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Solved: MSHOME stopped working

Discussion in 'Networking' started by amexmale, Jan 28, 2011.

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  1. amexmale

    amexmale Thread Starter

    Joined:
    Aug 25, 2008
    Messages:
    7
    My network was working fine until very recently, so I don't often need to check whether one computer is visible from the other. Now, none are visible in Network/MyNetworkPlaces.

    Four computers; three XPSP3; one Win7-64
    Internet access through Linksys E3000 router; two wired; two wireless (includes Win7).
    All computers have internet access, no problems.
    Can ping any computer from any other.
    Can share using \\computername\foldername
    No A/V or firewall currently running; MS Security Essentials blocked from startup via MSCONFIG.

    On the XP machines, selecting "Microsoft Windows Network" reveals MSHOME but it is no longer accessible on any computer--"MSHOME is not accessible.......not have permission...network path was not found." On Win7, only the Win7 computer and the E3000 Router are visible; MSHOME is no longer there.


    I have diligently tried to check every possibility I have found in this forum and others. Services mentioned by JohnWill in 613924 are all running. ("Check your Services are Started on all PCs: Workstation, DHCP Client, DNS Client, Server, TCP/IP Netbios helper, Computer Browser.")

    This was all working fine until very recently; two of the computers run dedicated activities and are rarely accessed, and they don't get WinUpdates; remnants of older antivirus and firewalls scrupulously removed ages ago. No programs other than MS Security Essentials have been installed recently.

    Any suggestions are welcome, and I can supply whatever additional information is needed. Thank you.
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    Go to start > Run and enter cmd

    type ipconfig /all and post back the results.
     
  3. amexmale

    amexmale Thread Starter

    Joined:
    Aug 25, 2008
    Messages:
    7
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Michael>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Studio
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : austin.rr.com

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6250
    Physical Address. . . . . . . . . : 00-1D-E1-35-20-6B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-23-15-30-9D-29
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : C4-46-19-F8-A1-99
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : austin.rr.com
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
    Physical Address. . . . . . . . . : 00-23-15-30-9D-28
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4244:4d44:0:70f3:aa59:bcfa:12de(Pref
    erred)
    Temporary IPv6 Address. . . . . . : 2002:4244:4d44:0:f419:cba0:f1e2:d07a(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::70f3:aa59:bcfa:12de%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.116(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, January 28, 2011 6:59:15 AM
    Lease Expires . . . . . . . . . . : Saturday, January 29, 2011 6:59:20 AM
    Default Gateway . . . . . . . . . : fe80::6a7f:74ff:fec7:10a3%12
    192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 218112789
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-E5-C4-3B-00-24-E8-84-59-A5

    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    209.18.47.61
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-24-E8-84-59-A5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.austin.rr.com:

    Connection-specific DNS Suffix . : austin.rr.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.116%21(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    209.18.47.61
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c87:180:bdbb:b2bb(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::3c87:180:bdbb:b2bb%22(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Michael>
     
  4. amexmale

    amexmale Thread Starter

    Joined:
    Aug 25, 2008
    Messages:
    7
    bump?
     
  5. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    78,182
    First Name:
    Terry
    Shut down all computers. Reset the router to factory default settings, boot one computer, reconfigure the router and then boot the remaining computers. Any improvement?
     
  6. amexmale

    amexmale Thread Starter

    Joined:
    Aug 25, 2008
    Messages:
    7
    Yes. That fixed it. Can you shed any light on why this worked? I am glad it's fixed, but I'd sure like to know what had gone wrong and why the reset cured it. Did you see something in my ipconfig that suggested a router reset would work?

    FYI: I don't think I had changed any of the default router settings besides SSID and password; but regardless, it had worked fine for several months.

    Any thoughts? And thanks!
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,182
    First Name:
    Terry
    Since a "bunch" of your computers suddenly exhibited the same problems I asked myself, "could there be a common element, such as all using the same firewall?". I had a hunch the common element was the router just getting out of sorts. And a lot of times balky routers can be shocked into behaving with the reset to factory default settings. So, I jumped to that first instead of beginning trouble shooting for firewalls or other things.

    The ipconfig /all shows IPv6, which is normal for Windows 7 but on rare occasions causes problems, so if the router reset had not worked we may have eventually tried uninstalling or disabling IPv6.

    You're welcome, and sorry I can't give a more scientific explanation. :)

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
  8. amexmale

    amexmale Thread Starter

    Joined:
    Aug 25, 2008
    Messages:
    7
    Hello TerryNet, if you're still there. I marked the thread solved, but now, a couple of hours later, the same problem has resurfaced.

    When it was working earlier tonight, I could click on the Network folder (Win7) and the other computers showed up pretty quickly. Now, they are all gone.

    I don't think I could have caused it; the router is a fairly new Linksys E3000.

    Since the router otherwise gets great speed and has no trouble connecting to each computer independently, it seems puzzling. There are currently no firewalls on any of them due to the trouble I've had, and no AV other than MS Security Essentials.

    Here, the weather's been bad, it's now late, I'm cold, and I haven't had water for two days, so I'll have to try again tomorrow. I welcome all suggestions.
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    78,182
    First Name:
    Terry
    Make sure you have the latest firmware for the router (there seems to almost always be an update to the shipping firmware), and then try the reset to factory default settings again.
     
  10. amexmale

    amexmale Thread Starter

    Joined:
    Aug 25, 2008
    Messages:
    7
    This morning, it all seems to be working again (mostly). But I see Cisco has a firmware upgrade that covers these items:

    Last Release Date: Dec 6, 2010
    Firmware version: 1.0.04 (build 06)

    - Enhanced display language detection to web administration user interface, Guest Access and
    Parental Control login webpages.
    - Ehanced auto channel selection on wireless 2.4GHz
    - Improved USB storage read/write performance
    - Disabled IPv6-to-IPv4 Tunneling feature to improve Interoperability
    - Fixed FAT format write issues in USB storage from MAC OS
    - Fixed some browser-based configuration utility bugs
    - Fixed some Guest Network minor bugs
    - Fixed some TZO services minor bugs
    - Fixed minor bugs

    I have long suspected that at least part of my problem is an IPv6 issue. So if the upgrade disables the IPv6, then perhaps Cisco has discovered a design flaw. Firmware upgrades make me nervous, but I'm going to give it a try. If you never hear from me again, you'll understand why.
     
  11. amexmale

    amexmale Thread Starter

    Joined:
    Aug 25, 2008
    Messages:
    7
    I updated the router firmware, which was supposed to disable IPv6.

    My problem seems to be solved for now, so I'll close this request and mark it solved. Thank you.
     
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