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Solved: Msn "failed to initialize properly" error

Discussion in 'Virus & Other Malware Removal' started by Maca123, Oct 15, 2008.

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  1. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
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    Had a bit of problem with my computer lately, was trying to install some CAD software when my computer froze, restarting was pretty much my only option - computer was not responding to anything. When the computer started up again all seemed fine, but msn will not start up.

    I keep getting this error when trying to open msn:

    I tried uninstalling and reinstalling, Done nothing. Also ran Registry Mechanic and Crap cleaner but they didn't help with this problem either.

    Code:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 21:26:25, on 15/10/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal
    
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.skybroadband.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.skybroadband.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
    O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    
    --
    End of file - 5876 bytes
    Any help would be greatly appreciated.
    Cheers.
     
  2. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
    10
    Anyone have any ideas?
    Still stuck with this problem.
     
  3. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
    10
    Still needing help here. =(
     
  4. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
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    I keep getting this error when trying to open msn:

    I tried uninstalling and reinstalling, Done nothing. Also ran Registry Mechanic and Crap cleaner but they didn't help with this problem either.

    Any help would be greatly appreciated.
    Thank you.
     
  5. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    You have likely damaged your registry using those cleaners. Sadly they often create more problems than they solve.

    Have you tried reinstalling the application(s) that won't work?

    Go to add/remove programs and remove ASK Toolbar.


    Run HJT again and put a check in the following:

    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
    O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)

    Close all applications and browser windows before you click "fix checked".
     
  6. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
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    I ticked the boxes of the lines in HJK you told me to then clicked "fix checked" when no other program was open.

    After that I found ASK toolbar in Add/Remove programs and tried to remove it but an error keeps popping up which says:

    "Error loading C:program Files/ASKSBar/bar/1.bin/ASKSBar.dll
    The specified module could not be found"

    Tried msn again and still get the error so HJT has had no effect.
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Post your hijackthis log again please.
     
  8. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
    10
    Thanks for taking the time to help bud. ;)

     
  9. cybertech

    cybertech Retired Moderator

    Joined:
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    Messages:
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    I would suggest removing msnmsgr and after a restart reinstall it.
     
  10. Maca123

    Maca123 Thread Starter

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    Messages:
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    Ok, tried that but just got the same error when trying to install again.

     
  11. cybertech

    cybertech Retired Moderator

    Joined:
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    Messages:
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    Please download ATF Cleaner by Atribune.

    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.

    Click Exit on the Main menu to close the program.




    Please download Malwarebytes Anti-Malware and save it to your desktop. alternate link 1 alternate link 2
    • Make sure you are connected to the Internet.
    • Double-click on Download_mbam-setup.exe to install the application.
    • When the installation begins, follow the prompts and do not make any changes to default settings.
    • When installation has finished, make sure you leave both of these checked:
      • Update Malwarebytes' Anti-Malware
      • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
    • On the Scanner tab:
      • Make sure the "Perform Quick Scan" option is selected.
      • Then click on the Scan button.
    • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    • Click OK to close the message box and continue with the removal process.
    • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked, and click Remove Selected.
    • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
    • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the contents of that report in your next reply with a new hijackthis log.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
     
  12. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
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    Ok, followed your step by step instructions.

    Anti-Malware Log

    HJT Log

    Still get the error, it's a real head scratcher.
    I've noticed I get the same error when trying to open Adobe Reader (Ver 8) as well.
     
  13. cybertech

    cybertech Retired Moderator

    Joined:
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    Messages:
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    Do you have Microsoft .NET Framework installed? If not try getting that. It's a Windows update.
     
  14. Maca123

    Maca123 Thread Starter

    Joined:
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    Ok, I downloaded the, most recent version of Microsoft .NET Framework and clicked the repair option on the installation menu setup. It started installing files and stuff but then this error occurred while it was trying to install/repair itself.

    :confused:
     
  15. Maca123

    Maca123 Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
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    Haha, sorted it out at last, big thanks to you cybertech. ;)

    I deleted the "polices" folder under %windir%\WinSxS, then downloaded MS Framework 2.0 and repair it, no error this time. Then I just reinstalled MSN and it worked fine, adobe reader is working as well now.
     
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