Solved: Multiple problems, one after another!

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Mithost

Thread Starter
Joined
Dec 23, 2010
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39
Alright... lets get this started.

My sister was downloading music, and 2 songs she had downloading were taking hours. When it was at around 54%, I canceled with concerns it was a virus. I ran avast, and I had a trojan. I used avast to get rid of it, and I scanned again with no trojan found.

Then I started getting error messages like "Hosts and services has stopped working and will close" and "The Dependency service or group failed to start". I didn't think much of it, so I left it be for around 2 days.

Now however, My taskbar is disappearing, I am unable to open certain programs (The Dependency... ...failed to start comes up), I am unable to change things from Read-Only to Read and write, I cannot open event viewer, and after around 30 minutes the whole computer locks up, unable to open anything, unable to soft shutdown, and unable to run any anti-virus software.

The only thing I think I can do is reformat, which seems to be a legit option right now. Please help D:
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
If you believe your computer is infected, please click on Report and kindly ask to be moved to the Virus & Other Malware Removal forum. Be sure to provide the appropriate reports in that forum after reading THIS. From there, be patient. You should get an answer within the next 48 hours. Those guys are really busy!

However, please keep in mind that downloading videos or music from YouTube is against their Terms of Use and therefore, against this forum's rules.
 

Mithost

Thread Starter
Joined
Dec 23, 2010
Messages
39
Alright. Ill move it. I thought bringing up the youtube thing would just help with getting aid. Ill try to get it moved now.
 

Mithost

Thread Starter
Joined
Dec 23, 2010
Messages
39
Alright. now it is restarting on me without ANY warning, and even though the blue screen says it comes up when I get the error log, I never see it. I asked for it to be moved but telling me I have an infection then saying I broke two rules doesn't really help my computer. I got quite a few computer things for christmas but I seriously can't use them because my computer is screwed. I was expecting some help here, but instead I get attacked by someone and told to wait for my computer to die.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,277
Are you able to restart it in "Safe Mode" and then use System Restore to revert back to a date and time PRIOR to when the music downloading occurred?

It may be so badly infected and have the operating system so badly damaged that a hard drive format and clean install of the operating system is your only viable option.

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Mithost

Thread Starter
Joined
Dec 23, 2010
Messages
39
I used malwarebytes to try to fix it, and it looked like it worked. Its no longer restarting anymore, but it is still slow and im getting errors like "Host process and services stopped working and will be closed" and "Application layer gateway stopped workind and will be closed". I searched it and got told I had registry issues now, so I used Eusing free registry cleaner with no effect. After malware bytes, I was able to change files and folder properties again.
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
82,277
I used malwarebytes to try to fix it, and it looked like it worked. Its no longer restarting anymore, but it is still slow and im getting errors like "Host process and services stopped working and will be closed" and "Application layer gateway stopped workind and will be closed". I searched it and got told I had registry issues now, so I used Eusing free registry cleaner with no effect. After malware bytes, I was able to change files and folder properties again.
Did you update the definition files of Malwarebytes Anti-Malware before you ran a scan with it, and did you select and remove everything that it found?

Download and install SUPERAntiSpyware, then do the same with it.

Do as Phantom010 advised, and stay away from registry cleaner/booster/booster/tuneup programs.

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Mithost

Thread Starter
Joined
Dec 23, 2010
Messages
39
Updated it, and no malware is appearing. I removed the registry cleaner seeing it didn't do much of anything. I asked my sister who is pretty good with computers (not the one that caused the virus) to come over to my house to help fix it.
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
82,277
I asked my sister who is pretty good with computers (not the one that caused the virus) to come over to my house to help fix it.
Hopefully, your computer-savvy sister can help you. Keep us posted.

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Mithost

Thread Starter
Joined
Dec 23, 2010
Messages
39
She won't be able to come over for a while because she is working in Toronto for practically all winter.

I don't want to download a ****load of programs that do the same thing. That is just increasing the chance to get more viruses. Malwarebytes and avast find no viruses anymore, but I know it's there seeing this page took a while to get to (kept getting redirected). I have heard one post saying that the virus remained even after a reformat, so reformatting might not be the answer. I have had this problem for almost a month now, and it is really interferring with school, and my hobby, game design.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,277
You're listening to and getting bad information.

Formatting a hard drive and doing a clean install of the operating system does NOT leave any "debris" or viruses behind. That's the whole purpose of doing that - to start out with a pristine clean computer.

If you refuse to install and update and run a quick scan with Malwarebytes and SUPERAntiSpyware and then select and remove everything they find, you're not going to make any headway in dealing with your sister's bad and unsafe computing practices.

If I ask you to submit a HiJackThis log, are you going to refuse to do that too?

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Mithost

Thread Starter
Joined
Dec 23, 2010
Messages
39
HijackThis is unable to install because the virus stops it. I get the error message "The dependency service or group failed to start", which I have tried very hard to get rid of. This is the same problem I had before. It is also making high traffic areas (stepmania's[rythym game] song folder, music, pictures, etc) Read-only, giving me the same message when I try to uncheck the property.

I am working on backing up the crucial files so I can do a reformat.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,277
Have you put Malwarebytes and SUPERAntiSpyware to use?

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Go into these 2 temp folders:

C:\WINDOWS\Temp

C:\Users\(Username)\AppData\Local\Temp


Once they're open and you can view their contents, select and delete EVERYTHING from inside them.

If a few files resist being deleted, leave them alone and delete EVERYTHING else.

It's all junk and is a good place for "nasties" to hide.

After you're done, restart the computer.

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