[SOLVED] Modem wont work!

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Chicks

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Jan 31, 2003
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Have put modem into computer running windows 98, fits all spec on modem but computer does not auto detect it as it should. Can install modem with disk but when going into diagnostics does not communicate with computer and brings up error message.

Am a bit of a novice and am not sure what to do next. Have tried installing on different com ports but to no avail!

Would appreciate any advice??....
 

~Candy~

Retired Administrator
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Jan 27, 2001
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103,706
Hi, and welcome.

Does the modem appear in device manager?

Is your bios set to plug n play OS?
 

Chicks

Thread Starter
Joined
Jan 31, 2003
Messages
2
Yeah, modem does appear in device manager, have not checked bios but will do and will let you know how I get on!

Thanks!
 

~Candy~

Retired Administrator
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Jan 27, 2001
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103,706
With a yellow exclamation mark? Or does it appear to be happy?

Perhaps a look at your IRQs for conflicts would be in order:

start button, run, then type msinfo32 and hit ok...go to hardware, IRQs, edit, select all, edit, copy and come back and paste the listing.
 
Joined
Jan 31, 2003
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Hi all. Have the same exact problem - only, there is no modem listing in the device manager.
Very frustrating.
Thanks for the help.
slm
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
If no modem appears in device manager, check to be sure it's connected to the motherboard tightly.........
 
Joined
Feb 3, 2003
Messages
12
I had the same exact problem when I recently rebuilt my computer and installed windows 98. Try these two things:

First, ensure that the modem card is a snug fit. Try to press it down firmly.

Second, when you boot your computer up, you should get a message which says, ... new device encountered...., and if you pay attention to the message it will have some reference to a ...controller... which apparently is pointing to the new hardware, insert the disk or cd driver for the modem and you should be able to proceed with the install.

I always skipped the message and went straight to start-setings-control panel - modem and tried to install the modem but it would not detect the modem. For some reason, windows 98 tries to install some version of the driver for the modem which often is not an exact match to the modem you may have. Hope this helps.
 
Joined
Jan 18, 2003
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140
Hello

Have you tried a different PCI slot? (Make sure you delete the modem thru Modems or Device Mgr. first) Sometimes Plug & Play is Plug & Pray(you picked the correct slot).

Walt
 
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Jan 31, 2003
Messages
17
I replaced the modem. That solved the problem once I got the correct drivers installed.
 
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