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Solved: Multiple Internet Issues - Can't connect to website and wireless issues

Discussion in 'Networking' started by snazzy127, Dec 21, 2008.

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  1. snazzy127

    snazzy127 Thread Starter

    Joined:
    Nov 1, 2002
    Messages:
    78
    Hello,
    So, I've got two separate, but somewhat related issues. One has been going on for a year and still hasn't been resolved (posted about it before) but I have some updated info, the other one is new.
    AsHere I go ....

    1. Can't Connect to the Internet
    I all of a sudden could not connect to the internet. As my wireless isn't working currently, I used a wired connection. I am using that wired connection right now on my work computer that I am messaging from, so I know it isn't a modem/router issue. I have removed all the anti-spyware that I had and only installed Avast!, I re-installed all the drivers, and I contacted my internet provider. In troubleshooting with the internet provider, we tested the ping for www.google.com, which didn't work, but when we pinged the numerical ip address, it did. The same thing happened when I opened my browser. The representative said that the IP address was not being resolved by the DNS (is that correct)??? Anyways, that's where I am at - how do I resolve it so that the IP address is resolved?

    2. First, for some extra background, please see the thread from a year ago that I had posted:
    http://forums.techguy.org/networking/663585-wireless-issues.html
    Here's what I posted initially before:
    I have a Compaq Presario R3440CA with a Broadcom Wireless card. I used to be able to connect to my wireless just fine. Now when I try to 'Find network connections', the error comes up as follows:
    Windows cannot connect to this wireless connection. If you have enabled another program to manage the wireless connection, use that program. If you want to configure the wireless connection, start the Wireless Zero Configuration service. For info on starting the WZC, see article 871122 in the Microsoft database.
    So, I followed what the article said, and get the Error 1068 that the device failed to start.
    I've checked the driver of my wireless card and it is updated. I don't know if a previous Anti-Spyware program I downloaded may have messed up my wireless connection.

    When I contacted the repersentative for my internet provider about my previous issue, I asked them about that too. What they said, is that there is some program or file that is preventing the Wireless Zero Configuration from connecting using a wireless connection.

    I know that this is alot, but I hope that someone can help!!! Thanks in advance!
    snazzy127
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,176
    First Name:
    Terry
    For the WZC problem right click on the WZC service - Properties - Dependencies tab. Then trace back to see what service is the ultimate cause of the problem.

    The following will make you think I'm taking you through the same stuff your ISP rep did, but I want to see for myself before suggesting a fix.

    Start, Run, CMD, OK to open a command prompt:
    (For Vista type CMD in the Search box after Start)

    Type the following commands:

    68.180.206.184

    ping yahoo.com

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. snazzy127

    snazzy127 Thread Starter

    Joined:
    Nov 1, 2002
    Messages:
    78
    Thanks for the help TerryNet!
    1. With the WZC, the dependencies are as follows:
    -NDIS Usermode I/O Protocol
    - Remote Procedure Call (RPC)
    Does that help you figure out what file/program might be interfering?

    2. I've attached my CMD screen results below. Hope that this helps.
    Thanks again!
    Snazzy127
    p.s. using Windows XP Home Ed.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Reems>68.180.206.184
    '68.180.206.184' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Documents and Settings\Reems>ping 68.180.206.184

    Pinging 68.180.206.184 with 32 bytes of data:

    Reply from 68.180.206.184: bytes=32 time=110ms TTL=251
    Reply from 68.180.206.184: bytes=32 time=111ms TTL=251
    Reply from 68.180.206.184: bytes=32 time=111ms TTL=251
    Reply from 68.180.206.184: bytes=32 time=112ms TTL=251

    Ping statistics for 68.180.206.184:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 110ms, Maximum = 112ms, Average = 111ms

    C:\Documents and Settings\Reems>ping www.yahoo.com
    Ping request could not find host www.yahoo.com. Please check the name and try ag
    ain.

    C:\Documents and Settings\Reems>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Reema
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-0F-B0-46-6A-74
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : December 21, 2008 3:16:17 PM
    Lease Expires . . . . . . . . . . : December 22, 2008 3:16:15 PM

    Ethernet adapter Wireless Network Connection 5:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-90-4B-B7-D6-F1

    C:\Documents and Settings\Reems>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,176
    First Name:
    Terry
    I agree with your ISP about DNS. Sometimes, for reasons unknown, using the router's IP as DNS doesn't work. You can look in your router's WAN (internet) status to get your ISP's DNS server(s) or use OpenDNS. If you assign the OpenDNS servers to your computer you need to do only step 1.

    You appear to have ICS enabled ("IP Routing Enabled. . . . . . . . : Yes"). If you don't use it I suggest that you disable it.

    For the Service problem you now have to look at those dependencies to see which is not running. If you can't get that one running, look at its dependencies. When you find the bottom of the food chain maybe we can figure out the real cause.
     
