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Solved: More room for replies

Discussion in 'Site Help, Feedback, & Announcements' started by NeonFx, Apr 5, 2010.

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  1. NeonFx

    NeonFx Malware Specialist Thread Starter

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    I was wondering if it might be possible to extend the max character amount limit imposed on replies.

    Some of the programs we use in the malware removal forum will return really long logs and it would be great if we could ensure that they are complete by allowing the users to copy and paste the whole thing into one reply. Some users will split the results up so that they fit in multiple replies but this can cause problems if users make a mistake copy and pasting; and there's no way a helper can tell if something is missing.

    See HERE for an example of what I'm talking about. OTL returns a log with BBCode for easy reading in forums, so attaching it really defeats the purpose. The GMER log could have been attached though.

    I don't mind attachments but some helpers might like the convenience of having it already there.
     
  2. TechGuy

    TechGuy Administrator

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    We currently allow 30,000 characters per post... It looks like some of those logs are going into 9 posts. That's almost 300,000 characters -- I don't think there's any sensible way to allow that huge of a post. For logs that long, I think an upload is the only way to go. That said, there may be ways to simplify the upload or viewing process, especially in the Malware forum. For example, we could have special uploads that can load within the web site (rather than requiring a download and open in Notepad)...
     
  3. NeonFx

    NeonFx Malware Specialist Thread Starter

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    The only reason I brought it up is because I know some helpers will be used to how they do it in other websites. See HERE for example, Post 5. Maybe allowing just double the current would take care of most OTL logs?

    A special uploads method sounds interesting :)
     
  4. TechGuy

    TechGuy Administrator

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    I think we could double it, but doing a multiple of 10 may kill our database server! :eek:
     
  5. TechGuy

    TechGuy Administrator

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    Wow, just did some research and it looks like I'm wrong. The database should be able to handle it. The biggest problem I can think of is that we'd be talking about nearly a MB of HTML to send to the browser which could make page loads very slow for anyone viewing, but that'd be the case whether or not they split it among other posts...
     
  6. NeonFx

    NeonFx Malware Specialist Thread Starter

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    I understand. Thanks again boss for the quick response :) I think that would cover it.
     
  7. NeonFx

    NeonFx Malware Specialist Thread Starter

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    Oh cool. We don't want to overdo it of course. If users have a really long log and the forum returns an error there's still a chance they'll ask the helper about it, or they'll be smart and upload it, instead of posting it in multiple replies.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Neon, isn't there a risk of the board software adding spaces that wouln't be processed correctly? :)
     
  9. NeonFx

    NeonFx Malware Specialist Thread Starter

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    I'm not sure what you mean, but if there is a risk of untoward behavior it does merit a careful consideration.
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    No, nothing untoward. I'm referring to the spaces the board inserts in logs for some reason and how those can affect the fixes. That's why I always ask for the OTS logs to be attached. :)
     
  11. TheOutcaste

    TheOutcaste

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    Any line longer than 75 characters that does not contain a space in the first 75 characters will have a space inserted after position 75 so the line may be wrapped. It depends on the Viewer's settings whether or not the line is actually wrapped at that point, but the space will be inserted:
    Example, this 80 character line has no spaces, but one is inserted after character 75.
    If your browser window isn't wide enough, the line will be wrapped at position 76 so you won't see the space that is inserted, but it is there:
    12345678901234567890123456789012345678901234567890123456789012345678901234567890
    If needed, widen your browser window, and use a small text size to see the entire line without it being wrapped.

    If you copy and paste a line from a log for them to use, like a long path in a ComboFix script, you'll have to edit the line to remove the space, but may not realize that a space was inserted if your browser shows the line wrapped.

    If the text is in a Code box, the space isn't added, but is in a Quote box:
    Code:
    12345678901234567890123456789012345678901234567890123456789012345678901234567890
    Posting a log in a code block would avoid that, but could be difficult to do for a frustrated user with a long log. It can be difficult to highlight a large block of text.
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Yes, that's exactly what I'm talking about Jerry. :)

    We have to remember to close the gaps or fixes won't work.
     
  13. TheOutcaste

    TheOutcaste

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    The Code Block Width setting in My Account | Edit Options also affects whether or not the line is wrapped when a Code block is present.
    I have to set it to 1000px so the line above isn't wrapped
     
  14. NeonFx

    NeonFx Malware Specialist Thread Starter

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    I think OTS is the only one that places code tags in its results. I like having OTS results attached, not because they might cause problems with how this is set up, but because all I have to do is Ctrl+A, Ctrl+C and Ctrl+V into OTA.


    I'm pretty sure the same doesn't happen in other logs so making the replies longer to allow for copy and pasting should not be a problem in this sense.
     
  15. NeonFx

    NeonFx Malware Specialist Thread Starter

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    Test:



    rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaaaaaaaaaaalllllllllllllllllllllllllllllllllyyyyyyyyyyyyyyyyyyyyyyyLLLLLLLLLlllllllllllllllllllooooooooooooooooooooonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnggggggggggggggggggggggggggggggLLLLLLLLLLLLLLLLLiiiiiiiiiiiiiiiiiiiiiiiiiinnnnnnnnnnnnnnnnnnnnneeeeeeeeeeeeeeeeee




    EDIT* Yeah, that's all one line so you're good with all logs except OTS. Just gotta be careful when writing up a fix. I don't think I've ever had to do that though.

    Cookiegal, Check out how code tags work HERE, would setting something up similar to that, with scroll bars, help resolve the issue you're mentioning?
     
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