePlayer
    Dell Digital Jukebox Driver
    Dell Driver Reset Tool
    Dell Game Console
    Dell Media Experience
    Dell Support Center
    DellSupport
    Digital Content Portal
    Digital Line Detect
    Documentation & Support Launcher
    EducateU
    ELIcon
    e-Sword
    Eusing Free Registry Cleaner
    Fast Duplicate File Finder 3.0.0.1
    FastStone Image Viewer 1.4
    Folder Size for Windows
    FoxyTunes for Firefox
    Free MP3 Recorder 1.0
    FreeRIP v3.091
    FTP Commander
    Games, Music, & Photos Launcher
    Get High Speed Internet!
    GetIcon
    Google Desktop
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    High Definition Audio Driver Package - KB835221
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Format SDK (KB902344)
    Hotfix for Windows Media Format SDK (KB910998)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB2756822)
    Hotfix for Windows XP (KB2779562)
    Hotfix for Windows XP (KB915800-v4)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    Icon Restore 1.0
    InfraRecorder
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PRO Network Connections Drivers
    Intel(R) PROSet for Wired Connections
    Internet Service Offers Launcher
    iSEEK AnswerWorks English Runtime
    Java(TM) 6 Update 27
    KompoZer 0.8b3
    Learn2 Player (Uninstall Only)
    LimeWire 4.12.6
    Magnifier
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    Microsoft Visual C++ 2005 Redistributable
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    Microsoft Works
    Mobile Broadband Generic Drivers
    Modem Helper
    Motorola Driver Installation
    Motorola Phone Tools
    Mozilla Firefox 18.0.1 (x86 en-US)
    Mozilla Maintenance Service
    Mozilla Thunderbird 12.0.1 (x86 en-US)
    MSN
    MSXML 4.0 SP2 (KB927978)
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    MSXML 4.0 SP2 (KB954430)
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    Musicmatch® Jukebox
    Netscape Navigator (9.0.0.6)
    NetWaiting
    Nikon Message Center 2
    OpenOffice.org 3.2
    PANTECH Handset Driver
    Picture Control Utility
    Presto! BizCard 3.0
    Presto! ImageFolio LE
    Presto! PageManager
    Presto! PageType
    Presto! PhotoAlbum
    PrintKey2000
    Quicken 2012
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    Security Update for Windows XP (KB982665)
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    Send To Toys v2.61
    Skype™ 4.0
    Sonic Activation Module
    Sonic Update Manager
    SST Programming Software
    Street Atlas USA 2003
    Street Atlas USA 2003 Data
    swMSM
    Tera Term Pro
    The SWORD Project
    TightVNC 2.0.4
    Ulead Photo Express 2.0 SE
    Uniblue RegistryBooster
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB2598845)
    Update for Windows XP (KB2141007)
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    URL Assistant
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    Verizon_PCD_Pantech_UTM32
    Verizon_PCD_TXT8045VW_UT
    Verizon_PCD_UT_Framework
    ViewNX 2
    Viewpoint Media Player
    VistaShuttle
    VLC media player 1.0.5
    VZAccess Manager
    WebCyberCoach 3.2 Dell
    WildTangent Web Driver
    Windows Internet Explorer 7
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    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 10
    Windows Media Player 10 Hotfix - KB895316
    Windows Media Player 11
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    Windows XP Service Pack 3
    WinVNC 3.3.2
    WinZip
    Yahoo! Browser Services
    Yahoo! Messenger
    ZENcast Organizer

    #####################
    Thanks again
    BearlyHere
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    According to service tag number CH5PQB1, here is the Dell support and downloads site that's specific only to your Dell Dimension 3100/E310 desktop.

    You should add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    According to its system configuration section, it came with 2 - 512 MB DDR2 PC2-4200(DDR2-533) modules of RAM.

    It uses CL=5, 1.8 volt, unbuffered, non-ECC modules.

    You installed 2 - 1 GB DDR2 PC2-6400(DDR2-800) modules, but you didn't provide any specs for them, except for the latency.

