Solved: MS Word 10 crash when document opened

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pmackenzoz

Thread Starter
Joined
Jan 8, 2013
Messages
2
My friend bought a downloadable version of MS Office 10 online in December and has had problems ever since w/Word. Her OS is Windows 7. When she tries to open a document in Word, she gets an error message.

I've tried changing the default printer and downloading MS fixes; she uses the default font (Calibri).

Full error message details are:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.61.29.0000
Application Timestamp: 5082f340
Fault Module Name: btmoffice.dll
Fault Module Version: 1.0.0.40
Fault Module Timestamp: 4cd03354
Exception Code: c0000005
Exception Offset: 00000000000064bf
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
LCID: 1033
skulcid: 3081

Many thanks in advance for any suggestions.
 

DaveA

David
Trusted Advisor
Spam Fighter
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Nov 16, 1999
Messages
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Is this Solved" or not, if not you need to change the status?

Also do you mean 2010 or version 10 which several years old?
You should edit the above post to show the correct information?
 

pmackenzoz

Thread Starter
Joined
Jan 8, 2013
Messages
2
Sorry, I'm new to this forum and was uncertain how to work it. I figured out the issue myself after thinking it though a bit further -- it was simply a matter of disabling bluetooth in Word. At least, all seems well for now so fingers crossed it's solved!

Thanks for your note. Peace.

Patricia
 
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