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Solved: MS Word 10 crash when document opened

Discussion in 'Business Applications' started by pmackenzoz, Jan 8, 2013.

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  1. pmackenzoz

    pmackenzoz Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
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    My friend bought a downloadable version of MS Office 10 online in December and has had problems ever since w/Word. Her OS is Windows 7. When she tries to open a document in Word, she gets an error message.

    I've tried changing the default printer and downloading MS fixes; she uses the default font (Calibri).

    Full error message details are:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: WINWORD.EXE
    Application Version: 14.0.61.29.0000
    Application Timestamp: 5082f340
    Fault Module Name: btmoffice.dll
    Fault Module Version: 1.0.0.40
    Fault Module Timestamp: 4cd03354
    Exception Code: c0000005
    Exception Offset: 00000000000064bf
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    LCID: 1033
    skulcid: 3081

    Many thanks in advance for any suggestions.
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
    Nov 16, 1999
    Messages:
    16,388
    First Name:
    David
    Is this Solved" or not, if not you need to change the status?

    Also do you mean 2010 or version 10 which several years old?
    You should edit the above post to show the correct information?
     
  3. pmackenzoz

    pmackenzoz Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    2
    Sorry, I'm new to this forum and was uncertain how to work it. I figured out the issue myself after thinking it though a bit further -- it was simply a matter of disabling bluetooth in Word. At least, all seems well for now so fingers crossed it's solved!

    Thanks for your note. Peace.

    Patricia
     
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