  5. snazzy127

    snazzy127 Thread Starter

    Joined:
    Nov 1, 2002
    Messages:
    78
    So here's an update on my computer situation.
    For the DNS issue, I followed what the instructions for step 1 were for the open DNS, but that didn't work. Do I have to do something else? What are my other options now? Do I have to get my ISP's DNS now? How would I do that?

    For the wireless issue, I checked both dependencies. the RPC was fine, but the NDIS Usermode I/O Protocol had issues. I did a quick search and found this thread:
    http://forums.techguy.org/windows-nt-2000-xp/718089-solved-missing-ndis-usermode-i.html

    I followed what they did and my start was set to 4 and turned off. I set it back to 2, started the WZC and restarted ... still no success with the wireless.

    Please let me know what you think is going on.
    Thanks again!
    snazzy127
     
  6. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    Make sure you don't have a proxy specified (Control Panel - Internet Options - Connections tab - LAN Settings...) and please show another ipconfig /all.
     
  7. snazzy127

    snazzy127 Thread Starter

    Joined:
    Nov 1, 2002
    Messages:
    78
    I checked my proxy settings and I don't have any specified ...
    Here's my current IP Config/All.
    Hope that this helps ... thanks again so much for your help, TerryNet!
    snazzy127


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Reems>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Reema
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : phub.net.cable.rogers.com
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-0F-B0-46-6A-74
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.105
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    Lease Obtained. . . . . . . . . . : December 27, 2008 11:08:17 AM
    Lease Expires . . . . . . . . . . : December 30, 2008 11:08:17 AM

    Ethernet adapter Wireless Network Connection 5:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-90-4B-B7-D6-F1

    C:\Documents and Settings\Reems>
     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
  9. TerryNet

    TerryNet Moderator

    Joined:
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    77,176
    First Name:
    Terry
    I don't know why the OpenDNS servers are not working for you. You can try ...

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  10. snazzy127

    snazzy127 Thread Starter

    Joined:
    Nov 1, 2002
    Messages:
    78
    Thank you JohnWill and TerryNet! Tried both suggestions - making sure that ICS is disabled and reseting the TCP/IP settings and rebooting. Still no working internet and wireless :(
    I've posted an updated IPConfig ... let me know what you thing.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Reems>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Reema
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

    Ethernet adapter Wireless Network Connection 5:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-90-4B-B7-D6-F1

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : phub.net.cable.rogers.com
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-0F-B0-46-6A-74
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.105
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 64.71.255.198
    Lease Obtained. . . . . . . . . . : December 28, 2008 9:37:40 AM
    Lease Expires . . . . . . . . . . : December 31, 2008 9:37:40 AM

    C:\Documents and Settings\Reems>
     
  11. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    I was about ready to give up, but remembered that we need to also check for Services. DNS Client being the most important, but check 'em all please.

    Make sure the following services are running (Control Panel - Administrative Tools - Services). The Startup Type on my machine is 'Automatic' except for the one indicated.

    Computer Browser
    DHCP Client
    DNS Client
    Network Location Awareness (Startup Type 'Manual')
    Remote Procedure Call (RPC)
    Server
    TCP/IP NetBIOS Helper
    Workstation
     
  12. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    I note that ICS is now gone, "IP Routing Enabled. . . . . . . . : No". That's a positive step. :)

    At this point, I'd like to know exactly what the symptoms are. It appears you have a wired connection, and can't connect with the wireless, right? Have you been able to connect to any wireless networks with this machine?

    I think I'd start by installing the latest version of the wireless driver, even though you have checked the existing one.
     
  13. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    John, while waiting for snazzy127's response note (post # 3) that with the wired connection DNS is not working. He has since tried OpenDNS servers and now has, apparently, his ISP's DNS server assigned to the PC.
     
  14. snazzy127

    snazzy127 Thread Starter

    Joined:
    Nov 1, 2002
    Messages:
    78
    Hello TerryNet and JohnWill,
    So, I have ensured that all the services are running and at the settings they should be, and still no go ... :( .

    JohnWill, I have two issues - one is a year old issue where I can't connect to my wireless (its a WZC issue), but my wired would work. Then all of a sudden, my wired internet didn't work either (issue 2). As TerryNet said, I've tried the open DNS too, and that didn't work.

    What now??? I always have those computer issues which are mysteries and hard to solve ... sigh!

    snazzy127
     
  15. prospect

    prospect

    Joined:
    Jun 13, 2002
    Messages:
    1,354
    Have ya gone to your control panel and looked in Network Connections? Right click on your wireless network connection and go to properties. Once there you should see on the general tab the following:

    Client for Microsoft Networks
    File and Printer Sharing for Microsoft Networks
    QoS Packet Scheduler
    Internet Protocol [TCP/IP]

    There should be check marks by all of them.

    On the same page you'll see the "Wireless Networks" tab. It should be in the middle. Click on it and see if you have the following checked.
    "Use Windows to configure my wireless network settings" Make sure you have a check mark by it.

    Let's see how far this takes us.
     
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