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Solved: Mouse scroll malfunction

Discussion in 'Windows 8' started by Heather340, Feb 16, 2015.

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  1. Heather340

    Heather340 Thread Starter

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    Every time I restart my computer, my mouse scroll function on my mousepad is disabled. The only way to remedy this that I have found is to change the mouse pointer to a large black pointer, then change it back to the normal pointer size and color every time I restart. Does anyone know of a permanent solution to this problem based on experience?


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 5939 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1920 Mb
    Hard Drives: C: Total - 462258 MB, Free - 100158 MB;
    Motherboard: Acer, Aspire V5-571P
    Antivirus: Windows Defender, Disabled
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Cody
    Assuming this is a laptop, what is the full make and model?

    Installing the latest drivers may fix the issue.
     
  3. vembutech

    vembutech Banned

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  4. Heather340

    Heather340 Thread Starter

    Joined:
    Feb 16, 2015
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    Great - thank you! I reinstalled the original drivers again as there were no updates available, and that seemed to fix the problem so far. Thank you for your advice!
     
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