1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Missing toolbar in Word, Office 2000

Discussion in 'All Other Software' started by roughhew, Jan 21, 2007.

Thread Status:
Not open for further replies.
  1. roughhew

    roughhew Thread Starter

    Apr 7, 2006
    I installed an old Adobe e Phot deluxe Program and lost Word. I then uninstalled Photo deluxe and got Word back but without the toolbar. I reinstalled Office 2000, but still no Toolbar. ?????
  2. 1_rob_1


    Sep 19, 2005

    The text is a bit cramped up cos I copied & pasted off a word doc.

    If you have lost your toolbars in Word, take only step 3. If that does not work, then take step 5, which always works.
    Step 1. Ensure that Word, and not the document, is the problem. If you experience the behavior in any file, and particularly in a new file, then you know that the problem lies with Word. If you cannot duplicate the behavior in another file, it is likely a corrupt document. The steps to troubleshoot corrupt documents can be found in the next section.
    Step 2. Clean up your hard drive. Keeping your hard drive clean is of the utmost importance, particularly when attempting to troubleshoot other problems. Click to go to Cleanup Instructions.
    Step 3. Rename normal.dot: With Word closed, find and rename the normal.dot file on your system. If there is more than one, rename them all. To search for normal.dot, double-click My Computer. Hit the Search button. Type in "normal.dot" without the quotes, and hit search. See bulleted notes below for more information. To rename the file(s), right-click and hit Rename. Then rename the file(s) to abnormal.dot, normal1.dot, or anything you like--as long as it is not normal.dot.
    If you cannot find normal.dot: Check under User Templates in the Tools-Options menu of Word, on the File Locations tab. If you do not have "permission" to rename normal.dot, check with your network administrator or internal helpdesk (applies only on some PCs at work, not home users). If you have Windows XP, you may need to turn on viewing of system files in order to find your normal.dot. To do so, open Windows Explorer, and go to Tools-Folder Options. Choose the View tab, and choose to Show Hidden Files and Folders After you have renamed normal.dot, launch Word. If the problem is not resolved, move to step 4. Normal.dot is the default or global template that Word uses to create a blank document. Normal.dot is always in use when Word is open, even if you are using another template. It is very common for normal.dot files to become corrupt. They also store macro viruses. When you launch Word, it looks for normal.dot and opens it. For more information on normal.dot and Word 2000, see the MS Technet Article at http://support.microsoft.com/support/kb/articles/Q214/2/15.ASP.
    If Word cannot locate a normal.dot file, it creates a brand new one. When you first install Word, normal.dot is not installed with it. Uninstalling does not delete normal.dot. These facts explain why reinstalling Office or Word does not fix a problem with a corrupt or virus-infected normal.dot file. Your newly installed program finds normal.dot right where it was before. You may have settings in your normal.dot that you would like to keep. That is why, instead of deleting normal.dot, it is recommended that you rename it to abnormal.dot or normal1.dot. Then, you can use the Organizer to copy such things as macros and toolbars from the old template to the new one.
    Step 4. Check the Startup folder. With Word closed, use Windows Explorer to find the Word Startup folder, usually C:\program files\Microsoft\Office\Word\Startup. Make sure there are no files in there that you did not intentionally put in there yourself. Word has the STARTUP folder and Excel has the XLSTART folder. Files in either of these folders are automatically opened when you launch the respective program.
    Step 5. "Dump" the registry key. Ensure that Word is closed. You'll be opening the Windows Registry Editor. You may have read that this is dangerous, and that can be true. Normally, we would backup your registry to be safe, but we're going to rename only your Word key. The new Word key that gets created in the registry can be deleted, and the old one renamed back to its original name if necessary, but this is highly unlikely. If you follow the instructions exactly, you will not have a problem. Start-->Run and type: regedit Hit your Enter key. As you might browse folders in Windows Explorer, browse to the appropriate path: For Word 97: hkey_current_user\software\microsoft\office\8.0\word For Word 2000: hkey_current_user\software\microsoft\office\9.0\word For Word XP: hkey_current_user\software\microsoft\office\10.0\word If you are unable to find this folder, or do not understand how to find it, then you should stop here and get support over the phone or in person. Once you have found the path, right click the Word folder, hit Rename and rename it to OldWord. Hit Enter, and then exit the Registry Editor; and then relaunch Word. If this still has not resolved the problem, move on to Step 6.
    Step 6. Uninstall, Erase, and Reinstall Office. Uninstall using Add/Remove programs in the Control Panel. Start-->Settings-->Control panel. Select Office, and then choose Remove.
    Run Eraser 97 or 2000, as appropriate. Instructions and downloads can be found at: Office 97: http://support.microsoft.com/support/kb/articles/Q176/8/23.ASP
    Office 2000: http://support.microsoft.com/support/kb/articles/Q219/4/23.ASP Prior to reinstalling any program, make sure that there are no programs running in the background that could interfere with the installation. Hit ctrl-alt-del to bring up your task list. One by one, end task on all items EXCEPT Explorer and Systray. Reinstall the program using the disks.

    Hope this helps
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/537123

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice