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Solved: My antivirus won't turn on!

Discussion in 'General Security' started by kyin01, May 29, 2009.

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  1. kyin01

    kyin01 Thread Starter

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    I am running Avast! Anti Virus free addition and I have a red circle on the task bar icon notifying me that the Anti Virus is not active. This is the registered free version and just installed.
    I went to services and noticed that the Avast service is set to automatic but not started. So when I go to start it I get the following message
    [​IMG]

    I tried uninstalling and reinstalling and still the same problem. I tried Avira Anti Virus and I got a similar problem (So I already uninstalled that).


    I have a Vista home basic
     
  2. ckphilli

    ckphilli

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    Strange...I've been using Avast for years...installed it on all mine and everyone's computer that needed my attention.

    I couldn't find anything in google...so hopefully someone else will read this as well...but in the interim...

    Did it do the boot time scan when you first installed it?

    I assume you restarted?

    Have you tried it in safe mode?
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    This is usually indicative of remnants of other anti-virus programs that weren't properly uninstalled before installing Avast. What anti-virus program were you running before you installed Avast and why did you change?
     
  4. kyin01

    kyin01 Thread Starter

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    I had Avast, but needed to uninstall because I was deleting a user account and creating a new one so then i reinstalled.

    It was working fine when I last had it.
     
  5. Phantom010

    Phantom010 Trusted Advisor

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  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I was just going to post what Phantom said. :p

    I would uninstall it again using Add/Remove in the Control Panel and then run the uninstaller in Phantom's link. Then reboot before installing Avast again.
     
  7. kyin01

    kyin01 Thread Starter

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    WOW it worked!
    I uninstalled as you said cookiegal and then I used Phantom's link and finally installed as normal.

    Now everything is running again, thanks a lot you two!!!
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You're welcome. I'm glad to be able to help. :)
     
  9. Phantom010

    Phantom010 Trusted Advisor

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    You're welcome!
     
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