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Solved: Must contact Avast antivirus people, make sure they don't reinstall Avast.

Discussion in 'General Security' started by Tinlizzie, Jun 5, 2015.

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  1. Tinlizzie

    Tinlizzie Thread Starter

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    I had Avast Internet Security for about 3 years. Recently, I had a computer problem and took my computer to Best Buy's Geek Squad. They installed Webroot, and uninstalled Avast. I am glad they did. Avast had automatically renewed my subscription last year and the year before, and altlhough I e-mailed them several times, I couldn't reach them to tell them that I did not want the installation. I don't want Avast anymore, but am afraid that, in the fall of this year when my present subscription expires (although the program is no longer on my computer), they will reinstall avast and automatically charge my credit card again. I need to be able to talk to someone who will assure me that this will not happen. Does anyone know how I can accomplish this and be done with Avast?

    Many, many thanks for your help!
     
  2. donetao

    donetao Banned

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    Hi! I would call my credit card company and tell them to stop the payment to Avast. If you have uninstalled Avast, they can't install it. You would have to install it.
     
  3. flavallee

    flavallee Trusted Advisor

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    "Best Buy" makes money by installing Webroot in a computer, so that's why they installed it in yours.

    Avast cannot automatically be installed in your computer. Either you or someone else would need to install it.

    If you're unable to contact Avast to resolve the renewal issue, contact your credit card company and explain the problem.

    -----------------------------------------------------------
     
  4. donetao

    donetao Banned

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    Personally I would use Avast free or Avira free. How much does Webroot cost??The only way you will stop Avast from billing your credit card is by contacting your credit card company.
     
  5. Tinlizzie

    Tinlizzie Thread Starter

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    Avast was very reasonable when I first installed it. In fact, I think it was free at first. I was told that I should do an upgrade. So I paid $29.99. The next year, they automatically renewed the program for $29.99, but last year, they e-mailed me that they were going to automatically renew, and the charge was $39.99. I e-mailed them several times, telling them that this new charge was unacceptable, and I needed to find out why I was being charged an additional $10, but no one ever got back to me. I sent several e-mails with absolutely no response until after they billed my account. Consequently, I no longer trust them.

    I will contact my credit card company and explain my concerns to them.

    Thank all of you so very much for your response to my problem. I am so happy to be able to contact Tech Support Guy, because you always know the right way to go.

    If you have any further advice, I would surely appreciate it.
     
    Last edited: Jun 5, 2015
  6. dvk01

    dvk01 Moderator Malware Specialist

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    That is not helpful
    Please read the posts before you reply
    The poster specifically said that s/he does not want Avast, so why are you advising him to install Avast
     
    Last edited: Jun 5, 2015
  7. dvk01

    dvk01 Moderator Malware Specialist

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    Avast and most other antiviruses give you an online account where renewing , cancelling, support etc takes place
    Log in to your online account and cancel the automatic renewal. Then get in touch with credit card company and cancel any automatic payment
     
  8. donetao

    donetao Banned

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    I said the free version. I helped the OP and was thanked for doing so! The OP doesn't want the paid version. I deal with this every day at Golden Oaks. The only way is to contact your credit card company and have them stop payments. That is my advise Tinlizzie! Please stop Derek!!
    Gary!!
    Quote! By OP post #1
     
    Last edited: Jun 5, 2015
  9. Tinlizzie

    Tinlizzie Thread Starter

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    Contacting Avast did not work last year, although I tried several times. I ended up paying for a one year subscription. I certainly don't want this problem to linger on. I want to reach an actual person and make sure that I am off their list. I checked with my credit card company, and they said that they do not cancel automatic payments. I am supposed to do that. If this problem can't be solved, I'm afraid it will wind up in a dispute. This should not be necessary.
     
  10. joe957

    joe957

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  11. Triple6

    Triple6 Moderator

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    Couple of options aside from contacting the credit card company.

    You should be able to log into your Avast Account and cancel the service or change your card info.

    Another option is to call them and talk to someone, most billing issues are best resolved by talking to a representative. They also have a support ticket system, you would have to get a response from that as well.

    Here's the account log in page: https://id.avast.com/en-ca/login?target=https://my.avast.com/en-ca/

    And here's the contact page with a phone number: https://www.avast.com/en-ca/total-support
     
    Last edited: Jun 5, 2015
  12. donetao

    donetao Banned

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    Then I would cancel your credit card and find a better credit card company. I have never heard that before. I have had Vista cancel several payments. Tell you credit card company you want a new card and want the old card cancelled. That is ridicules!!
     
  13. Triple6

    Triple6 Moderator

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    Credit card companies can cancel an previous or erroneous charge if there but I would not expect them to cancel a future automatic payment that is legitimate. The proper way is to call the company and cancel the service.
     
  14. donetao

    donetao Banned

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    If I call my credit card company and I tell them to cancel all my transactions to a certain automatic billing and they don't, then I'll find me a credit card company that will. As long as Avast has the OP's credit card information, there is a change they will be billed again. I live with 400 seniors. I see these things go on every day. It's a darn shame but it happens. Seniors are trusting people and they get scammed like this all the time. You do what you what and take the advise you choose. My advise is to get a new credit card and cancel the old one then you will be sure Avast does not bill you again!
    Gary
    PS If you think these things don't go on in this rotten world to everyone; not just seniors. then I have a lot of bridges I need to sell!
     
    Last edited: Jun 5, 2015
  15. Triple6

    Triple6 Moderator

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    Yes, we are all aware that these things do happen, however the correct way to approach this is to contact Avast rather than changing credit card companies. Avast isn't a fraudulent company. And you don't have to cancel your card, just get a new card with a new CVV number and expiry date.
     
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