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Solved: Mouse Won't Select Text in Outlook 2007

Discussion in 'Business Applications' started by daigoro1715, Jun 30, 2008.

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  1. daigoro1715

    daigoro1715 Thread Starter

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    This problem just started although I've been running Office 2007 for about six months. I thought it might have inadvertently unchecked something, but I have had no luck finding the problem. Whenever I want to select text with the mouse (left button, slide the mouse) it won't highlight the text. The only way I can highlight a word is to double click on it or click on the beginning of a text string then hold down the shift key while I click on the end of the text string.

    I do not have this problem with Word 2007. I am operating with Vista Ultimate. I could really use some suggestions here... I am very frustrated with this new turn of events. :confused:
     
  2. Anne Troy

    Anne Troy

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    Have you tried it with a different mouse?
    Have you run diagnostics from the Microsoft Outlook menu?
     
  3. jimr381

    jimr381

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    Also try unplugging and replugging the mouse and keyboard. Sometimes a key on the keyboard might get stuck and give you issues. I know it is only one application, but it does not hurt to give it a whirl. ;)
     
  4. daigoro1715

    daigoro1715 Thread Starter

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    I've run Diagnostics; everything okay.
    I've tried a different mouse (although I doubted that was the problem because I can highlight in other Office programs).
    My mouse is wireless and I am operating off of a laptop.

    :(

    Does anyone have other suggestions?
     
  5. jimr381

    jimr381

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    Did you try the keyboard like I specified as well?
     
  6. daigoro1715

    daigoro1715 Thread Starter

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    That might be a little difficult since it's a laptop... :D
     
  7. slurpee55

    slurpee55

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    try changing the macro option to allow all macros...
     
  8. daigoro1715

    daigoro1715 Thread Starter

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    Okay, I'm a dummy. :eek: Can you please explain how I do that?
     
  9. slurpee55

    slurpee55

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    In Outlook, go to Tools, Macro (it may not be visible unless you click on the down arrows), Security. Choose Low (assuming you have antivirus to scan emails)
     
  10. daigoro1715

    daigoro1715 Thread Starter

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    It is on low... still no mouse highlighting.
     
  11. slurpee55

    slurpee55

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    I have mostly heard about this problem in Word, not Outlook...rather at a loss myself, then.
     
  12. daigoro1715

    daigoro1715 Thread Starter

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    Problem fixed... I reinstalled Outlook..... :cool: Arghhhh! I get so frustrated with Microsoft programs... (n)
     
  13. slurpee55

    slurpee55

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    sigh...well, glad you got it fixed! ;)
     
  14. daigoro1715

    daigoro1715 Thread Starter

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    Thanks for trying to help! (y) :)
     
  15. Boneman

    Boneman

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    Hi all,

    I had this problem on a laptop, then it happened on my main PC a few days ago (Vista Home Premium, Office 2007). Google led me to several forums, including this one, but no joy.

    However - I think I've just solved it! I deleted the registry entry:-

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

    then re-started Office\Outlook, and all was well. The full instructions are at http://support.microsoft.com/kb/940791.

    I know it refers to Word, but as the problem seemed to start after an auto-update, and as Outlook uses Word as an email editor, I followed a hunch, and it seems to have worked for me.

    I have just registered on this forum to pass on the info, so I don't have much of a profile (I've only lurked before), but I hope this is of some help.
     
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