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Solved: Missing Thunderbird Inbox

Discussion in 'Web & Email' started by greenacres58, Jul 8, 2012.

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  1. greenacres58

    greenacres58 Thread Starter

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    Thunderbird Inbox does not open. Just the circle looking cursor image, going round and round forever.

    All other mail folders are in tact.

    Yes, my Inbox was huge.

    My Inbox is HUGELY important containing personal, business and information for a local non profit I do work for.

    I hope someone can assist me in recovering it.

    Thank you!
     
  2. throoper

    throoper Trusted Advisor

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    First make a backup of your mail folder.
    Click Help>Troubleshooting Information>click the Show Folder button.
    That will open your Profile folder.
    Close T-bird and in the Profile folder, find and COPY the Mail folder to your desktop.
    That will give you a quick backup of your message bearing files.

    Open T-bird and right click the Inbox.
    Select Properties on the menu.
    On the General Information tab, click the Repair Folder button and click OK.
    Restart T-bird and see if you can open the Inbox.

    If it opens and your messages are there, create some new folders and move the messages into them while you can.
     
  3. greenacres58

    greenacres58 Thread Starter

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    Thank you throoper for the reply.

    I had tried your suggestion without success but then 'dumb lucked' upon my solution, which was to search for a message in the inbox which forced it to rebuild the index.

    I am frantically trying to downsize in hopes it does not happen again.

    Thank you for your time and trouble in reply. It is very appreciated!

    Sherry
     
  4. throoper

    throoper Trusted Advisor

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    Glad to see you got it fixed. (y)
    If you run into that again and the Repair Folder doesn't work, try going into the Profile>Mail>Account folder and deleting the Inbox.msf (that's the index file).
    When TB is reopened, it will rebuild it from scratch.

    If you're all good, you can mark your thread "Solved".
     
  5. greenacres58

    greenacres58 Thread Starter

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    You know, oddly enough, that solution did not work for me either. I had read it in different places.

    But for now, I seem to be back.

    Thanks for pointing out I should have marked this solved. Thank you too for you attention and suggestions.
     
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