    ----------------------------------------------------
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    Some comments and suggestions about your "uninstall_list.txt" log:

    Get rid of Ad-Aware 6

    Adobe Reader 10.1.5 needs to be updated to 11.0.1
    (Click the green "Download latest version" link)

    Get rid of Eusing Free Registry Cleaner

    Get rid of Fast Duplicate File Finder

    Java(TM) 6 Update 27 needs to be updated to 6 Update 38
    (Agree to the EULA, then click the "Windows x86 Offline - 16.2 MB" link)

    Get rid of LimeWire

    Malwarebytes Anti-Malware 1.65.1.1000 needs to be updated to 1.70.0.1100
    (Start it, then run its update feature so it can self-update)

    Install the free version of SUPERAntiSpyware 5.6.0.1014
    (Decline to use the Pro version)

    Get rid of Uniblue Registry Booster

    Advise us when all of the above has been done.

    ----------------------------------------------------

    You have a lot of outdated and useless programs and extras in that computer.

    I suggest you browse through the Add Or Remove Programs list and decide which ones you don't need or use.

    If you're unsure about any of them, advise us before you get rid of them.

    ----------------------------------------------------
     
  11. BearlyHere

    BearlyHere Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    1. Memory chipset specs:
    ######################
    (2 ea.) Patriot - 1GB ; 240-Pin ; DDR2 SDRAM ; DDR2 800 (PC2 6400) ; Desktop Memory
    Model: PSD21G8002
    Type: 240-Pin DDR2 SDRAM
    Capacity: 1GB
    Speed: DDR2 800 (PC2 6400)
    Cas Latency: 5
    Voltage: 1.8V
    ECC: No
    Buffered/Registered: Unbuffered
    Heat Spreader: No
    Features: RoHS Compliant
    #######################
    2. Removed Ad-Aware 6
    3. Updated Adobe Reader to 11.0.1
    4. Removed Eusing Free Registry Cleaner
    5. Removed Fast Duplicate File Cleaner
    6. Updated Java(TM) 6 Update 27 to 6 Update 38
    7. --->## COULD NOT uninstall LimeWire (was a flashdrive install by one of grandchildren), is looking for "I:\LimeWire\uninstall.exe"
    8. Updated Malware bytes Anti-Malware 1.65.1.1000 to 1.70.1.1100
    9. --->## Installed FREE version of SUPERAntiSpyware 5.6.0.1014 (declined Pro version)
    *** ran its QuickScan, found 302 threats (8 registry, 294 file items, waiting on sugg. of what to do at that point)
    10. Removed Uniblu Registry Booster
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    According to your specs, those modules are CL=5, 1.8 volt, unbuffered, non-ECC. (y)

    I really don't know why all 2 GB isn't being recognized. :confused:

    --------------------------------------------------------
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    Make sure the definition files for Malwarebytes Anti-Malware and SUPERAntiSpyware are up-to-date.

    Run a quick scan with each one.
    (Note: A full/complete scan usually isn't needed and will take much longer to run)

    Don't use the computer while each quick scan is running.

    When each quick scan is finished, select and remove EVERYTHING that was found.

    Restart the computer, if prompted to, so the removal process can finish.

    ---------------------------------------------------------
     
  14. BearlyHere

    BearlyHere Thread Starter

    Joined:
    Jan 24, 2013
    Messages:
    9
    flavllee - I performed all update checks on the two scanning programs before starting. I then performed both program's Quick scans. I restarted my system after each of the scans. Overnight I performed Deep scans on both, Malware had no difference in results, the AntiSpyware scan resulted in 5 NEW files found and removed (again a reboot). No change.
    Any new suggestions I might try? This is weird! BIOS check suggestions maybe? I have looked there, but that is like an average grade-school student looking at a Calculus book... overall results is: "Huh?"

    Thanks,
    BearlyHere
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,509
    First Name:
    Frank
    That severely-bloated startup load needs to be reduced, so do the following:

    -----------------------------------------------------------

    Start HiJackThis, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste the entire log here.

    -----------------------------------------------------------

    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    ------------------------------------------------------------
     
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