Solved: Mouse scroll malfunction

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Heather340

Thread Starter
Joined
Feb 16, 2015
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3
Every time I restart my computer, my mouse scroll function on my mousepad is disabled. The only way to remedy this that I have found is to change the mouse pointer to a large black pointer, then change it back to the normal pointer size and color every time I restart. Does anyone know of a permanent solution to this problem based on experience?


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 5939 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1920 Mb
Hard Drives: C: Total - 462258 MB, Free - 100158 MB;
Motherboard: Acer, Aspire V5-571P
Antivirus: Windows Defender, Disabled
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Assuming this is a laptop, what is the full make and model?

Installing the latest drivers may fix the issue.
 

Heather340

Thread Starter
Joined
Feb 16, 2015
Messages
3
Great - thank you! I reinstalled the original drivers again as there were no updates available, and that seemed to fix the problem so far. Thank you for your advice!
 
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