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[Solved] Modem not detected by PC as on the internet?

Discussion in 'Windows XP' started by tomsxp, Jan 4, 2002.

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  1. tomsxp

    tomsxp Thread Starter

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    Hi, Everyone: I went to the XP PC Doctor and ran some test on this pc and I failed the detect Modem test even though i am on the internet and i tried to send the results to HP Instant Request and that runs another test before you can send it to them and that failed too, it said Please connect to your isp and try again,. your modem was not detected! What is wrong, Why is my pc not recognizing my Modem is connected to the internet when its on? I am on the internet while i am writting this letter but it still says no modem? Any Idea's from any one on how to correct this?
     
  2. Dan O

    Dan O

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    It's a problem with the utility. It should have reported it was busy, not detected. I would not worry about the error as you are able to use the Internet so there is no problem with it. If you would like to get a good report, disconnect or reboot and run the test again.
     
  3. tomsxp

    tomsxp Thread Starter

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    Dan0: I tried that and it did not work, but I cannot send message to HP because its stating that i am not on the internet when i am on it! I went into Modem Properties and its says everything is ENABLED AND WORKING But My Computer is still saying i am NOT on the internet? Even when i went into Command Prompt and tried to Ping the address's it said I HAVE TO BE ON THE INTERNET TO TEST WITH PING! I dont understand what is happening, if any one knows or has any idea's please let me know.
     
  4. tomsxp

    tomsxp Thread Starter

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    OK, Guys i found the answer after alot of searching thru my pc and here is what the problem was in case someone gets Zone alarm or another firewall installed>> It FAILED THE MODEM Test because i did not give Permission to Zone alarm to allow access to and from my pc and also i had to DISABLE Call Waiting in the Phone and Modem Properties, and after doing these two things my pc past the Modem test ok! NOW the only Problem i have is to find out Why my FLOPPY disk FAILED THE Linear Seek,Random Seek, Funnel Seek, and the Surface Scan Tests? Maybe it is a Bad Floppy disk, so i will buy others and see if they pass or fail! If anyone else has given your Floppy disk this Test in the PC-DOCTOR FOR WINDOWSXP built into your XP Computer and failed, Maybe you can let me know WHY? TOM
     
  5. Dan O

    Dan O

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    Thanks for sharing the info. I will mark this thread solved.
     
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