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Solved: MSI file installation problems

Discussion in 'Windows XP' started by eddie5659, Mar 11, 2006.

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  1. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    Hiya

    Well, have a dilly of a pickle here. First off, the old system specs:

    Win XP Pro, IE6.0, SP2, all latest updates.

    Now, this is a brand new pc, and not much is wrong with it, except for one thing. When I doubleclick an msi file, it doesn't work. This was tested with an msi file from here:

    http://www.fmzone.co.uk/fm06/downloads/utilities/MCFM060_1_2Setup.zip

    http://www.fmzone.co.uk/fm06/downloads/utilities/utilities.htm

    And then I tried it with some that are already installed on my system. Not to re-install them, but to see if it said the same thing as the one above, and it does.

    A bit of background: I'm studying via the Open University for my degree, and one piece of software they give you is called Weblite Viewer. Its for viewing all types of molecules, etc, instead of just seeing them in 2D on paper.

    So, I installed it as normal, leaving everything on default. However, when my mate came round last Friday, and tried to install the above, it opened up with the Viewer program, not the install itself.

    I saw this, and went to uninstall the viewer, as I noticed this before that it associates with msi files for a certain type of molecule extension. Tried again, no joy.

    So, bearing in mind I wasn't in a good mood when this happened, Friday night and gaming night, I went to Windows Explorer, File Types, and clicked on the msi file. Noticed it still said Weblite Viewer, so looked in the one before that requires the Windows Installer, and edited the properties of the msi file to reflect that. So, then when I open the msi file, this shows:

    [​IMG]

    Anyway, left that game behind, and played something else. So, its the weekend, and I dig around, and read this link:

    http://www.windowsitpro.com/Article/ArticleID/14612/14612.html

    I do all it says, and still no joy. Then, reading up online I see this:

    http://support.microsoft.com/default.aspx?kbid=290301

    Well, it will uninstall all that is shown in it below, so hope that's not the way to go.

    [​IMG]

    This is what is shown in the Registry under msi file:

    [​IMG]

    Not sure, but can you uninstall Windows Uninstaller, and then re-install it? Tried using RegClean, but still no joy.

    Up to any ideas, but apart from that game file, all games work perfectly, and all programs as well.

    Oh, and its also done the same with chm files, but not that concerend at the moment. This is what the chm says in the registry, so you can see what I mean:

    [​IMG]


    Forgot to say, I have 3.1.4000.1823 of Windows Installer, and don't have an XP Pro disk, as the supplier I bought this from didn't send it to me. Been thru hell with them for a month, not happy with Overclockers :(

    It was fine before I instaleld the viewer, so not their fault ;)

    Regards

    eddie
     

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  3. Old Rich

    Old Rich

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  4. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    Thanks simpswr, I've looked at that, but it doesn't uninstall the Installer. I hope I don't have to uninstall all the games, etc, but if that's the only way, I'll do it.

    Forgot to mention, but I've also tried re-installing the Installer, without uninstalling it, so see if any corrupt files would be corrected.

    eddie
     
  5. cgesicki

    cgesicki

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  6. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    Just tried the link above, to the last step before safemode, and now don't have any recognition of MSI files in Windows at all. Tried reinstaller the Installer, still no entries. Will have to re-create them now, maybe that will help.

    eddie
     
  7. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    Okay, now that I don't have any msi file mentioned on the pc, even after a restore back, I've just gone into the registry. The entry was blank, so tried to type in MSI.Package, and this came up.
     

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  8. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    More on the above: Tried to create an MSI in Windows Explroer, no joy. So, exported the registry key, and then tried to delete it, so I could try a fresh one. Nope, won't let me do that either.

    Looked in Services, and its not shoing either. Its installed, just not there.

    Maybe the link will work for some, but I'm in hell at the moment :(
     
  9. Rollin' Rog

    Rollin' Rog

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    I'm not clear on where you are here and what you are trying to do.

    Did you successfully reinstall the Windows installer from this page after renaming msiexec.exe and msi.dll

    http://support.microsoft.com/kb/893803/

    If so, what is the current error you are getting when trying to install new programs that uses the Windows Installer.

    Try more than one to rule out a program specific issue.
     
  10. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    Hi Rog

    After renaming the files, and rebooting, I went to the page you have linked, and installed the Installer. The error message I get is the one at the top, about 'This Installer Package could not be opened'.

    I've tried other msi files on my pc, but done a bit of digging:

    I don't have MSI listed in the File Types in Windows Explorer.
    I don't have the Installer listed in the Services via Admin Tools
    I don't have the entry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer

    I've tried reinstalling the Installer a few times, I've gone back to a previous restore posint of yesterday, still not there.

    if I click on the MSI folder in the Roots folder of the registry, and try to change it to read the Package, it give the last above screenshot.

    Would exporting a valid registry key for MSIServer from another pc (XP as well), work for this? Not sure if I can overwrite the MSI folder as well, with the one from the other pc (The Registry only)


    Forgot to say, but reading up here about re-installing, but I need some regsitry keys that aren't showing, as mentioned in this reply:

    http://support.microsoft.com/?kbid=315346


    Thanks

    eddie
     
  11. Rollin' Rog

    Rollin' Rog

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    You could probably import the key, but I think your problems are elsewhere. Perhaps with security permissions.

    If you navigate to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer

    Are there any policies there other than for "allowlockdown..." and "enableAdminremote..."

    and if you right click on the key and select "permissions", is there an entry for Administrator with full control?

    Also check the HKCR key, per this:

    http://support.microsoft.com/?kbid=315353

    If you run eventvwr.msc and look at the Applications log:

    View
    Filter
    Source > MsiInstaller

    what are some of the errors you are getting there?

    Is SP2 an upgrade, or is the original installtion SP2

    A removal and reinstall of SP2 would probably fix this.
     
  12. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    In the Registry for the first part, the only one showing is this:

    EnableAdminTSRemote

    Data Value 1

    As for the permissions, Admins have full control and read. I log in under my name, with full Admin privalages.

    For the HKCR one, its set for Everyone, Full Control and Read.

    No error's in eventvwr.msc, when filtered. Just two entries, 7th and 9th of this Month.

    This is the original SP2 installed, as it came with XP Pro installed, and going to the update page jsut needed the basic updates.

    I'll have an attempt at uninstalling SP2:

    http://support.microsoft.com/default.aspx/KB/875350

    Its not listed in AddRemove, so may try the $NtServicePackUninstall$ option.

    Scrap that, it says its not in a correct location. Screenshot in a second

    eddie
     

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  13. Rollin' Rog

    Rollin' Rog

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    If the original OS was SP2, you cannot uninstall it.

    You just have to reinstall it.

    Either that or try a System Restore going back as far as you can to predate the problem. You can undo those if not helpful.
     
  14. Rollin' Rog

    Rollin' Rog

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    Hold da phone this may be critical:

    That looks like it could have been your problem from the outset.

    Try the msi file association fix from this site, then start over with reinstalling the Windows installer:

    http://www.dougknox.com/xp/file_assoc.htm
     
  15. eddie5659

    eddie5659 Moderator Malware Specialist Thread Starter

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    Just got this when trying to merge the regfile, do you know what to stop to install this?
     

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  16. Rollin' Rog

    Rollin' Rog

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    :eek:

    Sounds like the kind of thing I've seen when there is registry damage. You can try it in Safe Mode.

    If you still get the error, I'd try a System Restore going back to at least a few days before this all began.

    If there is still no .msi file type in Folder Options -- try the import again.
     
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