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Solved: MS Outlook 2003 email forward & reply not functioning.

Discussion in 'Web & Email' started by vicent76, May 12, 2010.

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  1. vicent76

    vicent76 Thread Starter

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    Recently i am facing a problem which, my MS Outlook not allow me to forward & reply the email that i had received. Once i press for Forward or Reply button, the message will show "The Operation Failed".
    After i click ok to quite, the subsequent message show "The operation failed due to an installation problem. Restart Outlook and try again". I had tried to reinstall the office application, but it doesn't help.
    I have no idea why it happen. Please help.
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
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    Messages:
    14,137
    Hi vicent76

    Welcome to Tech Support Guy Forums!


    Have you tried creating a new Profile in Outlook 2003 to see if Replies work in the new profile?
    With Outlook 2003 closed, create a new Profile,
    Control Panel > Mail Icon > Show Profiles
    Change the selection to: Prompt for a Profile to be used

    Click the: Add button.
    Name the new profile.
    Recreate your e-mail account.
    Start Outlook 2003 and select the new Profile.
    Do not upgrade or import anything from another profile at this time.

    Send a Test message addressed to yourself, when you receive it, see if you can use the Reply option without errors.


    Let us know what happens.
     
  3. vicent76

    vicent76 Thread Starter

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    Hi EAFiedler,

    Thanks for your prompt reply. I was tried to create a new profile before & try to send a new message, but failed. When I click for New Mail, forward or reply icon on my outlook 2003. The error message shown operation failed. I did to un-install & re-install my Office 2003 application, but it desn't help.
    i have no idea now. Please advice.
     
  4. EAFiedler

    EAFiedler Moderator

    Joined:
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    Messages:
    14,137
    You tried to create a new profile before you posted your thread?
    Were you successful in creating a new profile?
    Try creating a third new profile and testing that.

    If the third new profile results in the same errors, try doing a repair on Outlook 2003:
    Help > Detect and Repair
    You may need the installation disk for Outlook 2003 to complete the repair.​


    Also, check in Event Viewer for any Application Warnings and Errors:
    Start > Run
    Key in: eventvwr
    Click on the Application link.

    Let us know what you find.


    http://lmgtfy.com/?q=The+operation+failed+due+to+an+installation+problem+outlook
     
  5. pcs365_4

    pcs365_4

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    Apr 13, 2010
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  6. vicent76

    vicent76 Thread Starter

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    Hi EAFiedler,

    I was tried to perform the Help > Detect and Repair, but after finish repair, the problem still persist. Meaning it doesn't work.
    I had tried to create many profiles up to 5 profiles. Even i have removed all & create only a new single profile. It is work like same. I am curious.

    Hi pcs365_4,

    This utilities is to clean up my office 2003 (uninstall) right ? But the rest of my office components are working well. Is it necessary to remove ? Please advice. Thank you.
     
  7. pcs365_4

    pcs365_4

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    Hi, it only removes corrupt installation files that do not allow users to either install or uninstall Office. You can ignore my resolution. I will post again once I find the possible resolution.
     
  8. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
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    Hi vicent76

    Did you find anything in the Event Viewer?

    Check in Event Viewer for any Application Warnings and Errors:
    Start > Run
    Key in: eventvwr
    Click on the Application link.
     
  9. vicent76

    vicent76 Thread Starter

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    May 12, 2010
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    Hi EAFiedler,

    Opss sorry, I forgot to tell you that, i didn't see any error message or alert message on the event viewer when creating profiles or perform the Detect & Repait option on that day.
     
  10. EAFiedler

    EAFiedler Moderator

    Joined:
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    Messages:
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    Nothing showed in Event Viewer? :confused:
    Is there anything showing in the Event Viewer?

    Try this:
    Open Event Viewer and click the Application section to view.


    Start Outlook 2003 and attempt to Reply to a message. After Outlook throws the error message, switch back over to Event Viewer and click: Action > Refresh
    See if Event Viewer registered the Outlook error.

    Also, see this link and check the registry:
    http://www.calazan.com/outlook-2003-the-operation-failed-due-to-an-installation-problem/
     
  11. vicent76

    vicent76 Thread Starter

    Joined:
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    Messages:
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    Hi EAFiedler,

    Thanks for your help, in fact the site you give me, I tried already but it didn't help.
    Anyway, doesn't matter, I am going to re-format that PC. I am highly apprecited your advice.
    Thanks again.
     
  12. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,137
    The User Data string was in place for both Registry Keys?

    Reformatting seems a bit drastic for an Office problem. :confused:

    A simpler way would be to use Revo Uninstaller to uninstall your Office suite, then reinstall Office.
     
  13. vicent76

    vicent76 Thread Starter

    Joined:
    May 12, 2010
    Messages:
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    Since this PC is belong to my superior & she insist to do formatting. In addition, the PC performance very slow. It is a better time to format. Anyway, thank you very much for your help.
     
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